Michael Pace | Page 42

First time new car buyer Our salesman was very friendly and went out if his way to make sure we were able to purchase a vehicle. He made sure my daughter was comfortable with Our salesman was very friendly and went out if his way to make sure we were able to purchase a vehicle. He made sure my daughter was comfortable with the car and took time to explain all the features to her and I. More

by KOCHERMICHELE Verified Customer Verified Customer

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BUYERS BEWARE Ended a lease with Toyota & purchased a Hyundai at this location. Was told as part of their service they would return the lease the following day. Mon Ended a lease with Toyota & purchased a Hyundai at this location. Was told as part of their service they would return the lease the following day. Months later I receive a 400.00 bill for a missing key when both keys were handed in together. After a circus of talking to finance managers who said it would be taken care of to no avail, I spoke with GENERAL SALES MANAGER Ray, who assured me both keys were turned in. when I asked for that in writing I was told "I DO NOT HAVE TO DO ANYTHING" !!!Class act customer service ….what does that tell you right there.I will NEVER purchase from this dealership again, when there are so many others to choose from with OUTSTANDING CUSTOMER SERVICE SKILLS!!! More

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no wait in and out. service rep . was very helpful second time there. pleasure each time. what's more to say. 25 words to say they're doing a great job. nice place to wait. if you had to wait . service second time there. pleasure each time. what's more to say. 25 words to say they're doing a great job. nice place to wait. if you had to wait . service was very efficient More

by STE122266 Verified Customer Verified Customer

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I would definitely work with these guys again . I would definitely like to say . I called the store and got Jonathon Johnson on phone . Then we set up appointment and let me tell you I didn’t expect I would definitely like to say . I called the store and got Jonathon Johnson on phone . Then we set up appointment and let me tell you I didn’t expect to drive away in a newer vehicle then I had . I would highly recommend Jon and Michael Pace for your vehicle needs along with DCH for your purchases . More

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GREAT CUSTOMER SURVICE VINNY TOOK CARE OF ME HE IS GREAT MADE IT POSSIBLE FOR ME TO WALK OUT WITH MY VEHICLE SAMEDAY ! id refere you guys to anyone VINNY TOOK CARE OF ME HE IS GREAT MADE IT POSSIBLE FOR ME TO WALK OUT WITH MY VEHICLE SAMEDAY ! id refere you guys to anyone More

by LABORISALVA17 Verified Customer Verified Customer

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Helpful staff Staff was very helpful went out of there way to assist and show us all of our options. Showed us all the features on the car and what was available Staff was very helpful went out of there way to assist and show us all of our options. Showed us all the features on the car and what was available More

by EFDCHIEF02 Verified Customer Verified Customer

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Total professional service Salesman (Vinny Santos ) was very friendly , helpful , and did everything he could to get me in my 2016 Volkswagen Tiguan . Will recommend Dickson Cit Salesman (Vinny Santos ) was very friendly , helpful , and did everything he could to get me in my 2016 Volkswagen Tiguan . Will recommend Dickson City Hyundai to all my friends and family . More

by authurperrins Verified Customer Verified Customer

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2018 kiva svr it’s nice ride Have great car since 2007 sonata now got new Kova Hyundai No question how do I wanna this vehicle 🚗 Would says it’s good dealership. Have great car since 2007 sonata now got new Kova Hyundai No question how do I wanna this vehicle 🚗 Would says it’s good dealership. More

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Awsome service personnel...however I have nothing negative to say about the service department per se, which deserves a higher than two star rating. But unfortunately, my frustration w I have nothing negative to say about the service department per se, which deserves a higher than two star rating. But unfortunately, my frustration with the other departments at this dealer has soured my perception of the entire dealership, and two stars is because service is averaged with the sales dept and administrative staff who deserve a ZERO star rating after my dismal experience leasing my current vehicle. It has been a virtual "comedy of errors" with one person placing blame on another... I have never heard "NOT MY FAULT" uttered so often by so many people. First it was incorrect completion of the lease paperwork (Michael Pace is extremely personable, but he IS apparently the one who made the error), which necessitated a dealer employee coming to my home to re-sign, but because the date was not changed, it was not submitted in time to Hyundai lease finance, so became incumbent on ME to determine the correct payment amount to make the initial payment without penalty; then I had to literally badger the sales department to issue the promotional $40 gift card for my having taken a test drive (something else obviously not submitted in a timely manner); then the latest is the messed up registration I received, which is, once again, "not the dealer's fault" although after calling our state Motor Vehicle Dept in Harrisburg, I was told it IS the dealer's fault because it is up to them to submit the correct information on the paperwork (and this was a transfer registration, so should have been EXACTLY the same as for the former vehicle, but the "not our fault" dealer managed to screw it up and blame the state!) No surprise considering the overall incompetency I've encountered on this transaction, friendly enough, but totally incapable of thinking "outside the box" to resolve problems that are then left to the customer. Now it becomes incumbent on me to once again, correct the dealer's error. I will NEVER deal with Dickson City Hyundai again, and will either seek an alternate Hyundai dealer at the termination of this lease, or look for another brand (Subaru was running a close second...) Thank this dealer for destroying "brand loyalty" with this 4th Hyundai customer! More

by anniec Verified Customer Verified Customer

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My experience at Dickson City Hyundai I recently leased a 2019 Kona at Dickson City Hyundai. Jon and Rich both worked with me to get the best deal possible. The whole process from start to I recently leased a 2019 Kona at Dickson City Hyundai. Jon and Rich both worked with me to get the best deal possible. The whole process from start to finish took only a few hours and I drove off with my new car that day! Not only did I get a great deal, I received a $50 gift card and got to go in the money machine! I left feeling confident about my decision and had a few laughs along the way. Thank You! More

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