Michael Lyman
Michael Lyman at Niello Acura

Michael Lyman | Page 7

service advisor

Niello Acura

150 Automall Dr
Roseville, CA 95661

Contact Me
5.0
74 Reviews

Dealership Experience

3 yrs, 10 mos

Industry Experience

15 yrs, 2 mos

5.0

74 Reviews

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74 Reviews of Michael Lyman

May 25, 2023

Dealership Rating
Employee Rating

Outstanding service. The staff are all very friendly and courteous, my car was serviced in a timely manner, and it was washed when it was returned to me. I've never had More

by FMELLOTT
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chris Logan

Jun 01, 2023

Niello Acura responded

We're thrilled to know that you've never had a bad experience working with our team! We look forward to continuing to provide you with outstanding service for years to come. See you soon!

May 25, 2023

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Cost of repairs is high but always get great service. My only ask is to offer loaner car options when dropping car for day and scheduling online. More

by CHRIS_HARRIS
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jun 01, 2023

Niello Acura responded

It's great to know that you feel that you always receive such great service at Niello Acura, Chris! We appreciate your honest feedback regarding the cost of our repairs and loaner options for single day service and scheduling online. We will make sure to pass these along to our Service Manager. But if you ever have any questions or concerns, please do not hesitate to reach out to us directly!

May 24, 2023

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Mike was an awesome rep , thank you all your help keeping me updated alone the process of my Acura mdx More

by richardlal2000
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Recommend Dealer
Yes

May 23, 2023

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I had a great experience as usual at Niello Acura. They are honest and efficient in diagnosing and fixing any issues with my vehicle More

by MCFIELDS
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Recommend Dealer
Yes

Other Employees Tagged: Gary Smedstad

May 22, 2023

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Convenient and accommodating, I was able to schedule a service for the same day as requested. Our service representative was pleasant and helpful! More

by jane.ruhtz
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Recommend Dealer
Yes

May 21, 2023

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Service was good. Except I did not get a call before closing at 5:00 that my car was ready. At 4:30, it was still being worked on. I did get a call the following morni More

by marcia_true
Service Price Transparency
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Service Time
Recommend Dealer
Yes
Jun 01, 2023

Niello Acura responded

Thank you for taking the time to review your recent service appointment at Niello Acura, Marcia! We apologize that you did not get a call that your vehicle was ready until the following morning. We have gone ahead and shared this feedback with our service team, but if you have any questions or concerns, please do not hesitate to reach out to us. See you next time!

May 20, 2023

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Very friendly and professional. The service advisors Talk to you with honesty and make sure you are happy before leaving. Mike Lyman was our service advisor. Also, bud the Shop More

by NALDOGRC89
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Recommend Dealer
Yes

Other Employees Tagged: Brian Bladow, Yana Esipciuc

May 20, 2023

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Employee Rating

Front & back brakes rrplacrd. No problem now. I don’t have anything else to add. Enough said. More

by jmurray0711
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Recommend Dealer
Yes

Other Employees Tagged: Gary Smedstad, Chandra Rosales, Robert Gutshall, Josh Gustafson , Terry Caudle, Chris Logan, Spencer Penrose

May 20, 2023

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Employee Rating

They were very responsive and got me on my way very quickly. Very courteous and respectful as well. More

by MSHERWOOD13
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Recommend Dealer
Yes

May 20, 2023

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One if the best dealerships I have ever been to. Josh Gustafson Jr is my service advisor. Friendly, courteous, and knowledgeable. A real nice guy. Chandra Rosales although no longer my servic More

by LAPANEG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Smedstad, Chandra Rosales, Robert Gutshall, Josh Gustafson , Terry Caudle, Chris Logan, Spencer Penrose, Chad in Parts Department

May 24, 2023

Niello Acura responded

George, We cannot thank you enough for your kind words! It's so meaningful to hear that Niello Acura is one of the best dealerships you have ever been to. We will make sure to pass your thanks along to Josh, Chandra, Chad, and the rest of our amazing team here in Roseville. We thank you for trusting us with your Acura vehicle and look forward to continuing to serve you for years to come!

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