Michael (Mike) Carbone
Michael (Mike) Carbone at Ira Lexus Danvers

Michael (Mike) Carbone

Shop Foreman/Master Technician

Ira Lexus Danvers

101 Andover Street Route 114
Danvers, MA 01923

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4.9
89 Reviews
4.9

89 Reviews

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89 Reviews of Michael (Mike) Carbone

July 23, 2025

Dealership Rating
Employee Rating

After 30 years at this dealership, excellence still prevails. Jennifer Perry is exceptional in service. More

by Phanscome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Perry

July 22, 2025

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Employee Rating

I wanted to express my appreciation for the outstanding professionalism and customer service I consistently receive when bringing my vehicle to your facility. I always trust your team for servicing my vehi More

by jujunancy40
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Excellent service customer service

Jul 23, 2025

Ira Lexus Danvers responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 22, 2025

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Treated professionally with care on every visit Dennis Peligrino is excellent at his job and wants the customer to be satisfied More

by Bruce
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Recommend Dealer
Yes

July 21, 2025

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Awesome! Awesome awesome awesome awesome great job 👏 excellent. Awesome! Awesome awesome awesome awesome great job 👏 excellent. Awesome! Awesome awesome a More

by colin.oneil10
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Recommend Dealer
Yes

July 19, 2025

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I've been serviced by Watertown lexus dealer, and was impressed by their services, with the most unprofessional answers I've ever heard in my life, so short story, I decided to take my car to" IRA LEXU More

by caagsxr
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler from service wrap

Jul 21, 2025

Ira Lexus Danvers responded

Hello, thank you; we appreciate your feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 19, 2025

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Employee Rating

Tyler Costa was great. He Informed me of repairs and updated me of progress. Great communication and professionalism. More

by lizatoma
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Costa

Jul 21, 2025

Ira Lexus Danvers responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 17, 2025

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Employee Rating

Scheduling the appointment online was not easy as I needed a loaner car. Called some remote call center three times to get things set up correctly. NO ONE in the call center seems to know anything bu More

by Lexus_Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Costa

Jul 19, 2025

Ira Lexus Danvers responded

Thank you for your loyalty over the past 20 years—we truly value your continued trust. We're glad Tyler and the service team provided a smooth and timely experience. We do apologize for the frustration with the call center and appreciate your honest feedback, which we’ll share with the appropriate teams to improve the scheduling process.

July 07, 2025

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Employee Rating

Very fast and great service. Got a video and a list of items that were checked and passed. Got a free car wash as well as snacks to go along with the whole experience! Overall am More

by Kia A.
Service Price Transparency
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Recommend Dealer
Yes
Jul 10, 2025

Ira Lexus Danvers responded

Hi Kia,thank you for the glowing review! We're thrilled to hear that you had a fantastic experience with us, from our fast service to the thorough inspection and complimentary car wash. We appreciate your support and look forward to seeing you again soon!

July 03, 2025

Dealership Rating
Employee Rating

This was a good service visit. In addition to getting an oil and filter change (at a discount) thanks), my advisors pointed out that I was due for a vehicle inspection. They saved More

by Donn_mike
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Jul 10, 2025

Ira Lexus Danvers responded

Thank you for your service business. Sorry if you had poor communication in the past. Our service manager, Brendan Deangelis, reached out regarding your concerns. If you need to reach him, please bdeanglis@group1auto.com 978-739-8611 Willy Moy General Manager

July 03, 2025

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Employee Rating

Did work as planned. Helpful on time. Efficient had loaner which was great Tyler was responsive More

by Ralphrotman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 04, 2025

Ira Lexus Danvers responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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