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Michael Tufano
Michael Tufano | Page 12
Service Advisor
Chapman Ford Lancaster
1485 Manheim Pike
Lancaster, PA 17601
207 Reviews
Dealership Experience
8 yrs, 6 mos
Industry Experience
8 yrs, 6 mos
207 Reviews of Michael Tufano
October 17, 2019
Great experience Overall our experiences with Chapman have been extremely positive, whether as a first time Ford buyer or service and repairs, we have always been ext Overall our experiences with Chapman have been extremely positive, whether as a first time Ford buyer or service and repairs, we have always been extremely satisfied! More
by twiggy6758
Verified Customer
October 16, 2019
Satisfied Customer Service on my vehicle was prompt and the customer service was great. The new showroom and waiting area are very nice. A very satisfied customer. Service on my vehicle was prompt and the customer service was great. The new showroom and waiting area are very nice. A very satisfied customer. More
by DCM
Other Employees Tagged: No
October 16, 2019
Friendly, on time and professional Attention from the very moment I stepped in the service center!! Have been very impressed with the Sales and Service center since buying my Edge 3 ye Attention from the very moment I stepped in the service center!! Have been very impressed with the Sales and Service center since buying my Edge 3 years ago! More
by KEN.PHILLIPS
Other Employees Tagged: Scott Greiner
October 11, 2019
Problems keeping phone connected. They were on time, kept me updared, and 3 different mechanics brain storm to try and identify problem. Felt the problem is with the cell phone. They were on time, kept me updared, and 3 different mechanics brain storm to try and identify problem. Felt the problem is with the cell phone. More
by jjenkins1303
October 10, 2019
Break service The mechanics at ford are awesome, they always do a great job. I have no complaints. I also feel conferable bringing my Buick to get worked on. The mechanics at ford are awesome, they always do a great job. I have no complaints. I also feel conferable bringing my Buick to get worked on. More
by rgga12
October 10, 2019
Went very smooth! I scheduled my service appointment easily through online scheduling. Dropped off my car on the scheduled day, was offered a shuttle ride. Mike kept m I scheduled my service appointment easily through online scheduling. Dropped off my car on the scheduled day, was offered a shuttle ride. Mike kept me updated throughout the day with the status and even notified me that my inspection needed done which I hadn't noticed. Even with the additional work, they had it ready and on time as they said they would. Overall great experience! More
by staceymcdermott
October 04, 2019
Oil Change, Engine Check and also did a state inspection They did a great job, got the Truck in quickly, reminded me that my State inspection was coming due and handled that for me while the truck was at the They did a great job, got the Truck in quickly, reminded me that my State inspection was coming due and handled that for me while the truck was at their shop More
by Larry G
Other Employees Tagged: Jerry Deshong , Scott Greiner
October 04, 2019
oil change new tires They were understanding of my needs Pleasant, encouraging, positive know exactly what tires I needed did not waste my time Dropped off the car They were understanding of my needs Pleasant, encouraging, positive know exactly what tires I needed did not waste my time Dropped off the car They were attentive And I was on my way. My car was ready for pick up. When I arrived More
by gloriamyers1021
Other Employees Tagged: Rich
October 03, 2019
Great Service Mike was my service manager and this is the second or third time I have dealt with Mike. Mike is friendly and knowledgeable. I came in for an oil chan Mike was my service manager and this is the second or third time I have dealt with Mike. Mike is friendly and knowledgeable. I came in for an oil change and tire rotation and asked if I could wait for my vehicle. Mike said it would be about 45 minutes and he'd take care of it. 35 minutes later my truck was waiting for me outside. More
by alevic04
October 03, 2019
State inspection and emmissions Mike was amazing to work with! I moved to Lancaster about five years ago and will not take my car anywhere else. I highly recommend. Mike was amazing to work with! I moved to Lancaster about five years ago and will not take my car anywhere else. I highly recommend. More
by EG
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