Michael Tufano
Michael Tufano at Chapman Ford Lancaster

Michael Tufano | Page 15

Service Advisor

Chapman Ford Lancaster

1485 Manheim Pike
Lancaster, PA 17601

Contact Me
not yet
rated
207 Reviews

Dealership Experience

8 yrs, 5 mos

Industry Experience

8 yrs, 5 mos

not yet
rated

207 Reviews

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207 Reviews of Michael Tufano

August 16, 2019

Dealership Rating
Employee Rating

Great service Chapman is where I bought my truck. They have always been up front with me and fixed things the first time. I would not hesitate to have my Ford repai More

by pappy.gilliam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jon Webster, Jerry Deshong , Lino De La Rosa - Familia

Aug 19, 2019

Chapman Ford Lancaster responded

We really appreciate the time you have taken to leave this review. We also want to thank you for your business. Thank you for coming to Chapman Ford of Lancaster!

August 14, 2019

Dealership Rating
Employee Rating

Almost 5 stars I was pleased with the way I was promptly and courteously contacted about forgetting to leave my insurance info for inspection, and informing me of so More

by craigdiss60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 14, 2019

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

August 13, 2019

Dealership Rating
Employee Rating

efficient and professional performed necessary service in an efficient manner Allowed us to make our next appointment. Confident that the car is ready for 7500 more miles and More

by loismnase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott McCann

Aug 13, 2019

Chapman Ford Lancaster responded

We're thrilled to hear you enjoyed your experience with Tim here at Chapman Ford of Lancaster! Customer Service is a high priority for us and we love to hear when we are able to deliver.

August 08, 2019

Dealership Rating
Employee Rating

Disappointed I requested a detail and it was poorly done. GPS screen was full of finger prints, and the Interior seemed rushed. This is the 2nd time I’ve had the d More

by henriquez.omar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 08, 2019

Chapman Ford Lancaster responded

Thank you for taking the time to write this review. We take this information seriously, and use it to improve our customer experience. We are very sorry the detail was not done to your, (and our) expectations. The Service Manager is aware of your concerns and would like to opportunity to make it right. He would like to offer you a complimentary Full Detail. He will personally inspect your car when it is completed to insure it is to your satisfaction. As not to inconvenience you, we can pick your vehicle up and then deliver it to you. Please let us know when is convenient to you.

August 06, 2019

Dealership Rating
Employee Rating

Service visit Friendly staff always top notch and wanting any service visit to be pleasant Never had a bad experience despite any circumstances The staff bends More

by CINDYEIDAM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Aug 06, 2019

Chapman Ford Lancaster responded

Thank you very much for sharing your experience at Chapman. We certainly appreciate your patronage, and welcome you to the Chapman Family. Thank you for the recommendations, they do mean so much to our dealership!

August 04, 2019

Dealership Rating
Employee Rating

Over the top experience I walked in with an annoying rattle coming from one of my doors. They test drove it and fixed the problem with in an hour. Usually make an appointment More

by dmoore365
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 05, 2019

Chapman Ford Lancaster responded

Thank you very much for sharing your experience at Chapman. We certainly appreciate your patronage, and welcome you to the Chapman Family. Thank you for the recommendations, they do mean so much to our dealership!

August 02, 2019

Dealership Rating

Exceptional This was my first visit to the new venue. Upon entering I was greeted and immediately taken care of by a very friendly associate. The interior of the More

by Alisonp0915
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Deshong , Kyle Ackerman, Chris Evangelista, Scott McCann

Aug 05, 2019

Chapman Ford Lancaster responded

We are happy to hear you had such a great experience with us! Thank you for coming to Chapman Ford of Lancaster!

August 02, 2019

Dealership Rating
Employee Rating

patients is rewarding my inspection was interrupted when I was told I had an expired registration then I was allowed to go and get a new registration and continue when I r More

by sbtb65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 05, 2019

Chapman Ford Lancaster responded

Thank you very much for sharing your experience at Chapman Ford of Lancaster. We certainly appreciate your patronage, and welcome you to the Chapman Family. Thank you for the recommendations, they do mean so much to our dealership!

July 31, 2019

Dealership Rating

Service of 2018 Ford Fusion I arrived early for my appointment and was greeted very nicely..They took my car right away,and before I knew it they were done.Everyone was so nice a More

by Aweems
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 31, 2019

Chapman Ford Lancaster responded

Thank you very much for sharing your experience at Chapman Ford of Lancaster. We certainly appreciate your patronage, and welcome you to the Chapman Family. Thank you for the recommendations, they do mean so much to our dealership!

July 26, 2019

Dealership Rating
Employee Rating

Great Job Michael did a great job through out the process from the time I walked in until I picked up my car in the evening. Thanks More

by ruchie28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 26, 2019

Chapman Ford Lancaster responded

We really appreciate this review. Michael is an outstanding employee and never fails to satisfy his customers. Glad everything worked out well. We look forward to doing business with you again. Best of Luck!

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