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Michael (Mike) Carbone
Michael (Mike) Carbone at Ira Lexus Danvers

Michael (Mike) Carbone

Shop Foreman/Master Technician

Ira Lexus Danvers

101 Andover Street Route 114
Danvers, MA 01923

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4.9
120 Reviews
4.9

120 Reviews

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120 Reviews of Michael (Mike) Carbone

October 04, 2025

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Employee Rating

Always polite and helpful. Easy to work with. Recommend them with out reservation, never recommend more than I need. More

by Jjbbllm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer

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October 04, 2025

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Employee Rating

The service is ok but the process when it comes to renter car is suck. They rush you like you will never return a car. More

by Rondo
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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October 01, 2025

Dealership Rating
Employee Rating

They were very responsive to my needs. The problem was quickly diagnosed and repaired right away. More

by skalos
Recommend Dealer
Yes
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Oct 04, 2025

Ira Lexus Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 30, 2025

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always willing to help, very professional and friendly. But the prices are sky high for the service. More

by Gdef25
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 01, 2025

Ira Lexus Danvers responded

Thank you for your feedback! We pride ourselves on our exceptional customer service and professionalism. Regarding our prices, we strive to provide quality services at competitive rates. We appreciate your support and hope to continue serving you in the future!

September 25, 2025

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Employee Rating

Jen is always a pleasant and great to work with. If you have a question and doesn’t know the answer, she does her best to get one for you. More

by donnacrowe58
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 27, 2025

Ira Lexus Danvers responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

September 19, 2025

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Employee Rating

The Manager was very professional, knowledgeable and helpful. The facility was extremely clean inside and out. Each time I’ve visited the dealership in the past it’s been a nice experience More

by giordanobob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abraham Guillen

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Sep 22, 2025

Ira Lexus Danvers responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

September 16, 2025

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Employee Rating

The staff is super nice and very helpful. I would go back in the future. More

by JMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 19, 2025

Ira Lexus Danvers responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

September 13, 2025

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Employee Rating

Everything was good besides the fact that a couple of items of mine were stolen out of my vehicle. Unfortunately they are untrustworthy. More

by Oalhawi
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 16, 2025

Ira Lexus Danvers responded

Thank for the comment. We take the concern of items beings taken out or missing very seriously and would like to speak with you about it. Please reach out to our service director, Rick Chase, rchase@group1auto.com 978-739-8619. Thank you Willy Moy General Manager

September 12, 2025

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Employee Rating

IRA. Lexus Service Department is tops in my book! You feel worry free and totally at eaze as they service your Lexus ride. The service technicians a More

by arthurgorrasi77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer is the best Service Manager

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Sep 14, 2025

Ira Lexus Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.

September 04, 2025

Dealership Rating
Employee Rating

I would definitely recommend this dealership and their service department. Very attentive to their customers More

by Lexus owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willy Moy

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Sep 09, 2025

Ira Lexus Danvers responded

Hi, thank you for your positive review! Our team is dedicated to providing top-notch service to all of our customers. It's our pleasure to ensure that your experience with us is positive and attentive. We appreciate your recommendation!

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