Michael Tufano | Page 11

Service personnel were professional and courteous, and the work was performed in a timely manner, service waiting area in clean and bright and comfortable to personnel were professional and courteous, and the work was performed in a timely manner, service waiting area in clean and bright and comfortable to sit in. More

by gib4god Verified Customer Verified Customer

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Yes, but. Invoice No.421893. YBK #8 The brakes are marginal. - J#10. The brakes are good.. confusing about something so important. J#1 04FOZMB2 Job#1 w Invoice No.421893. YBK #8 The brakes are marginal. - J#10. The brakes are good.. confusing about something so important. J#1 04FOZMB2 Job#1 wheel Weights 2 tires. Tire Tax 2 Tires $4.50. 2 Tire Disposal $5.00. Tire Tax 2 Tires , added on to the , snow tire installation$46.95. Total $58.45 I question the tire disposal charge, and the tire tax charge. There was no such disposal of my tires. A $7.00 charge difference. More

by NMENGEL01 Verified Customer Verified Customer

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Had excellent service. I was extremely satisfied with the service and the way I was treated while I waited.,I dealt with john but Michael always makes sure I am ok. They are I was extremely satisfied with the service and the way I was treated while I waited.,I dealt with john but Michael always makes sure I am ok. They are friendly and warm. More

by fdh765 Verified Customer Verified Customer

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Ford f150 Good service and friendly customer service. Worked hard and trying to get my truck back on road even though he was not their fault and vehicle was not Good service and friendly customer service. Worked hard and trying to get my truck back on road even though he was not their fault and vehicle was not purchased at the dealership. More

by turkey2221 Verified Customer Verified Customer

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First visit great. Second visit not so good. I went to get my first service after buying my Escape on Saturday 10/26/19. I wanted to wait for my car but next time I think I will just leave it. I I went to get my first service after buying my Escape on Saturday 10/26/19. I wanted to wait for my car but next time I think I will just leave it. I thought that the wait was a little too long. I waited about 2 hours for an inspection, oil change and tire rotation. I'm not sure if that's how long I should have waited but when I said I would wait I should have been given an estimate of the wait time and I would have been able to make a more informed decision. Overall the staff was cordial and nice and the service was very good. I did not get a print out of my service because the printer was not working. I was told I would get it in the mail but I am still waiting. I do want to elaborate on a second visit that I made to the service department a week later on Saturday 11/2/19. I went because a light for my tires was on in the car and since I was not sure what to do and I was on my way to the airport I decided to stop in and ask about the light and make sure I should still take the drive into Philadelphia with this light on. I walked in and I stood at the service desk for 20 minutes before Mike a man who looked like he was in the service area by himself and very busy asked me if I was being helped. I said no and that I had a light on in my car and he said he would be with me in a few. I waited another 20 minutes before he was able to come over to ask me about my light in the car. He said he was going to hook the car up to a machine to see what was wrong but then decided to look at the light i was referring to first. He said that it was a 5 minute fix because I just needed air in my tires. He then said he would be with me in another couple of minutes and when he was able he put air in my tires and he apologized for the wait and I was on my way. I waited for close to an hour for something that took 5 minutes. I was not upset so much about the wait because I know i did not have an appointment but the fact that I wasn't even acknowledged when I got there and that Mike was so busy because he was left by himself at the Service area on a Saturday was not an ideal situation. He did the best he could and I don't blame him but maybe you could not leave someone alone at the service desk on a busy Saturday. My poor review has nothing to do with Mike. He was great. More

by chole101964 Verified Customer Verified Customer

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Observation The whole team seem to be more knowledgeable, customer focused and attention to detailed in how they express their findings of what's wrong with the c The whole team seem to be more knowledgeable, customer focused and attention to detailed in how they express their findings of what's wrong with the car. More

by GJONES217 Verified Customer Verified Customer

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Excellent service in all respects Mike was very competent and professional. He knew what was required, and he efficiently and promptly addressed the problem and had the mechanics solv Mike was very competent and professional. He knew what was required, and he efficiently and promptly addressed the problem and had the mechanics solve it. More

by GEORGELISMD Verified Customer Verified Customer

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Excellent They got my car in and out. The service was great and the service department communicated very well. I would definitely recommend going to chapman to They got my car in and out. The service was great and the service department communicated very well. I would definitely recommend going to chapman to get your car worked on. More

by tyreeford87 Verified Customer Verified Customer

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Maintenance service This was my first maintenance service for my new car. Michael and the rest of the crew at Chapman Ford were very courteous and professional . The ser This was my first maintenance service for my new car. Michael and the rest of the crew at Chapman Ford were very courteous and professional . The service was prompt and I was on my way in no time. I am very pleased with my experience. Thanks to the service staff who took care of me and my car. More

by joe.noguera Verified Customer Verified Customer

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Recall They provide the service I need for recall. But when it came to get my vehicle it was parked in the very back of the lot by Route 30. So till I found They provide the service I need for recall. But when it came to get my vehicle it was parked in the very back of the lot by Route 30. So till I found my vehicle I was soaked do to it raining out. More

by cheapson67 Verified Customer Verified Customer

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