Michael (Mike) Carbone | Page 14

This was a good service visit. In addition to getting an oil and filter change (at a discount) thanks), my advisors pointed out that I was due for a vehicle inspection. They saved In addition to getting an oil and filter change (at a discount) thanks), my advisors pointed out that I was due for a vehicle inspection. They saved me from an unnecessarily return trip, which I appreciate. I do have a question that is unrelated to this particular service visit: WHY US IT THAT YOU NEVER ASK FOR A REVIEW WHEN THINGS DO NOT GO WELL, SUCH AS WHEN CUSTOMER-FACING EMPLOYEES FAIL TO RETURN PHONE CALLS AND/OR FOLLOW-UP ON ISSUES? More

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We received immediate service, which seemed highly efficient and well-organized. We are snowbirds up from the south for the summer, but with a moment on the computer our service records and maintenan efficient and well-organized. We are snowbirds up from the south for the summer, but with a moment on the computer our service records and maintenance program pre-payment data were retrieved. We are very satisfied. More

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Abraham is a professional Service Adviser. He did a great job handling everything with our issues IRA does a great job overall He did a great job handling everything with our issues IRA does a great job overall More

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Abtaham did a great job as the service person handling my service Was pleased with the service performed service Was pleased with the service performed More

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Great customer service from the moment I bring my car to the moment I’ll pick up the moment I’ll pick up More

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I have used this dealership & service department for over 25 years for our 7 Lexus cars during that time. Always friendly & dependable. 25 years for our 7 Lexus cars during that time. Always friendly & dependable. More

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My experience with ira lexus danvers was very helpful. Thanks for continuing doing good work 5 🌟 Thanks for continuing doing good work 5 🌟 More

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very good job and well. My loaner car was ready when I got there very fast in and out. My loaner car was ready when I got there very fast in and out. More

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Perfect ! As always! They were attentive and punctual. They are always pleasant and professional. Appreciate them! As always! They were attentive and punctual. They are always pleasant and professional. Appreciate them! More

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Excellent service. Staff were attentive and polite. The car was done ahead of schedule. Waited for my car and the waiting area was comfortable and spacious. Staff were attentive and polite. The car was done ahead of schedule. Waited for my car and the waiting area was comfortable and spacious. More

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