Michael Palmer | Page 3

Sales and nothing more Traded in two vehicles. Purchased a 2016 Ford F150 and a 2017 Ford Explorer. Don't expect much, if anything, in the way of after sales support. M Traded in two vehicles. Purchased a 2016 Ford F150 and a 2017 Ford Explorer. Don't expect much, if anything, in the way of after sales support. Mundane questions like - when can I bring my truck in to have the scratches fixed from the We Owe? - When will you pay off the vehicle I traded in? Its been over 30 days, interest continues to accrue and the monthly payment is due. More

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Aggressive Salespeople, Be Prepared! I can't say I've ever had a more aggressive negotiation before at a car dealership than I did at Koons Sterling Ford. I found this vehicle (2010 Chevy I can't say I've ever had a more aggressive negotiation before at a car dealership than I did at Koons Sterling Ford. I found this vehicle (2010 Chevy Colorado Crewcab) via AutoTrader, and traveled 2 hours to see it. I also brought my mechanic along with me to view the truck to ensure I wasn't about to buy another problem vehicle (already went through 2 vehicles in under 3 years). I called to schedule coming in to see the truck, which Glen answered the call and planned to take care of me. Arrived, walked around and test drove the truck, found it to be in superior condition. It was also an excellent priced in comparison to other similar year/model/mileage trucks. The aggressive negotiation started when I was given a terribly lowball offer on my trade. 2004 Ranger, was offered $1250. I declined, because NADA/KBB state i could easily sell it between $7500-9000 on the street. As I walked out of the dealership to leave, I was CHASED down by Glen, and (unfortunately never caught the name of) a second salesman who came over and starts throwing numbers down, offering $2000 for my Ranger. Another decline, they continue to pressure me with "Just pay the taxes on it. You can write an $800 check right??" I decided to grab lunch instead, only to return and see that Glen was literally guarding my old vehicle and preventing me from just leaving. After being offered $3100, I countered with my hometown dealership already quoting me $4200 on trade, which was not only matched, but I also received the tires off my Ranger and put on my newly purchased Colorado. I was preapproved for a low interest loan from my local credit union prior to arriving at the dealership, but I consented to them doing a credit check with their banks to be beat. That's where Michael could not beat the lower interest my credit union quoted, but still insisted I went with their higher rate "to just get business over with." Not sure why they thought I would choose the higher interest rate from a bank that's located 2 hours from home, but I declined and went with my credit union. Thankfully I had my mechanic with me and stood my ground with number negotiations, because after being chased-after in a parking lot and having my old vehicle guarded so I was forced into further negotiations, I talked a $1250 trade into a $4200 trade and got to keep my much newer tires and had them installed on my newly purchased Colorado. The truck is in excellent condition, and has been a much smoother, more reliable ride, so I will admit that Koons Sterling Ford does in fact have high quality used vehicles. As I would recommend family/friends to view their lot, I would warn them to be aware of the aggressive negotiation tactics (to which Glen did mentions 'he was one of the easier guys to deal with') and do your research before arriving, on both your trade and what you're buying. I can't say that I would personally return to this dealership unless they had a very specific vehicle I was shopping for, but I am satisfied with my purchase. More

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Very Positive Experience! Jason Robles made the car buying/leasing experience very positive. He was very friendly, professional, and knowledgeable about the product. I would Jason Robles made the car buying/leasing experience very positive. He was very friendly, professional, and knowledgeable about the product. I would highly recommend working with Jason if you're in the market for a new Ford. Thanks Jason!!! More

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Amazing Sales Follow Up and Customer Service! After searching for a few weeks and nearly buying a used truck, we met Alex Assefa at Koons Sterling Ford. Alex went above and beyond to listen to ou After searching for a few weeks and nearly buying a used truck, we met Alex Assefa at Koons Sterling Ford. Alex went above and beyond to listen to our needs, give us several options that worked for us! He kept us informed of the process every step of the way. Alex was the ONLY salesperson that we came across in our search that truly worked for us and showed sincere care. With 4 kids in tow, Alex made the process smooth and painless and made our buying experience a definite 5 star event. Thanks to Koons and Alex Assefa! We can't wait to refer all of our friends! More

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Jason went the extra Mile I can't say enough about Jason's dedication to customer satisfaction. He addressed all my concerns and made sure I got the best deal for the car I wa I can't say enough about Jason's dedication to customer satisfaction. He addressed all my concerns and made sure I got the best deal for the car I wanted to buy. The financial person (Mike) was very helpful as well, explaining to my wife and I the details of our loan and making sure we got the best warranty and service packages for my new vehicle. More

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In One Word.....OUTSTANDING! I give Koons Sterling Ford a 5 star rating because this dealership is truly top notch. Everyone there was so patient, helpful and on the ball and nev I give Koons Sterling Ford a 5 star rating because this dealership is truly top notch. Everyone there was so patient, helpful and on the ball and never once pushy. The new, 2016 Ford Escape that I bought from them 2 days ago makes the 71st car that I've owned since 1974 so I know a thing, or two about car buying. And of all the salesman that I ever dealt with, Jason Robles is by far the most patient, easiest, honest and dedicated salesman I've ever I've ever had the pleasure to know. THANK YOU JASON!!! You are truly OUTSTANDING!! And i will buy from you again. More

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Couldn't Be Happier! Buying a new car can be a scary thing! Especially when its your very first brand new car! Yannick made the car buying experience personal, fun and eas Buying a new car can be a scary thing! Especially when its your very first brand new car! Yannick made the car buying experience personal, fun and easy. He got to know me on a personal level and wasn't pushy like I've heard many sales people can be. I'm so delighted that he was there to make this experience an enjoyable one. I can't thank Steve Brown enough for making sure that his team took care of me! Last but certainly not least, I would like to thank Michael Palmer who made the really scary part (financing), easy to understand. Thanks to all the wonderful people who made it possible for me to get my baby, my Ford Fusion! I will definitely recommend Koons Sterling Ford to everyone I know! And Yannick, maybe I can too make my family a 'Ford' family!!!! Thanks again guys!  More

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Amazing experience Was very happy with the experience I had! Jason was very helpful with me when I was buying my car! Really recommend this dealership! Everyone is so fr Was very happy with the experience I had! Jason was very helpful with me when I was buying my car! Really recommend this dealership! Everyone is so friendly but especially Jason! More

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Just an absolute pleasure! Jason is not only an excellent saleperson but a friend as well! He doesnt waste anytime in getting you the EXACT deal you want and gets it done ASAP. Jason is not only an excellent saleperson but a friend as well! He doesnt waste anytime in getting you the EXACT deal you want and gets it done ASAP. He is a pleasure to work with and I will keep buying cars from him! After buying a car from him on a friday, I went to another dealer Sunday to get another car, and in less than 4 hours at the other dealer I was back with Jason getting another car! More

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2016 Fusion Titanium This was my first time buying a new car and it was a great experience. Jason Robles was very friendly and knowledgeable about the car. I would buy ano This was my first time buying a new car and it was a great experience. Jason Robles was very friendly and knowledgeable about the car. I would buy another car from Koons Sterling Ford. More

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