Michael McKinnon | Page 2

I bought my first Honda at this dealership in 2017. I recently went back looking for another Honda. I was greeted immediately by Gary, who was not very friendly or helpful. I told him what I was lookin I recently went back looking for another Honda. I was greeted immediately by Gary, who was not very friendly or helpful. I told him what I was looking for and he turned me over to Mike. Mike made an offer on a vehicle I was interested in but later went back on his word. He did call other dealerships in the state and was going to have a white Accord delivered. I told him I would pick it up myself and he declined to tell me where it was located and that I would not find it. Guess what, Mike...I FOUND it and I bought it!! Never going back to Garcia again. Poor service More

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Between my salesman Gary SANCHEZ and Mike the manager, I was treated with respect and understanding of what I was wanting! They were very kind. They made it painless. was treated with respect and understanding of what I was wanting! They were very kind. They made it painless. More

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This Dealership is outstanding. They did everything to get me the 2023 Honda Pilot AWD. I had my other Hondas serviced there and was very impressed with the service Department. Duri They did everything to get me the 2023 Honda Pilot AWD. I had my other Hondas serviced there and was very impressed with the service Department. During the purchase process they continued to keeping me updated on the process and providing several options. I will continue to go there for service and to purchase another vehicle. More

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Friendly, nice, accommodating. I received immediate attention. Negotiated a good deal on my trade in and the vehicle I showed interest in, was available. I received immediate attention. Negotiated a good deal on my trade in and the vehicle I showed interest in, was available. More

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I had previously leased an HRV from Garcia Honda, and now I am currently leasing a Civic from them as well..A few days ago, I went into the Dealership after work, and I spoke with Cary Carr, and while he was I am currently leasing a Civic from them as well..A few days ago, I went into the Dealership after work, and I spoke with Cary Carr, and while he was somewhat helpful, both him and Mike(Manager) completely ignored me after I left.. Mike was supposed to get back with me the next day regarding getting me into a 2023 Civic, but I literally heard Crickets…I then emailed Cary Carr to follow up twice, and got crickets there as well…Extremely disappointed!!!!!!!!!!!! More

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Michael McKinnon, told me and my wife that Garcia Honda absolutely does not take any outside financing because we camr in pre-approved for a vehicle, my wife asked him if they used any of the local banks a absolutely does not take any outside financing because we camr in pre-approved for a vehicle, my wife asked him if they used any of the local banks and he said yes they have relationships with local banks but he would not take our check from Navy federal credit union and it located right down the street, he would not let us buy a vehicle unless we financed it the way he wanted us to and walked away very rude. I have proof of this conversation. He is a liar and a very unpleasant person and should not be in charge of anything pertaining to customer service. More

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My wife and I went to Garcia Honda in Albuquerque to purchase a new honda accord on friday 4-01-22. After speaking to the salesman about a test drive he asked for my license I said he needs my wife's si purchase a new honda accord on friday 4-01-22. After speaking to the salesman about a test drive he asked for my license I said he needs my wife's since its her car he replied with no they need mine. I said thats kinda sexist for the 21st century. A sales manager by the name of "Mike Smith" said its not like any of this matters you can't afford our cars anyway, I said excuse me to which he replied you are trash and trash can't have our vehicles they are all sold get out More

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Good Morning Steven AlamilloI wanted to send my thanks Good Morning Steven Alamillo I wanted to send my thanks to the salesman that showed me the CR-V. He was fantastic to work with. That being said, Good Morning Steven Alamillo I wanted to send my thanks to the salesman that showed me the CR-V. He was fantastic to work with. That being said, your demeanor and general lack of courtesy left a bad taste in my mouth. It is generally not a great idea to demean, and try to bully someone into buying a vehicle. Maybe this tactic has worked on other females in the past. I fully realize what my credit score is, so I really didn't need you to state "Well you do know what your credit score is, right?" I don't have bad credit, I just don't have enough credit because my name is not on my and my husband's mortgage, or the previous car that I paid for in full. You are not doing me a favor by allowing me to buy a vehicle from Garcia Honda, which is exactly how you made it appear. I have worked hard to save for my Honda-CR-V special edition, and was excited to be shopping for my dream car. You made that experience unpleasant. I decided after our meeting that I would shop around and see what other dealerships were willing to offer me. Perfection Honda provided an excellent experience without the condescending remarks and belittling. They were able to provide me a better APR and more for my trade in. I will be receiving my dream from them at the end of this month. I will be sharing my experience with your dealership, and encouraging others to shop elsewhere. More

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Michael is a amazing employee! A truly honest and respected person! I would deal with him again! He is respectful and really listens to the needs of his customers. respected person! I would deal with him again! He is respectful and really listens to the needs of his customers. More

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Garcia Honda - Criminal Practices This is a follow up to the great review I gave them earlier. The minute I drove off the lot, I became invisible. There have been many, many problems s This is a follow up to the great review I gave them earlier. The minute I drove off the lot, I became invisible. There have been many, many problems since I gave them my money, most of them having to do with lack of information from them and lack of communication from them. But the most serious problem is that they lied about how many miles were on the car I bought. They told me it was a new car and that it had 25 miles on it. I questioned the mileage because I was told my vehicle came from a dealer down south. But they said it had traveled to ABQ on a transport. But after driving my car a few days, and trying to figure out how everything worked, I finally found the odometer and it was over 250 miles. Now there is a problem. I signed a paper saying it had 25 miles on it and thought it was a brand new car. When I went back and told them they needed to amend the paperwork to make it accurate, an hour went by while I was told over and over nothing could be done about it. I insisted and finally was told they would revise the paperwork and fix the error; a new title would be issued. After some time, I was given two papers to sign. Neither one had my vin on them, so I wrote it on both papers. Then I read the papers. They both pointed out to me that this was a used vehicle, either used as a demonstrator or was sold then returned to the dealer for some reason. NEWS TO ME. Along with this news, the papers clearly stated that the warranty starts at zero miles, so my warranty, for me, was 250 short of the 36,000 miles. Is that fair? They sell me a used car, without telling me, then I get cheated out of 250 warranty miles. This didn’t bother Garcia Honda in the least, but I have a big problem with them lying ( by omission and commission) and falsifying legal documents. I refused to sign the two papers saying I knew these things when I bought the car. That’s when I was told I could not prove that I had not driven the 250 miles. And that I was the only one in the world who had this problem. Another desperate attack on the victim to intimidate them. Isn’t that always the tactic one uses when they are caught red-handed? Blame others. There is paperwork at that dealership showing the correct odometer reading when I bought the car, and they could turn on a computer and read it if they chose. But that would mean admitting they made a mistake and that they cheated me, hoping I wouldn’t notice. I am not sure how I am going to handle this. Right now it seems the only answer is through the legal system. But I do feel obligated to warn others about the shady and illegal behavior on the part of Garcia Honda. Employees I dealt with: Michael McKinnon, Alyce, Salvador, and Cory ( who offered to buy me lunch because they failed to mention it would take 2 hours plus to put the roof rack on my car). BUYER BEWARE! More

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