Michael Troedel | Page 6

Michael Troedel provided outstanding customer service from start to finish. I first contacted Michael two weeks prior to my visit after purchasing my Ghibli from a private seller in Fort Lauderdale (I a from start to finish. I first contacted Michael two weeks prior to my visit after purchasing my Ghibli from a private seller in Fort Lauderdale (I am from Michigan). I am a retired Police Sergeant and US Army Command Sergeant Major. Having that background, I was seeking someone who shared my "attention to detail" and work ethic as this was my first Maserati (my dream car that I had planned to buy once I retired from two long awarding careers, the US Army and Troy Police) and wanted to make sure my new car received the best care and safety inspection for the 1,400 mile drive back to Detroit. Michael and I spoke several times before I arrived in Fort Lauderdale and while at the dealership, enjoyed several discussions about the service being provided. I felt like I was visiting family with the trust and care he and the entire staff displayed during my visit. In addition to the great service and professionalism that Michael showed, my Technician/Shop Foreman (Brian), also displayed care and a high level of competence that exceeded my expectations, which is what I had hoped for as I planned this visit. I had the utmost trust and confidence in all the work he performed, and I'm happy to report that my 19.5-hour (1400-mile trip) back to Michigan was successful and without any mechanical issues!! I am so happy and would highly recommend both this dealership, the amazing service staff (Michael and Brad), and the amazing Technician/Foreman (Brian) to work on your vehicle with total confidence!! I also appreciate the follow-up call from Haylie (customer service) on my way home. I enjoyed sharing with her that I had driven approximately 800 miles at that point and all was going well. Very nice lady, very sincere and caring! Great Job, Crew! Keep up the amazing work, I am a Maserati customer for life, and thanks for your support and care of our Police/Military, it's appreciated more than you know! Be Safe, Joseph Haddad (US Army Command Sergeant Major and Retired Troy Police Sergeant). More

by redhawkvideo1986 Verified Customer Verified Customer

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Michael is always a pleasure to work with. He even had someone come do the car exchange for me so I didn't have to drive back to FLL. He even had someone come do the car exchange for me so I didn't have to drive back to FLL. More

by jmiller69 Verified Customer Verified Customer

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Awesome service! Thank you Tanisha for reminding me that it was time for car maintenance! Thank you Michael for your awesome customer service and care for my car! Thank you Tanisha for reminding me that it was time for car maintenance! Thank you Michael for your awesome customer service and care for my car! More

by JOHNSONKIML Verified Customer Verified Customer

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I am thankful for the exceptional service that I received from staff and especially Michael ! Thank you Michael! from staff and especially Michael ! Thank you Michael! More

by JOHNSONKIML Verified Customer Verified Customer

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I was kept in the loop regarding everything that was happening. No problems and constant communication. happening. No problems and constant communication. More

by schiffrinlaw Verified Customer Verified Customer

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We were very pleased with Michael’s response and customer service. He would be very professional and on top of it. service. He would be very professional and on top of it. More

by RANITARUNNER Verified Customer Verified Customer

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I am extremely grateful and satisfied with my dealer and my rep Michael, he’s with no debt an asset in this dealer. my rep Michael, he’s with no debt an asset in this dealer. More

by greisys28 Verified Customer Verified Customer

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Ferrari Maserati did a great job especially Michael. He does a great job and deserves a raise He does a great job and deserves a raise More

by THOMASGRANT0 Verified Customer Verified Customer

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great service and attention to detail in service, will recommend , michael did a great job recommend , michael did a great job More

by ANDRESGRANADOS10 Verified Customer Verified Customer

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Courteous and professional and got my service done with no surprises. Michael is good at what he does and treats his clients professionally! no surprises. Michael is good at what he does and treats his clients professionally! More

by DVGVICTORIA Verified Customer Verified Customer

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