Michael Smith
Michael Smith at Gilchrist Chevrolet Buick GMC Dealership Tacoma
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Michael Smith | Page 27

Service Consultant

Gilchrist Chevrolet Buick GMC Dealership Tacoma

6014 S Tacoma Way
Tacoma, WA 98409

Contact Me
4.6
274 Reviews

I have been in the automotive industry since 1974. Love family, hunting and outdoors.

Dealership Experience

38 yrs

Industry Experience

50 yrs

Languages Spoken

English English

4.6

274 Reviews

Write a Review

274 Reviews of Michael Smith

November 22, 2019

Dealership Rating

Service apt What kind of dealership doesn’t offer loaner vehicles to your customers getting service done? You are the only dealership I have ever seen that makes More

by Customer
Recommend Dealer
No

Other Employees Tagged: Ryan Tramm, Dave Christensen, Chuck White , Bob Cornett, Robin Dahl, Kristy Graham, Devon Welsh

Dec 11, 2019

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We are sorry to hear that you are not pleased with our policy regarding rental vehicles. Unfortunately, when we offered complimentary loaner vehicles, the program was often being abused and we had to change our policy. We offer a complimentary shuttle and some repairs that are happening when the vehicle is under warranty allow for Courtesy Transportation Vehicle (loaner) which is paid for by General Motors. Otherwise, we have taken the liberty to also offer rental vehicles for our customers that are needing transportation if needed. Our Policy can be found on our website https://www.gilchristauto.com/lifetime-advantage-program near the bottom. If you would like to further discuss you are welcome to email our Service Manager Ryan at ryan@gilchristauto.com for any further questions or concerns. We hope to see you back for future vehicle maintenance ans service needs.

November 18, 2019

Dealership Rating
Employee Rating

Service The service department did a great job. The employee that repaired the headliner did a great job. The employees in service always treat me like family More

by TREX0013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dave Christensen , Devon Welsh

Nov 25, 2019

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing about your recent visit and for giving us a nice review! As a 4th generation, family run dealership, we do our best to ensure that all of our customers are treated like family! Thank you for being apart of our Gilchrist Auto Family and we look forward to seeing you for future vehicle needs.

November 12, 2019

Dealership Rating
Employee Rating

Great Service I take my vehicles here for all my services great staff and great customer service I recommend anyone who is looking for a great place that makes you More

by amarshall4373
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Tramm, Dave Christensen, Chuck White , Bob Cornett, Robin Dahl, Kristy Graham, Devon Welsh

Nov 25, 2019

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to rate us as well as write such a nice review. We are happy to hear that you enjoyed your recent visit with us here at Gilchrist! We look forward to seeing you around in the near future and THANK YOU for being a Loyal Gilchrist Auto Family Member!

November 12, 2019

Dealership Rating
Employee Rating

Very Good experience nice and Friendly staff wait was not to long price was not to bad. Service area was clean with a T.V. More

by kbellsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 25, 2019

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to let us know about your recent visit and letting other know about what we have to offer. We do our best to offer exceptional service in a timely manner, as well as keep you comfortable while you wait. Thank you for being a Gilchrist Auto Family Member and we will see you for your continued vehicle maintenance needs!

November 05, 2019

Dealership Rating
Employee Rating

Service Quick service and finished at the time promised. Tech Advisor very friendly and knowledgeable. Cashiers as well very friendly and approachable. Wil More

by LEO_MELENDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 25, 2019

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you Leo for taking the time to write a review for us. We are pleased to hear that you were pleased with your last visit and that we are a dealership that you would recommend. Thank you for being a Gilchrist Auto Family Member!

October 22, 2019

Dealership Rating
Employee Rating

Great Showed up for my appointment, they promptly processed my vehicle for its oil change and tire rotation. I may have sat in the waiting room for seems li More

by latinmix18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Tramm, Dave Christensen, Chuck White , Bob Cornett, Robin Dahl, Kristy Graham, Devon Welsh

Oct 22, 2019

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to write us a review and for being a Gilchrist Auto Family Member. We are happy to hear that you are pleased with your recent service and look forward to seeing you back in the future for further maintenance needs.

October 09, 2019

Dealership Rating
Employee Rating

Quick excellent service and free car wash coupon Always Good service very pleasant experience free oil changes for life and love the free car wash coupon Ryan and Mike very knowledgeable and helpful More

by Dentonlee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Tramm, Shade Clark

Oct 21, 2019

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for taking the time to post about your recent experience. We are very pleased to hear that you had a five star experience and that you are taking advantage of the Lifetime oil changes we offer! Thank you for being a loyal Gilchrist Auto Family Member. Drive safe!

October 05, 2019

Dealership Rating
Employee Rating

Excellent communication & customer service Mike Smith in service is knowledgeable and efficient. Thanks for getting both my Chevrolets fixed up promptly for winter. ❄️ I’ll bring them back More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 07, 2019

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you Linda for taking the time to write us this nice review! We are very happy to hear that you had a pleasant experience with us and that you are a proud member of our Gilchrist Auto Family! Drive safe and we will see you when your vehicle needs it next maintenance.

October 03, 2019

Dealership Rating
Employee Rating

Consistent great car service and nice folks We bought a new Buick here 5 yrs ago and have been pleased with the service team at this location. Always great service (I always seem to get Michael More

by Happy Buick Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 03, 2019

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for being a loyal Gilchrist Auto Family Member! We are very happy to have you coming back in for service and are pleased to hear that you enjoy our Service Department! If there is anything that we can ever do, please feel free to reach out!

September 27, 2019

Dealership Rating

Quick, easy, friendly staff. Needed to get service for a safety recall. Dealership got me in same-day and completed the work quickly and the staff was both professional and friend More

by ASatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 03, 2019

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Glad to hear that you enjoyed your recent experience with us and that we were able to complete your recall in such a timely manner! If there is ever anything we can do for you, please do not hesitate to give us a call! Drive Safe!

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