Michael Oade

This was my first Internet car purchase and Michael at Corwin Ford Reno made the whole process easy and simple and he eased any fears or concerns that came up. It was kind of a strange way to buy a car ( Corwin Ford Reno made the whole process easy and simple and he eased any fears or concerns that came up. It was kind of a strange way to buy a car (out of state and online) but the folks at Corwin helped me get through it. More

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They sold me a new car with a navigation system that doesn't work. Two weeks later, I'm waiting for an appointment to leave my car with them even though they already have the part. They have been unhe doesn't work. Two weeks later, I'm waiting for an appointment to leave my car with them even though they already have the part. They have been unhelpful, taken up hours of my time to get something right that should have been right as sold. Apparently 56,000.00 doesn't get you a complete vehicle at Corwin Ford. What it gets you is multiple trips to the dealer, lots of time on the phone and lots of work time lost. Never have I had an auto experience as bad as this. More

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We traded in our Subaru Ascent to buy a used 2023 Jeep Grand Cherokee L from Corwin. We are very happy with the way we were treated by the staff at Corwin. Our initial salesman Brian was very patient sho Grand Cherokee L from Corwin. We are very happy with the way we were treated by the staff at Corwin. Our initial salesman Brian was very patient showing us several vehicles that he thought would meet our needs and allowing us to test drive each of them. Jose Adrian took over for Brian and was very patient with us when we were having difficulties making up our minds. We would probably not have completed the purchase had Jose not called on day two to discuss the deal and work further with management on our behalf. After the purchase, we were missing the second key fob when we left the dealership. Jose drove from Reno to Carson City to personally deliver the second fob to us. That is incredible service! Used car manager Ryan Castillo worked diligently to make us an outstanding offer on our trade that we ultimately could not refuse. He was very patient and kind throughout the process. Jessica completed the finance transaction in record time. Every single member of the Corwin staff was friendly and helpful. We even ran into salesman Mike Oade on the Corwin lot after we completed our used Grand Cherokee purchase. When he was a salesman at Lithia Jeep in Reno, he sold us our Jeep Wrangler Willys. Even though he wasn’t involved with the sale of our used Grand Cherokee, he walked us through the features on the Grand Cherokee that we couldn't figure out. We are very happy customers, and my wife is loving her new car. Thank you! More

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