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Robert Gutshall
Robert Gutshall at Niello Acura

Robert Gutshall

SERVICE ADVISOR

Niello Acura

150 Automall Dr
Roseville, CA 95661

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50 Reviews

Hello, my #1 goal is to help anyone contacting me in regards to their vehicle. Working at Niello Acura provided me with full time work experience while also achieving my bachelors degree in Criminal Justice. If you have an Acura or Honda, I'm willing to work with you to achieve the best quality service for your vehicle with my 7-year work experience at Niello Acura. Communication, Satisfaction, Repeat.

Dealership Experience

10 yrs, 2 mos

Industry Experience

10 yrs, 2 mos

not yet
rated

50 Reviews

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50 Reviews of Robert Gutshall

May 07, 2026

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Employee Rating

Lance is really great to work with. He takes his time understanding the customer needs and wants and goes above and beyond. More

by SAMI.MOFLEH
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Martinez, Lance Snodgrass, Jimmy Groberski

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May 01, 2026

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Employee Rating

I had a great experience buying a new MDX. Lance was extremely knowledgeable and not over selling. Luke helped with pricing. I owned my last MDX 12 years. We really love the new one. Everyone More

by M.TERZICH
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lance Snodgrass, Luke McDonald

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July 07, 2023

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Robert Gutschall, my service writer, was outstanding as usual. Great explanation with a lot of patience. More

by padres3
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Recommend Dealer
Yes
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July 07, 2023

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Always great service! Been working with Spencer Penrose lately and he's been just wonderful. More

by LMSLINKARD
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Gary Smedstad, Chandra Rosales, Michael Lyman, Josh Gustafson, Brian Evans , Terry Caudle, Chris Logan, Spencer Penrose

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Jul 12, 2023

Niello Acura responded

Thank you so much for the kind words! We're so happy that you trust us to help you care for your vehicle and that you've enjoyed working with Spender. We look forward to your next visit!

July 07, 2023

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The customer service is great, and the employees are respectful. We are definitely come back again for our next service More

by Dong M
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 12, 2023

Niello Acura responded

Dong, Thank you for taking the time to review your experience with us. We're so happy to hear it was a 5-star visit.

July 06, 2023

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Great service every single Time I am helped at Niello Acura. They take care of all of your questions and needs. More

by JPMANSILLA1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 12, 2023

Niello Acura responded

This is what we love to hear! We're so glad we can help you care for your vehicle and appreciate your continued business. We're here for you anytime!

July 06, 2023

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My rep kept me informed throughout the entire process. Provided a courtesy vehicle as well. More

by phillando.peterson
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 12, 2023

Niello Acura responded

Thank you for the kind words! We're thrilled to hear you enjoyed your recent service visit. We always strive to provide clear communication and are happy to hear your experience was no exception.

July 06, 2023

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Great service! Mike was very helpful and well as the service dept. Always great customer service. More

by BETTY8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Smedstad, Chandra Rosales, Michael Lyman, Josh Gustafson, Brian Evans , Terry Caudle, Chris Logan, Spencer Penrose

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Jul 12, 2023

Niello Acura responded

Thank you for the great review, Betty! We're thrilled to hear that Mike and the team made your visit a great one. We hope to see you again next time!

July 03, 2023

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Customer service is superb. They send you a text to inform you of the status of the car while it’s maintained. The waiting area is fully stocked & clean. I have nothing negative More

by LAKHNOA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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June 30, 2023

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I got there on time. I was serviced on time. The car was ready when you said it would be. All and all a nide experance More

by WOODFIELD1774
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Recommend Dealer
Yes
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