Michael Shearer | Page 5

We saw a truck we were interested in, and found your dealership very nice and easy to deal with. Everyone was was very helpful and patient with while we made this decision to buy the truck. We would rec dealership very nice and easy to deal with. Everyone was was very helpful and patient with while we made this decision to buy the truck. We would recommend your dealership to any of our friends. Robert and Deborah Enders More

by SMFOLKART Verified Customer Verified Customer

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Great buying experience ! No pressure. Just honest and sincere salespeople. Especially mike shearer. He listened and made suggestions all of which made sense and frankly made t No pressure. Just honest and sincere salespeople. Especially mike shearer. He listened and made suggestions all of which made sense and frankly made the buying experance a memorable one. I would recommend mike s. He is the best !!! More

by rpderoba Verified Customer Verified Customer

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All good people Everyone was knowledgeable and helpful in understanding what vehicle I was looking to buy. Great deal. I am very pleased with my Buick Enclave Premi Everyone was knowledgeable and helpful in understanding what vehicle I was looking to buy. Great deal. I am very pleased with my Buick Enclave Premium. More

by settieb Verified Customer Verified Customer

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Totally turned off by this dealer's terrible customer service. Less than a month after purchasing a used car from them, it broke down 400 miles from home. Because it is a Buick I just assumed their state service. Less than a month after purchasing a used car from them, it broke down 400 miles from home. Because it is a Buick I just assumed their statement that they totally went over the car before putting it up for sale, was accurate. Shame on me! The part that failed causing the breakdown was specifically referenced in a National Highway Traffic and Safety Administration service bulletin back in April of 2015. Having the Car Fax history of the car I have proof that the car was both in this dealer and another Buick dealer 8 times between April 2015 and the date I purchased it. The service bulletin states that the car's owner should have been made aware of this bulletin. Why was this issue not taken care of in any one of those 8 dealership visits. Obviously both of these dealers choose to ignore it and cause me to suffer the consequences. Not the way to build good customer relations! More

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Overall a very satisfactory, no pressure experience. Each sales staff I dealt with was very knowledgeable of the vehicle I purchased. Each person conducted themselves in a professional and courteous mann Each sales staff I dealt with was very knowledgeable of the vehicle I purchased. Each person conducted themselves in a professional and courteous manner. All my questions were answered, and I didn’t feel pressured at any time. A very good experience. More

by lamardenlinger Verified Customer Verified Customer

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Genuine people !! Truly enjoyed my experience with Mike. I put him on the spot the day before when I need an answer right away. Almost expected a little bit of run aro Truly enjoyed my experience with Mike. I put him on the spot the day before when I need an answer right away. Almost expected a little bit of run around the next day when I came in but, I was very happy when there was no pressure and everything was as agreed. What a pleasant experience to deal with upfront and straightforward. Very positive. Will definitely come again to the dealership More

by gregton Verified Customer Verified Customer

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Customer Service My experience with this dealership was one that would leave me not recommending it to anyone, the general manager lacks in customer service both to hi My experience with this dealership was one that would leave me not recommending it to anyone, the general manager lacks in customer service both to his own employees and the customers that walk through the door. He speaks down to employees and he treats them as though they are less than he is and of no value to the company! As for customers he speaks to them with little respect and value even though they are the reason the buisness is able to run and not to mention he is suppose to be in the customer service buisness! I believe car dealerships are suppose to be customer service based and the customer service you receive from the person who is suppose to run the company as such is by no means acceptable. The sales people and other employees there are kind, helpful, and very informative when it comes to knowing about the vehicles, and they are eager to answer any questions or concerns brought to them. I would not buy from this dealership nor sell to this dealership and certainly not reccomend it to anyone else as long as its ran the way it is. More

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Awsome experience I had a awsome experience with everything from trading in to finding another vehicle at a great price with friendly people to help guide me and recomm I had a awsome experience with everything from trading in to finding another vehicle at a great price with friendly people to help guide me and recommendations and having a great person like Jill to help me More

by 02mustangguy Verified Customer Verified Customer

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Very appreciative for the repairs completed on my Acadia I am very thankful for the quick repairs and the loaner car that was made available to me for use while my 2012 Gmc Acadia was being repaired! Not to I am very thankful for the quick repairs and the loaner car that was made available to me for use while my 2012 Gmc Acadia was being repaired! Not to pleased with being sold a vehicle with a bad torque converter! More

by dennikoszyk Verified Customer Verified Customer

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Friendly and fast I was able to get my new car the same day I met with Mike. Very helpful and friendly as well as a good deal. I was able to get my new car the same day I met with Mike. Very helpful and friendly as well as a good deal. More

by dcaton Verified Customer Verified Customer

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