Michael (Mike) Carbone | Page 11

Scheduling the appointment online was not easy as I needed a loaner car. Called some remote call center three times to get things set up correctly. NO ONE in the call center seems to know anything bu needed a loaner car. Called some remote call center three times to get things set up correctly. NO ONE in the call center seems to know anything but the script on their screens. At the dealership, the car inspection was quick, video summary and phone call came pretty quickly in around 2 hours. Tyler Costa (service manager) was friendly, prompt, polite. The work was completed on time. It was expensive, but I do trust the dealership to have qualified mechanics to do the job right. I have gone to IRA Lexus for about 20 years now. They are super reliable. I have almost enjoyed making them rich. The new call center is a joke. More

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Very fast and great service. Got a video and a list of items that were checked and passed. Got a free car wash as well as snacks to go along with the whole experience! Overall am Got a video and a list of items that were checked and passed. Got a free car wash as well as snacks to go along with the whole experience! Overall amazing More

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Did work as planned. Helpful on time. Efficient had loaner which was great Tyler was responsive Helpful on time. Efficient had loaner which was great Tyler was responsive More

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This was a good service visit. In addition to getting an oil and filter change (at a discount) thanks), my advisors pointed out that I was due for a vehicle inspection. They saved In addition to getting an oil and filter change (at a discount) thanks), my advisors pointed out that I was due for a vehicle inspection. They saved me from an unnecessarily return trip, which I appreciate. I do have a question that is unrelated to this particular service visit: WHY US IT THAT YOU NEVER ASK FOR A REVIEW WHEN THINGS DO NOT GO WELL, SUCH AS WHEN CUSTOMER-FACING EMPLOYEES FAIL TO RETURN PHONE CALLS AND/OR FOLLOW-UP ON ISSUES? More

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We received immediate service, which seemed highly efficient and well-organized. We are snowbirds up from the south for the summer, but with a moment on the computer our service records and maintenan efficient and well-organized. We are snowbirds up from the south for the summer, but with a moment on the computer our service records and maintenance program pre-payment data were retrieved. We are very satisfied. More

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Abraham is a professional Service Adviser. He did a great job handling everything with our issues IRA does a great job overall He did a great job handling everything with our issues IRA does a great job overall More

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Abtaham did a great job as the service person handling my service Was pleased with the service performed service Was pleased with the service performed More

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Great customer service from the moment I bring my car to the moment I’ll pick up the moment I’ll pick up More

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I have used this dealership & service department for over 25 years for our 7 Lexus cars during that time. Always friendly & dependable. 25 years for our 7 Lexus cars during that time. Always friendly & dependable. More

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My experience with ira lexus danvers was very helpful. Thanks for continuing doing good work 5 🌟 Thanks for continuing doing good work 5 🌟 More

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