Michael Sensmeyer | Page 23

Excellent Service Manager Mike was very helpful while working through some challenging issues on my Ford Flex. He always made me feel welcome and encouraged me to follow up wi Mike was very helpful while working through some challenging issues on my Ford Flex. He always made me feel welcome and encouraged me to follow up with any concerns. It took a few trips for us to nail down the issue, but his support through the process allowed me the confidence to know it was going to get resolved. Mike was great. More

Helpful 0

Report | Print

Mike was very nice to me as costumer. I will recommended this Sunset Ford service to other costumer, Mike Sensmeyer was nice ,knowledge about my problem with the car. Good costumer se I will recommended this Sunset Ford service to other costumer, Mike Sensmeyer was nice ,knowledge about my problem with the car. Good costumer service, give 5 stars to him. Thank You Mike Sensmeyer, Costumer. More

Helpful 0

Report | Print

Expected better Customer Service My experience started out as average. I was expecting an impersonal interaction from someone trying to sell me more than what I wanted, and that's wha My experience started out as average. I was expecting an impersonal interaction from someone trying to sell me more than what I wanted, and that's what I got. I was in a bit of a predicament and needed something inexpensive that I hope will last 2-3 years. My budget was around 5-6k so I wasn't expecting to get the most attention. Again that's exactly what happened. I decided on an '05 SUV with 147000 miles on it. I figured they wouldn't provide any kind of warranty and they didn't. I asked for a 30 day and they declined. So 20 days later I'm driving around town with the family and the car dies-not once but twice. I was able to restart it each time and make it home but figured I should get it looked at. I called Sunset first explaining the situation in the hope that they would at least check it out no charge but I would pay any work since I decided to buy it "As Is". But after dropping 6 Grand on it they wouldn't even comp the diagnostic test. I took it in anyway because the problem wasn't going to just go away. Was told it would probably be ready that day. It was not and didn't even get a call. I had to call them at the end of the day as their mechanics were leaving around 430 and they said they hadn't even looked at it and they would the next day. Well surprise, surprise they didn't do it the next day either and again I had to be the one to call them for an update. Same story day 3 but at that point they said someone was on it after I told them not to touch it and I'd take it somewhere else. At this point they can't find the problem so for all I know I just invested thousands into this car with a major problem, can't get Suntrip to pay for a $100 diagnostics that should have been run before selling it and can't get a straight answer on a timetable. Obviously there are risks with buying anything as is, which I accept, but if you're a company that claims to have great service, these are the scenarios that prove or disprove that claim. Anyone is going to have great guest services when both parties get what they want but Sunset has proven to be undeserving of any such claim. If you're looking for good service during and after the sale I can't recommend Sunset. They'll only offer to help if it's included in the contract and they don't stand by all of their vehicles. Good job Sunset on saving $100. More

Helpful 0

Report | Print

Buying in the rain. Realizing most people do not shop for cars in the rain, we expected great service, and Don Calvin delivered. Cars were pulled under cover for dry acce Realizing most people do not shop for cars in the rain, we expected great service, and Don Calvin delivered. Cars were pulled under cover for dry access, and he insured we had plent of time to consider our options with no pressure. Jason in finance stayed beyond hours, taking the time to answer all of our questions and sent us away with very organized paperwork for title and taxes. More

Helpful 0

Report | Print

Dedicated to assisting the buyer Cory was a good no pressure saleman that exibited patience in my back and forth between looking at trucks. When i asked a question he was on top of ge Cory was a good no pressure saleman that exibited patience in my back and forth between looking at trucks. When i asked a question he was on top of getting the answer. Justin in the finance was great in making the financing happen and i get my truck. Mike in the service dept was great in getting the process with an issue on my new truck on the path to being repaired. Overall I'm happy so far with the sunset dealership for their process being painless in getting my new truck. More

Helpful 0

Report | Print

Warranty work with part being ordered. Mike was terrific in keeping me in the loop while ordering parts and the time frame I was to expect. Did several followup phone calls. I totally tru Mike was terrific in keeping me in the loop while ordering parts and the time frame I was to expect. Did several followup phone calls. I totally trust his information. More

Helpful 0

Report | Print