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Michael Matthews

Overview Reviews (459) Inventory (364)

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Michael Matthews

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Michael Matthews | Page 46

SALES PROFESSIONAL

Nissan of Richmond

11401 W Broad St
Richmond, VA 23233

•2022 Nissan Award of Excellence Winner • Sales Consultant with Nissan for 5 years

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4.9

459 Reviews

•2022 Nissan Award of Excellence Winner • Sales Consultant with Nissan for 5 years

Overview Reviews (459) Inventory (364)

Dealership Experience

4 yrs, 10 mos

Industry Experience

5 yrs, 10 mos

Specialties & Trainings

2022 Award of Excellence Winner

Experienced

Nissan Certified

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4.9

459 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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459 Reviews of Michael Matthews

November 29, 2020

Dealership Rating

Employee Rating

It was a total disappointment ! Sales rep was great , but the management was a disaster. I was not treated respectfully, the manager was rude, I was mad and needed to yell when discuss the charges items. the management was a disaster. I was not treated respectfully, the manager was rude, I was mad and needed to yell when discuss the charges items. More

by daveevergreen

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Helpful 0

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Dec 14, 2020 -

Nissan of Richmond responded

Hi, Dave: I am just cycling back around to you. We're sorry that you had a disappointing visit. If you would, please call me to provide more details regarding your visit. Let's see if we can turn your sentiment around. I am happy to speak with you. Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

November 27, 2020

Dealership Rating

Employee Rating

Mike and Darren were a great team made sure I had the best deal to fit my budget and amenities and I thank them both for their excellent service. best deal to fit my budget and amenities and I thank them both for their excellent service. More

by sharondvss1

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Darren

Helpful 0

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Nov 29, 2020 -

Nissan of Richmond responded

Sharon, thank you for choosing Rocking Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to assist you with your purchase, and we hope to see you again! NissanRVA

November 24, 2020

Dealership Rating

Employee Rating

The staff went above and beyond to meet my needs in purchasing a new car. They had the car that I was looking for available and they made it easy to do business with them. purchasing a new car. They had the car that I was looking for available and they made it easy to do business with them. More

by marisagaitan13

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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Nov 25, 2020 -

Nissan of Richmond responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rocking Nissan of Richmond! NissanRVA

November 17, 2020

Dealership Rating

Employee Rating

Really good service ! Very good deal on the Nissan Versa I would recommend anyone who's looking for a vehicle to come and check them out I would recommend anyone who's looking for a vehicle to come and check them out More

by Ellisongrant729

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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Nov 17, 2020 -

Nissan of Richmond responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! NissanRVA

November 13, 2020

Dealership Rating

Employee Rating

We were very pleased with Mike. He was quite knowledgeable about the car and did a great job working with us. We highly recommend that you request to work with Mike if you visit this location. knowledgeable about the car and did a great job working with us. We highly recommend that you request to work with Mike if you visit this location. More

by MVD2020

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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Nov 15, 2020 -

Nissan of Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike met your expectations. Thank you again for choosing Rocking Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! NissanRVA

November 10, 2020

Dealership Rating

Employee Rating

Great Experience. Came in for a pre owned Nissan Altima & got a fully loaded Altima SL for a great deal. Michael & Ben were great. Thank You Nissan of Richmond! got a fully loaded Altima SL for a great deal. Michael & Ben were great. Thank You Nissan of Richmond! More

by Genera Slater

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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Nov 10, 2020 -

Nissan of Richmond responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new Altima SL! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! NissanRVA

November 07, 2020

Dealership Rating

Employee Rating

Mike was awesome! He explained all the features and was very pleasant! Mike also was very patient considering my history with credit. Mike really made my day. very pleasant! Mike also was very patient considering my history with credit. Mike really made my day. More

by Williford.danielle79

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Darren

Helpful 0

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Nov 09, 2020 -

Nissan of Richmond responded

Thank you, Danielle, for choosing Rocking Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Mike was able to help, and we hope to see you again! NissanRVA

November 06, 2020

Dealership Rating

Employee Rating

Michael was very courteous, and explained everything about the car buying process. He exceeded my expectations. keep up the good work Michael M. I really appreciate his professionalism! about the car buying process. He exceeded my expectations. keep up the good work Michael M. I really appreciate his professionalism! More

by travisbradby

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

Report | Print

Nov 06, 2020 -

Nissan of Richmond responded

Here at Rocking Nissan of Richmond, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Michael, and it was a pleasure having you at the dealership. We appreciate your review, Travis! NissanRVA

November 03, 2020

Dealership Rating

Employee Rating

All went well. I came in for a service appointment & got a brand new 2020 Nissan kicks! Thanks to Ben,Michael, & Rocking Nissan of Richmond! a brand new 2020 Nissan kicks! Thanks to Ben,Michael, & Rocking Nissan of Richmond! More

by David Hancock

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

Report | Print

Nov 03, 2020 -

Nissan of Richmond responded

David, Thanks for sharing your thoughts about your experience working with Ben and Michael here at Rocking Nissan of Richmond. We appreciate your business and hope to see you again soon! Congratulations on your new 2020 Nissan Kicks! NissanRVA

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