Michael Severino | Page 5

Everyone was attentive to our needs and worked with us on our options. They did fail the car as promised l our options. They did fail the car as promised l More

by LILDEVL4 Verified Customer Verified Customer

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The whole staff was patient and treated us fantastic. The salesman was amazing very attentive to my needs. The salesman was amazing very attentive to my needs. More

by mtmartinez19 Verified Customer Verified Customer

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Accommodating and friendly. Everyone we came into contact was very kind and courteous. They explained the whole process clearly. Everyone we came into contact was very kind and courteous. They explained the whole process clearly. More

by shanleyab Verified Customer Verified Customer

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Excelente atención principalmente el Sr Robert Pérez Atención excelente se adaptaron a mis necesidades y cumplieron mis expectativas gracias Atención excelente se adaptaron a mis necesidades y cumplieron mis expectativas gracias More

by CARLOS.SISO5 Verified Customer Verified Customer

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Very professional All staff members were pleasant and accommodating with great knowledge and assistance. I would recommend this location to others accommodating with great knowledge and assistance. I would recommend this location to others More

by CAPT.JOHN1955 Verified Customer Verified Customer

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From my experience not an honest, transparent not pleasant individual. Dint take the keys until all documents/deals are finalized. We were directly told that the only way to get a lower interest rate pleasant individual. Dint take the keys until all documents/deals are finalized. We were directly told that the only way to get a lower interest rate was by purchasing GAP insurance. That felt misleading and manipulative. Financing terms should be transparent, and customers shouldn’t feel pressured into buying add-ons just to secure a better rate. Additionally, part of our agreement was that the first payment would be due two months out. That was clearly not communicated properly in the final paperwork, which added even more frustration and disappointment. What made the situation worse was the tactic of putting a bow on the car and encouraging us to transfer all of our personal belongings into the new vehicle before the deal was fully finalized. That creates emotional pressure and makes it harder for customers to walk away if they’re uncomfortable with the financing terms. This experience felt less about helping us and more about selling high-profit add-ons. On top of it all she lied ti the sales person and stated she brought up the giving up the agreement of the 1st payment due two months out when her and I never discussed it since I made it very clear to the sales person that was non negotiable term. Honestly, I would suggest to not bring your business to this particular location all because of this team member. More

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Okay Excellent very good ? ? customer service Treat me like a family Very good explain ? customer service Treat me like a family Very good explain More

by nineball5728 Verified Customer Verified Customer

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This is our preferred dealership for the past 10 years where we have purchased 5 different vehicles. Great service where we have purchased 5 different vehicles. Great service More

by LYNN IGLESIAS Verified Customer Verified Customer

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Excellent service and explanations; I will always look for this store when I need something. for this store when I need something. More

by giovannaccvargas Verified Customer Verified Customer

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First they got me in the same day I called. They had the SUV that I was looking for and they also had a wide variety in different colors. Andy Urdaneta was the sales person that took care of me They had the SUV that I was looking for and they also had a wide variety in different colors. Andy Urdaneta was the sales person that took care of me. He made me feel comfortable, he didn't try to force anything and listened to what I wanted. I give this dealership and it's workers 1000%. More

by rcjohnsonci Verified Customer Verified Customer

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