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Michael Thorn
Michael Thorn at Performance Buick GMC

Michael Thorn | Page 9

Service Manager

Performance Buick GMC

1247 NJ-10
Cedar Knolls, NJ 07927

Contact Me
4.8
349 Reviews

Dealership Experience

5 yrs, 1 mo

Industry Experience

10 yrs, 6 mos

Languages Spoken

English English

4.8

349 Reviews

Write a Review

349 Reviews of Michael Thorn

July 21, 2025

Dealership Rating
Employee Rating

the guys did what they could for me - this 6. 2L recall is No Good More

by dvoight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips

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Jul 22, 2025

Performance Buick GMC responded

Thank you for taking the time to write us a great review. We are sorry to hear that the recall is no good but happy to hear that our service team was able to help you and do what they could. Please drive safely and come back to see us again in the future!

July 17, 2025

Dealership Rating
Employee Rating

The worst dealership I have ever taken my car to. The diagnosis was terrible and misleading. More

by INDIAN_CREATIONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jhon

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July 16, 2025

Dealership Rating
Employee Rating

Easy setup for maintenance with app, quick and painless. Nice waiting room with access to free WiFi. More

by DEREKGORAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 16, 2025

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

July 14, 2025

Dealership Rating
Employee Rating

Service rep very knowledgeable, attentive and customer friendly. Dealership exceeded my expectations as usual. Always a pleasant experience More

by JC29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson

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Jul 14, 2025

Performance Buick GMC responded

It is our pleasure to hear about your positive experiences with our team. Thank you for the great review and for being a part of the Performance family. We appreciate your loyalty and look forward to seeing you again in the future!

July 10, 2025

Dealership Rating
Employee Rating

Norman Hoyt and his team went above and beyond. He was super responsive and kept me in the loop every step of the way. More

by Mayzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Norman Hoyt

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Jul 10, 2025

Performance Buick GMC responded

Thank you so much for the great review. It is our pleasure to hear about your positive experience with Norman and the rest of our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

July 03, 2025

Dealership Rating
Employee Rating

John in Cedar Knolls was so attentive to me as a person- not just fixing my car. His level of customer service made me feel like a very valued customer. He listened to my concerns and went out of his way to More

by Lindarobayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Barker in Service. 5 Stars

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Jul 04, 2025

Performance Buick GMC responded

Thank you for taking the time to let us know that we are doing a good job. We work hard to give our customers a positive experience and we're elated that you recognized John’s helpfulness and commitment to excellence. We wish you many safe journeys!

June 23, 2025

Dealership Rating
Employee Rating

Great to deal with a service dept that take care of your needs . fast and friendly service. Will go back again. More

by fjadeszko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Gauthier, Dwight Phillips, Jacob Stevenson

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Jun 24, 2025

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again in the future. Until then, drive safely!

June 18, 2025

Dealership Rating
Employee Rating

Very satisfied with the service they provided me and excellent attention from Norman in the maintenance of my car. More

by luisflores0411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 18, 2025

Performance Buick GMC responded

Thank you, Luis, for the great review. It is our pleasure to hear about your positive experience with Norman and the rest of our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

May 23, 2025

Dealership Rating
Employee Rating

Mike Thorn and Norman Hoyt are at the top of their game when it comes to customer service. Their dedication to the customer and the brand are definitely an asset to Performance GMC Keep up the good work More

by EXUXG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 23, 2025

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with Mike, Norman and our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

April 19, 2025

Dealership Rating
Employee Rating

Excellent service, rep is thoughtful. He listens, gave me direct and clear information Happy I went to them More

by ggjazz1216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 19, 2025

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

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