Michael Queen | Page 5

Good Afternoon, I tried the dealership for the first time since recently moving to AZ. I explained to the service advisor I would like to use some of my 22,000 jeep points for my service. I was told absolu since recently moving to AZ. I explained to the service advisor I would like to use some of my 22,000 jeep points for my service. I was told absolutely, After the service was completed I was asked for the credit card and I asked again about using my Jeep points. A different service advisor stated it is a customer program. I showed both advisors the website for my jeep card states to request the service manager or sales manager to assist with the points. The 2nd service advisor gave the 1st advisor a phone number to call. 20 minutes later they both came up and stated the points could not be used because they missed the call center by 2 minutes. I stated, take my information, (they had already run my credit card and then reversed the charges once) and get it resolved on Monday. The 2nd advisor with the beard stated they could not do it. I asked why not you can just give me another refund on Monday after you sort out the points issue. The 2nd advisor stated refunds are only given on the day of the service. The 2nd advisor was quick to let us know, if we didn't like it, we could leave our jeep and come back Monday. Not really an experience anyone should have to go through. Judd, I would like for you to look into this and figure out 1. why was this not addressed on Saturday, especially since it was made clear upfront the points were to be used. 2. Why does Service Advisor 2 (short guy with Beard and red shirt on Saturday) think it is ok to speak to customers in this manner. 3. Educate the employees. These points are a great retention tool to help drive business to your store. Why make the customer jump through hoops? More

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Michael provided great customer service answered all our questions and is very knowledgeable with any questions about our vehicle. questions and is very knowledgeable with any questions about our vehicle. More

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I had a great experience here! Mike Queen was very helpful and honest. He was perfectly on time for my appointment and let me know exactly what my car needed! Mike Queen was very helpful and honest. He was perfectly on time for my appointment and let me know exactly what my car needed! More

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Mike is always very helpful and efficient in service! I always make my appointments with him and I’m never let down. I always make my appointments with him and I’m never let down. More

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I highly recommend taking your car to get services done at Larry H Miller, Michael queen was my services specialist and he was able to answer all my questions I had about my car and very knowledgeable abou at Larry H Miller, Michael queen was my services specialist and he was able to answer all my questions I had about my car and very knowledgeable about products they have to offer. More

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Mike Queen is a great service writer! Very informative and honest! Will be coming back again! Very informative and honest! Will be coming back again! More

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Excellent communication. Great service, very professional. High recommended. Michael was very friendly, professional and helpful. Highly recommend! Great service, very professional. High recommended. Michael was very friendly, professional and helpful. Highly recommend! More

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Michael Queen is great in service! He helped with all my questions and provided great customer service! He helped with all my questions and provided great customer service! More

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Made an APPOINTMENT over three weeks ago to get my car looked at on Thursday the 21st of April 2022 at 0730; when I got there and explained what was going on the assistant service manager Michael McQueen looked at on Thursday the 21st of April 2022 at 0730; when I got there and explained what was going on the assistant service manager Michael McQueen started to dole out excuses of why my car may not even get looked at on this day, in fact he stated that they had over 150 autos in the service department at this time (overbooked). Of course I asked, what was the purpose of having an appointment if my car wasn’t going to looked at. He stated that it was for him to write up the complaints (that’s a new one). He further stated that if they had to do what he thought they might (worse case scenario) I wouldn’t get my car back until maybe Tuesday the next week; then he asked if I was ok with leaving the car until the next week, which I wasn’t. Oh, did I mention that I had an appointment to get the car checked out or diagnosed Thursday 4/22/22. Apparently this is a new twist on getting rid of Chrysler customers, maybe it was the fact that they overbook, and really don’t care about this thing called service. I am completely dissatisfied with this lack of service and am seeking out answers from the parent company Asbury Automotive Group, maybe they would be interested in getting to the bottom of this seemingly common occurrence at this dealership, until then I will seek out other sources for my warranty work. More

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I bought a $90 --3 pack oil change from them and got exactly one oil change for that and supplied my own synthetic oil. When I went to get my next oil change they said I didn't have the plan anymore be exactly one oil change for that and supplied my own synthetic oil. When I went to get my next oil change they said I didn't have the plan anymore because I had traded trucks and the package was vehicle specific. No apologies--just tough luck. Never again--I will go anywhere else. I guess they figure $90 for an oil change is about right More

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