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Michael Rollins
Michael Rollins at Priority Honda Roanoke
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Michael Rollins | Page 3

Service Lane Manager

Priority Honda Roanoke

3311 Peters Creek Road
Roanoke, VA 24019

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4.6
28 Reviews
4.6

28 Reviews

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28 Reviews of Michael Rollins

April 25, 2024

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Employee Rating

This is twice I get home and oil is dripping from the oil filter area mechanic needs to do a better job taking care of the customer More

by LGKOPTERDOCTER
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adam Garst, Taylor Stump, Jerome Mosser, Jennifer Tucker, Brian Brantley

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Apr 26, 2024

Priority Honda Roanoke responded

We're sorry to learn of the issue you've experienced regarding the oil leak in your vehicle. This is not the standard of service we aim to provide, and we appreciate you bringing this to our attention as it will be used to improve our customer experience moving forward. Should you have any further questions or concerns, please reach out to our management at a time that suits you best. Thank you.

April 19, 2024

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Employee Rating

Service was great as always. Everyone is friendly and informative. Pricing on parts are a bit ridiculous. $750 for a tail light that I was able to get the same light (OEM not aft More

by luvstbrenards
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Garst, Taylor Stump, Jerome Mosser, Jennifer Tucker, Brian Brantley

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Apr 21, 2024

Priority Honda Roanoke responded

Thanks for sharing about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

April 18, 2024

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Dealership and service personnel finished my service on the same day in which it was scheduled. More

by JLAWW
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Recommend Dealer
Yes
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Apr 18, 2024

Priority Honda Roanoke responded

We aim for efficiency and timeliness within all we do, so it's wonderful to know that our team was able to reflect this throughout your visit. Thank you for sharing your review, we look forward to serving you again in the future at Priority Honda Roanoke!

April 18, 2024

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Great communication, great service, this is my 2nd car from them and I recommend anyone here! More

by sierramoorman
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Garst, Taylor Stump, Jerome Mosser, Jennifer Tucker, Brian Brantley

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Apr 18, 2024

Priority Honda Roanoke responded

We're glad to know that our team was able to provide communicative service throughout your experience at Priority Honda Roanoke. Thank you for sharing your review and recommendation, we truly appreciate it! Safe travels in the new ride!

April 18, 2024

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I guess I can say it is the loyalty. I brought my car from a honda dealership and priority brought that dealership and still carried the warrant over. More

by RANDNSAUN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Garst, Taylor Stump, Jerome Mosser, Jennifer Tucker, Brian Brantley

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Apr 19, 2024

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

Apr 19, 2024

Priority Honda Roanoke responded

We appreciate you sharing your experience with us at Priority Honda Roanoke! Thank you for choosing us for your vehicle needs, we appreciate your continued support. See you next time, safe travels!

April 18, 2024

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Quick and efficient. I would recommend time and time again. In comparing with my past experience with a different dealership, I would recommend everytime. More

by jlmeidinger
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Garst, Taylor Stump, Jerome Mosser, Jennifer Tucker, Brian Brantley

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Apr 18, 2024

Priority Honda Roanoke responded

We appreciate you taking the time to share your review and highlighting our service at Priority Honda Roanoke! Our team aims to provide timely and efficient service always. Thank you for the recommendation - we hope to serve you again in the future!

April 18, 2024

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This was for a warranty issue. . 2 days to complete the service. Keeping my vehicle 2 full days. More

by act330
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adam Garst, Jerome Mosser, Jennifer Tucker, Brian Brantley

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Apr 19, 2024

Priority Honda Roanoke responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Neal Young NealYoung@lithia.com

Apr 22, 2024

Priority Honda Roanoke responded

We apologize for the extended wait time you experienced throughout your service visit. We aim for efficient service in a timely manner, so it's certainly disappointing to learn that we fell short in this instance. Should you wish to discuss your experience further, please reach out directly via the contact below. Thank you, Neal Young - Service Manager - 540-427-7565

April 18, 2024

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Great place to take your car for service. That are always very straightforward and honest More

by ENZMICHAEL
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Garst, Taylor Stump, Jerome Mosser, Jennifer Tucker, Brian Brantley

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Apr 19, 2024

Priority Honda Roanoke responded

Thank you for taking the time to share your great experience with our service department! We're looking forward to your next visit at Priority Honda Roanoke!

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