Michael Pace | Page 34

Exactly what we needed We were able to get into a car that fit our needs, by a salesman who was friendly, understood our situation & willing to answer all of our questions. We were able to get into a car that fit our needs, by a salesman who was friendly, understood our situation & willing to answer all of our questions. They really took their time going over car for safety. Definitely recommend Dave Johnson! More

by AAS.BUM14 Verified Customer Verified Customer

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Amazing! Dave, the salesman, was very nice and very helpful! He got me set up in my new, used Tuscon and I'm in love with it!The service department was so nice Dave, the salesman, was very nice and very helpful! He got me set up in my new, used Tuscon and I'm in love with it!The service department was so nice and helpful! They were very busy but got my oil change done quickly. Would recommend to anyone looking for a new vehicle! More

by JENNIFERSNYDER Verified Customer Verified Customer

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great service service was great didn't have to wait around long. Oil change was done in very little time and the people there were very friendly. I will be coming b service was great didn't have to wait around long. Oil change was done in very little time and the people there were very friendly. I will be coming back again. More

by MJONES47 Verified Customer Verified Customer

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I helped a relative buy a new car. I have been here numerous times and everyone has always been friendly and helpful with buying a new car especially Anthony Tooson and Jon Johnson. I have been here numerous times and everyone has always been friendly and helpful with buying a new car especially Anthony Tooson and Jon Johnson. More

by PUNTAR2 Verified Customer Verified Customer

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Great experience Went in looking for something affordable to replace a vehicle that was involved in an accident and couldn’t be repaired. Haven’t purchased a new vehic Went in looking for something affordable to replace a vehicle that was involved in an accident and couldn’t be repaired. Haven’t purchased a new vehicle since 1999 and didn’t know what to expect. Found that it was more economics to buy a new vehicle, so that’s what I did. The sales staff was very knowledgeable and helped me find just the right fit. More

by MEWCO42 Verified Customer Verified Customer

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Great experience Vinny and Michael were great to work with and made the whole process easy. I appreciate their professionalism and would definitely keep them in mind f Vinny and Michael were great to work with and made the whole process easy. I appreciate their professionalism and would definitely keep them in mind for future needs More

by HJS470 Verified Customer Verified Customer

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Customer service after purchasing your vehicle is horrible. From the sales, dept as well as the service dept. I will never purchase a vehicle from this place ever agai after purchasing your vehicle is horrible. From the sales, dept as well as the service dept. I will never purchase a vehicle from this place ever again. More

by HERBERT1782 Verified Customer Verified Customer

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Extremely helpful I wasnt in the market for a new car until my car broke down. I came into Dickson City Hyundai a little upset and worried I would not be able to replac I wasnt in the market for a new car until my car broke down. I came into Dickson City Hyundai a little upset and worried I would not be able to replace my car and have trouble getting to work , the sales person that helped me Mike was extremely understanding and did everything he could to ensure I left with a new vehicle and I did. Great sales team More

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Worst Experience EVER! Best Advice, pick another dealership! Where do I begin.....on 6/6 signed a contract purchasing a 2019 Sonata and trading in a Sienna. On 6/26 received a msg from Mike P that he needed to r Where do I begin.....on 6/6 signed a contract purchasing a 2019 Sonata and trading in a Sienna. On 6/26 received a msg from Mike P that he needed to review the loan with me.......20 days after purchasing. Called the dealership 2 to 3 times a day. Mike NEVER returned my call. I called on 7/1, got Mike...."Missed a signature on your paperwork I need you to come back in". 7/3, go in, not happy, sign new paperwork. Assured the trade in would be paid off in full on 7/5. If you can even believe it, steps away from exiting the building, Mike is calling my name....missed another spot for signatures. "Are you kidding me??""" Had to deal with Toyota calling about the 6/15 payment not made. Called them back repeatedly as Toyota was still calling. Finally get Mike on the phone on 7/10. He provides two check numbers and states Toyota cashed the 1st check on 7/8 and that they had to issue a 2nd check because the payoff was different since they last pulled the pay off amount. I contact Toyota, no record of any of the information that Mike provides. They state "your acct shows DC Hyundai requested a payoff amount on 7/11". Called DC Hyundai, I refuse to deal with Mike and ask for a manager. Then I have the total displeasure of speaking with Ray McGarry, very condescending & rude. He tells me..."Have you considered Toyota is lying?".....Really??? Then receive follow up call from Ray apologizing, stating everything I discussed with him did indeed happen. That I need to understand they process 100 to 150 applications a day and there will end up being mistakes. Oh......forgot to mention, by now I have received a 30 day late mark on my credit report! Ray tells me he will call me the next day with a tracking number for the payment to Toyota as both checks were both sitting upstairs on a desk not yet mailed. "Still think Toyota is lying Ray?" He does NOT call me back. I call, no return call. Call again, he is not in the office. Finally get him 3 days later, he leaves a msg to call for the tracking number. I call him back on Mon & Today, finally get him..."you called for me, no one here gave me any messages from you, call the bank they must have cashed the check by now, you don't need the tracking number anymore" Really???? Come home to get my mail....new loan.....late fee...my 1st payment was due on 7/6, DC Hyundai made the payment on 7/10. I have to send the contract and a letter to Toyota Credit Dispute, Research Team to try and have the 30 day late removed from my credit report. I have contacted Hyundai Corporate and have a Regional Office Case Mgr looking into my ordeal. I will never go back, I will never recommend. A total mess from the moment I initially walked out the door. Horrible experience and zero customer service. More

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Friendly, knowledgeable, willing to go the extra step. This is my second purchase at Dickson city Hyundai. I have always been meet with a smile and a helpful friendly face. Everyone makes sure that you This is my second purchase at Dickson city Hyundai. I have always been meet with a smile and a helpful friendly face. Everyone makes sure that you have everything you need. While you And your car is being taken care of. More

by KP200066 Verified Customer Verified Customer

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