Michael Morganstein

*****Braman-BMW-Electric Nightmare***** Based on my recent experience, I strongly advise caution when considering doing business with any Braman dealerships, particularly if you are in the market for a recent experience, I strongly advise caution when considering doing business with any Braman dealerships, particularly if you are in the market for an electric vehicle. From the beginning of the sales process, I encountered several issues that raised serious concerns about transparency and customer care. My trade-in was significantly undervalued, only to later find it listed with a $10,000 markup. Information provided about the vehicle’s MMR (Manheim Market Report) was misleading, and the overall sales process lacked the honesty and professionalism one would expect from a premium dealership. I was encouraged to lease a BMW i5 that had a visible scratch on the bumper and was told to return later for repairs. More troubling, products and warranties I had explicitly declined were added without my consent. Upon delivery, the vehicle was not cleaned and exhibited immediate mechanical concerns, including faulty windshield wipers, wheel bearing issues, unusual clunking and extreme fan noises during and after DC fast charging sessions (Electrify America - BMW advertised external partner). The (popcorn like sounds) were severe enough to warrant pulling over to let the vehicle cool down. Despite taking the vehicle back to the dealership within two weeks, there was no resolution. After a month of follow-ups and involvement from BMW North America, I was told an exchange of collateral had been approved. However, this too turned out to be misleading — I was later asked to pay over $19,000 plus deposits and fees to move forward in an attempt to lure me into a trade, which is unreasonable in the context of a potentially defective electric vehicle. In such cases, either a buyback or a collateral exchange should be applicable, not a costly trade-in. The vehicle has now been at the dealership for over a month, and service staff have refused to take it to an Electrify America station for the appropriate diagnostic tests. At this point, I am deeply concerned about the safety of this vehicle — not just for myself and my family, but also for the general public. There are ongoing reports of similar issues with the i5 both domestically and abroad, particularly related to overheating and high-voltage battery cooling systems. In conclusion, this experience has left me extremely disappointed in both Braman’s dealership practices and BMW’s handling of EV-related safety concerns. The combination of misleading sales tactics, lack of transparency, and inadequate service response represents a serious breakdown in customer care and corporate accountability. I would not recommend Braman dealerships, and I would strongly advise prospective buyers to conduct thorough research before committing to a BMW electric vehicle or Braman Motor Cars. *My Braman experiences have been nothing short of deceptions, lies, sales misconduct, lack of integrity and an overall unethical sales culture.* More

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Jamal and Phil were both extremely professional. They made my car buying experience. quick and easy! Jamal was able to find me the exact car that I was looking for and I could not be happier Thank y They made my car buying experience. quick and easy! Jamal was able to find me the exact car that I was looking for and I could not be happier Thank you Jamal and Phil! More

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Chris Safi was our sales agent - he was amazing! Buying a car has never been so easy and so fast!!! Efficient, profesional, and quick! We are so happy with our new car we are already thinking o Buying a car has never been so easy and so fast!!! Efficient, profesional, and quick! We are so happy with our new car we are already thinking on getting another one!! More

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Braman Motorcars is incomparable. I have been a customer for fifteen years, will go nowhere else. The Braman Team outperforms any other dealership in S Florida. Tommy Kalajian is a I have been a customer for fifteen years, will go nowhere else. The Braman Team outperforms any other dealership in S Florida. Tommy Kalajian is an outstanding team member, extremely knowledgeable and so great to work with. My partner and I have purchased three BMWs from him. The Sales & Management team were extremely helpful as well. My experience with the Service Dept (Eduardo Fuentes) is as well on board with his knowledge and outstanding service. Couldn't be more pleased! Thank you! More

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Just purchased my first CPO BMW from Braman BMW in West Palm Beach. This is one of many vehicles that I have purchased from this dealership over the years and have always had a great experience. My client Palm Beach. This is one of many vehicles that I have purchased from this dealership over the years and have always had a great experience. My client advisor, Andrea Bonato was extremely professional and always kept me advised of any new vehicles that might meet my criteria. The process took several months and she never stopped being accessible and was always willing to update me on any car that I showed an interest in. The best part is that she was not pushy or overbearing, but seemed to reach out just enough to keep me engaged even when I wasn’t certain that I would even end up purchasing. Even after the sale, she kept in touch and was able to assist with a small repair that I needed. It is truly rare for a sales person to stay involved and ensure that the entire experience remains positive. I would highly recommend contacing Andrea if you have the need for a new or pre owned vehicle. The entire process has been a pleasure. I should also note that the day I was ready to purchase, Andrea was not able to be there, she put me in the hands of another advisor, Lizzette Maldonado, who handled the rest of the transaction perfectly. The entire dealership staff worked together beautifully to finalize the deal. More

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I had an excellent experience this past weekend purchasing a certified used 7 series from Braman BMW. Thank you to: Client Advisor - Chris Safi, Director - Michael Morganstein (DJ Mike), Paul Schwa purchasing a certified used 7 series from Braman BMW. Thank you to: Client Advisor - Chris Safi, Director - Michael Morganstein (DJ Mike), Paul Schwab - F&I Coordinator (Go FL Panthers!) and Jacob Mulcahy - BMW Genius. Highly recommend this team. I am a client and advocate of the Braman brand for life. Thank you all so much! More

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I first met Carlos Sanchez about six weeks prior to my purchase . At that time, Braman did not have a car in stock that met my requirements. For the next several weeks, knowing what I wanted, Carlos con purchase . At that time, Braman did not have a car in stock that met my requirements. For the next several weeks, knowing what I wanted, Carlos continued to inform me of all new inventory as it arrived, that met or was close to meeting my desires. As I had hoped, a car that met my needs soon became available and my wife and I Made an appointment with Carlos and purchased the car. Carlos and the entire staff at Braman were extremely professional and courteous. Thanks to Carlos and Michael Morganstein for making our buying experience a pleasure. One last thing: After meeting with other dealerships during my search, I decided to chose BMC who is located 2 1/2 hours from our home. A drive that my wife and I agree was worthwhile. I strongly recommend Braman Motor Cars in West Palm Beach. More

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Anthony was on point every step of the way. No games, up front and totally honest!! Michael, used car director, was also amazing when he had to step in and smooth out a bump in the process. Al No games, up front and totally honest!! Michael, used car director, was also amazing when he had to step in and smooth out a bump in the process. Al worked out and I am now the owner of my dream car, GLE ANG 43! We will be going back in the very near future for another vehicle and look forward to working with Anthony again and again! More

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Braman BMW, West Palm Beach (Predatory Loan)Recently I Braman BMW, West Palm Beach (Predatory Loan) Recently I bought a 2017 bmw 320i from Braman, did not like the car and wanted to trade it in for a ca Braman BMW, West Palm Beach (Predatory Loan) Recently I bought a 2017 bmw 320i from Braman, did not like the car and wanted to trade it in for a car more suitable to me. Reason for buying the car, had a hit and run accident totaling my 02 bmw m3. These are the figures proving my point. Hopefully someone will read this and prevent this from happening again. 2017 BMW 320i - bought for 22k with 2k down financing 20k Trade in value - 16k, needed to buyout for trade $24k!! 24k + 2k down = 26k - 16k = 10k profit at my expense By definition this is a predatory (upside down) loan. Insult to injury: bmw financing said if they could give me 21k for a trade in if I buy from them, the only problem they don’t have anything on the lot I like. In other words they penalized me $5k for not buying from them! What’s scary is that they will do this to the next guy for another 10k....no respect for the customer, did I mention I’m a senior citizen. I found a car (2017 bmw M240i) I liked at Bmw South Motors for 36k, this is what happened at the trade in. Because Braman required 24k for a vehicle only worth 16k on the trade in I had to pay an additional 9k totaling 45k. South Motors even said that Braman took advantage of me. Talked to Michael at Braman bmw financing, he convinced himself that they did no wrong, figures don’t lie. Do not call send email only if you have the 5k. More

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Buying a used car out of state is not an easy process especially if the vehicle that I am interested in is about 1000 miles away! Willie is the best pre-owned sales person that I have ever dealt with so especially if the vehicle that I am interested in is about 1000 miles away! Willie is the best pre-owned sales person that I have ever dealt with so far. From the beginning of the purchasing process to the very end, he was able to answer and coordinate with his managment to all of my questions and concerns to assure me of the great vehicle condition and proper delivery. Mr. Orth provided the superior level of support that I needed in every way and he is absolutely a customer advocate! He has been in the car business I believe over 46 years and it showed his level of service to back it up. In addition, he also has a great sense of humor to make my purchasing experience easier and put me at ease considering that I have traveled long distance out of state. He also accommodated me having a staff member at Braman motorcars pick me up at the airport upon my arrival. If you are in the market for a new car or a used car that Braman motorcars have on their lot, please ask for Willie Orth, he is the best salesman there! He will provide the support and peace you need throughout the whole process and make your purchasing experience a positive one! Thanks Willie! More

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