Michael Mack
Michael Mack at Brandon Honda

Michael Mack | Page 2

Service Advisor

Brandon Honda

9209 East Adamo Drive
Tampa, FL 33619

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4.4
340 Reviews
4.4

340 Reviews

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340 Reviews of Michael Mack

April 08, 2025

Dealership Rating
Employee Rating

Everything was taken care of & explained. A video was shown as well. Friendly & courteous employees! More

by JJJMURPHY28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 16, 2025

Dealership Rating
Employee Rating

I’m disappointed that it is not disclosed until after paperwork is signed that there is only one key. Additionally, the vehicle came with one floor mat. I would expect, what I thought was a reputable d More

by nickjk1964
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mike Hudak , Christopher Irvin

Mar 17, 2025

Brandon Honda responded

Thank you for your feedback. I understand your disappointment regarding the key and floor mats, and I apologize for any frustration this has caused. While pre-owned vehicles are sold as they are received, we strive to set clear expectations upfront and regret that this was not addressed earlier in the process. If there’s anything I can do to assist you with obtaining a second key or mats, please feel free to reach out to me directly at 813-664-1234 or justin@brandonhonda.com. I appreciate your business and the opportunity to improve our communication. Sincerely, Justin Jarrell General Sales Manager Brandon Honda 813-664-1234 justin@brandonhonda.com

March 03, 2025

Dealership Rating
Employee Rating

The service manager responded quickly and very politely fix any issues I presented. Love the fast response. More

by migmay227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charlie

Mar 03, 2025

Brandon Honda responded

I'm so sorry to hear that you've had not one, but multiple disappointing experiences with our service department. I can imagine how frustrating it must be to wait for hours for an oil change and tire patch, only to feel like your time hasn't been respected. I want to assure you that we're taking your feedback seriously. We're committed to providing the kind of service that earns your trust and loyalty. I would like the chance to make this right, please reach out to me at 813-664-1234 or rvanhart@brandonhonda.com. Sincerely, Rachel Van Hart Fixed Ops Director Brandon Honda 813-664-1234 rvanhart@brandonhonda.com

February 28, 2025

Dealership Rating
Employee Rating

Excellent service Carlton make sure I was informed of everything that was going on and result my situation. Thanks to Carlton and Hani. More

by BIZBPAINTING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hanani Kekuewa, Thomas Gernhart , Carlton & Hanni

February 28, 2025

Dealership Rating
Employee Rating

Excellent work Peter Tlollincchi, ‘Mack. Tom Gernhart, Jason Beaupirere, cares for customers exceedingly well, and are very courteous. I’ m very grateful. More

by Leonida.solomon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Gernhart, Peter Tollinchi , Jason beaupierre

February 08, 2025

Dealership Rating
Employee Rating

Chris, Stephanie, and Jerry were amazing! Great deal on my 4th lease! You Rock! Thanks! More

by samnowakowski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jerry Meany , Christopher Irvin

January 30, 2025

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Very friendly service, not pushy or aggressive. Have to say one of the better experiences. More

by HONDA26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Bedell

January 23, 2025

Dealership Rating
Employee Rating

Bought my 2019 Honda Ridgeline at Brandon Honda and had all necessary service done there. I think it says enough. More

by Arthur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Schoen

January 20, 2025

Dealership Rating
Employee Rating

They are also very respectful and informative. The service managers are very knowledgeable and fast service. 🙂 More

by salba0939
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 19, 2025

Dealership Rating
Employee Rating

I experienced great customer service. , convenient drop off, love the updates received by video of car as well. More

by RAPOSOJAINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason

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