Michael Sherota | Page 12

Great rep. I'll request him for every visit. Very nice. My only complaint is the mechanics. why would you drive someones car without any plastic seat covers or paper on the floor? And leave oil all over My only complaint is the mechanics. why would you drive someones car without any plastic seat covers or paper on the floor? And leave oil all over the arm rest. Would you let a greasy person do that to your car? Prob not!! Thats the reason why I left the other shop I got tired of cleaning up grease off my car and inside my car. More

by 2bluestars Verified Customer Verified Customer

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Was there for over two hours for my service appointment. Was advised it would be 1.5 hours if I opted not to get the car wash. Had to ask for help to get my car back so I wouldn't be late to pick up my so Was advised it would be 1.5 hours if I opted not to get the car wash. Had to ask for help to get my car back so I wouldn't be late to pick up my son. Tires weren't checked and low pressure light was still on when I got my car back. More

by kylastarks Verified Customer Verified Customer

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It would definitely be because of your employee Michael He always goes above & beyond to help us 100% A++ on customer service in every way shape and form He always goes above & beyond to help us 100% A++ on customer service in every way shape and form More

by carlsonjessica501 Verified Customer Verified Customer

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I purchased a new 2021 Silverado from grieco and I absolutely love it. Chevon was there to help me every step of the way. Very happy with my outcome. Thank you chevon absolutely love it. Chevon was there to help me every step of the way. Very happy with my outcome. Thank you chevon More

by Kateleann Verified Customer Verified Customer

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Customer service was helpful. I was able to get an appointment the next day comparing to other places that took about three days to look at the car. appointment the next day comparing to other places that took about three days to look at the car. More

by Sanon Verified Customer Verified Customer

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Was a great experience. Mike was my service advisor, he was very nice and to the point. I got an oil change and they fixed a rubber piece that was hanging from my bumper without me asking 😁. was very nice and to the point. I got an oil change and they fixed a rubber piece that was hanging from my bumper without me asking 😁. More

by SWADE0425 Verified Customer Verified Customer

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A longer wait than normal because of how busy they were. Mike is always professional and attentive. I wish they still had the old coffee machine. Mike is always professional and attentive. I wish they still had the old coffee machine. More

by Carl Verified Customer Verified Customer

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TERRIBLE SERVICE! Purchased a vehicle from them in May. They were supposed to send documents to DMV and they didn't. I can't drive my car, because it has not been registered after 2 months! And NO ONE in t They were supposed to send documents to DMV and they didn't. I can't drive my car, because it has not been registered after 2 months! And NO ONE in the office answers the phone. They hang up, transfer my calls to other dealerships, they are avoiding my calls. Have been calling now for 8 business days! This business is a fraud! More

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I purchased my vehicle here and purchased a maintenance package through Zurich at the time of my vehicle purchase. The Zurich maintenance package is well worth the price. Unfortunately, you have to have th package through Zurich at the time of my vehicle purchase. The Zurich maintenance package is well worth the price. Unfortunately, you have to have the maintenance done at this dealer, not warranty but maintenance like oil changes and such. They have a huge service garage/body shop but either it’s primarily a body shop or the service department is Severely under staffed. It will take at least 3 hours for an oil change. I recently purchased dash cams for my vehicle through the GM app and they clearly have not installed them before. For the dash cams warranty to be effective it has to be installed at the dealer. This took 10 hours to complete and the cameras were not positioned correctly. On top of that, they did not give me the owners manual which included the wifi password for the cameras. I called the service advisor multiple times for 4 days after installation and never received a call back. Thankfully because of my research on the cameras, I was able to contact the manufacturer and get the password. I definitely recommend buying your vehicle here but you may want to buy a service package through a third party. I have not needed to use my warranty or extended warranty that I purchased, but those items are supposedly able to be done at any GM/Chevy dealership. More

by kileygenes Verified Customer Verified Customer

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I dropped off my car the service coordinator Johnathan Cardoza was rude to me never explained what was wrong with the car that it would take a day or so for them to diagnose it so I asked for a loaner he Cardoza was rude to me never explained what was wrong with the car that it would take a day or so for them to diagnose it so I asked for a loaner he became rude with me and I told him that he was rude and hung up he called me back and told me to come pick up my car cause he wasn’t going to fix it worse customer service ever and this is the second time I’ve had a bad experience here. I will not return or recommend this dealership to anyone More

by MRS.BLAKELY30 Verified Customer Verified Customer

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