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Michael Reichert
Michael Reichert at Russ Darrow Metro Chrysler Dodge Jeep RAM

Michael Reichert

Service Advisor

Russ Darrow Metro Chrysler Dodge Jeep RAM

10901 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.5
35 Reviews

Dealership Experience

3 yrs, 4 mos

Industry Experience

45 yrs, 7 mos

4.5

35 Reviews

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35 Reviews of Michael Reichert

January 29, 2026

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Employee Rating

It's so hard getting in touch with anyone at this dealership. Their communication is at an all time low, so low that it practically doesn't exist. They give you the run around all day long and tell l More

by STEELE_SOLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jermaine Heard, Kristian Heinrich, ROB JARECKI

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Feb 02, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Justin Hanna justin.hanna@russdarrow.com

January 03, 2026

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Employee Rating

Very helpful and they listened to what I wanted and made sure I was comfortable with my choice. More

by shayrockette38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shannon Pankratz

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Jan 03, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Chrysler Dodge Jeep RAM to be a positive one. Please don't hesitate to reach out if you need anything else. Justin Hanna justin.hanna@russdarrow.com

January 02, 2026

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Employee Rating

Best service guy there He is the very very very very best The best ever got my car back up and running More

by Javonjones3118
Recommend Dealer
Yes

Other Employees Tagged: Michael Reichert

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Jan 02, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Justin Hanna justin.hanna@russdarrow.com

December 09, 2025

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Employee Rating

Easy, quick and great staff Would highly recommend the dealership. Everything has been a great experience. More

by Troyjdorlack
Recommend Dealer
Yes

Other Employees Tagged: Michael Reichert

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Dec 09, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM, we look forward to having you as a valued customer for many years to come! Justin Hanna justin.hanna@russdarrow.com

October 31, 2025

Dealership Rating
Employee Rating

Mike was excellent- explained the process, exceeded my expectations and the job was completed with a high level of quality. Thanks Mike!! More

by David.dedrick
Recommend Dealer
Yes

Other Employees Tagged: Michael Reichert

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Oct 31, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Justin Hanna justin.hanna@russdarrow.com

October 14, 2025

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Employee Rating

I brought my truck in, I expressed that I needed an oil change and filter change because the car alerted me but I just got my oil and filter changed a couple months ago. It appeared too soon. So he and the More

by ROBERTWALKERA
Recommend Dealer
No

Other Employees Tagged: Michael Reichert

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Oct 18, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Robert, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned, and we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Justin Hanna justin.hanna@russdarrow.com

October 11, 2025

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Employee Rating

Mike was efficient, courteous & carefully listened to my concerns regarding my 2014 Patriot. He also followed through with timely phone calls. More

by MARILYNC68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristian Heinrich

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Oct 11, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. We look forward to having you as one of our valued customers for many more years to come! Justin Hanna justin.hanna@russdarrow.com

August 19, 2025

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Employee Rating

I felt important! Greeted by nice people and service was completely expeditiously! Only thing missing were snacks! But my complimentary oil change was way better than More

by Rena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Villmow

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Aug 19, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Justin Hanna justin.hanna@russdarrow.com

August 08, 2025

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Employee Rating

Overall, the service was great. I got more than I was expecting to get just from an admission test. More

by aliciaporter71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard, Kristian Heinrich , Megan Villmow

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Aug 08, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Justin Hanna justin.hanna@russdarrow.com

August 01, 2025

Dealership Rating
Employee Rating

I have been there numerous times With both of my vehicles. I’ve been Very pleased More

by RHAYES868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard, Kristian Heinrich , John Vansickle, Megan Villmow

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Aug 01, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Justin Hanna justin.hanna@russdarrow.com

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