Michael McGuire

Had a great experience at Penn. I particularly want to thank Michael McGuire, my salesman, for his help. He is courteous, pleasant, patient and knowledgeable --a great combination I particularly want to thank Michael McGuire, my salesman, for his help. He is courteous, pleasant, patient and knowledgeable --a great combination of traits for anyone in his profession. Eric, the manager, and Sean, the financial advisor have also been definite assets to my leasing experience. All are highly recommended. More

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Went online to buy a new car, a lady contacted me from Penn Toyota probably an online coordinator and promised me for the highlander(Red), though it was far away from my home but we drove on her assuranc Penn Toyota probably an online coordinator and promised me for the highlander(Red), though it was far away from my home but we drove on her assurance for the color we wanted. The manager(Eric) told me we don't have the color as promised and tried to sell me other color, but since we pressed for it, he said the only way to find it if you leave a deposit of $500.00, So we charged it, he showed me the available cars from upstate NY and from Hillside Toyota, as he mentioned that the car from hillside is a recall and they cant sell it, I told them to look for other cars then Hillside. After two days got a call from the salesman Ali that the car is ready, I called Eric the Manager to make sure this is not from Hillside, he assured me that its from Upstate NY and not from Hillside and you can pick it up in two days, Got another call from the Salesman that the car is not ready and to come after 2 more days. The salesman Ali called the day of pickup that he is isolating because of covid and another salesman Michael will help us,So we reached the showroom, very exited, Met Michael, he left us for 30 minutes at Ali's table and told us to wait , 25 minutes we yell at them to help us with anyone, they gave us another Salesman Luis(Nice Guy), he showed us the car and we went to Finance Manager to sign the deal, Just by chance we asked him where this Highlander was brought from, He showed us HILLSIDE...... We told them We dont want this recalled car and that was mentioned earlier, Called Manger(Eric) for a Refund, he said its NON REFUNDABLE... where as we never agreed for a non-refundable charge. Please beware of sleazy technics of this dealer and DO NOT Sign without reading it. Very Poor Customer service. More

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