Michael Tufano | Page 15
Service Advisor
Chapman Ford Lancaster
1485 Manheim Pike
Lancaster, PA 17601
Dealership Experience
8 yrs, 5 mos
Industry Experience
8 yrs, 5 mos
207 Reviews
Write a Review207 Reviews of Michael Tufano
August 16, 2019
Great service Chapman is where I bought my truck. They have always been up front with me and fixed things the first time. I would not hesitate to have my Ford repai Chapman is where I bought my truck. They have always been up front with me and fixed things the first time. I would not hesitate to have my Ford repaired at Chapman. More
Other Employees Tagged: Jon Webster, Jerry Deshong , Lino De La Rosa - Familia
August 14, 2019
Almost 5 stars I was pleased with the way I was promptly and courteously contacted about forgetting to leave my insurance info for inspection, and informing me of so I was pleased with the way I was promptly and courteously contacted about forgetting to leave my insurance info for inspection, and informing me of something else that needed attention. The work was done relatively quickly, and picking up the vehicle was no problem. My only concern was with the lack of signs to direct people who are unfamiliar with the new facility, as I think that would really help to put people at ease, and make it safer. More
August 13, 2019
efficient and professional performed necessary service in an efficient manner Allowed us to make our next appointment. Confident that the car is ready for 7500 more miles and performed necessary service in an efficient manner Allowed us to make our next appointment. Confident that the car is ready for 7500 more miles and a long vacation trip. More
Other Employees Tagged: Scott McCann
August 08, 2019
Disappointed I requested a detail and it was poorly done. GPS screen was full of finger prints, and the Interior seemed rushed. This is the 2nd time I’ve had the d I requested a detail and it was poorly done. GPS screen was full of finger prints, and the Interior seemed rushed. This is the 2nd time I’ve had the detail done and this time it was poorly done. The service manager gets 4 stars but the service gets 1 star More
August 06, 2019
Service visit Friendly staff always top notch and wanting any service visit to be pleasant Never had a bad experience despite any circumstances The staff bends Friendly staff always top notch and wanting any service visit to be pleasant Never had a bad experience despite any circumstances The staff bends over backwards to be helpful Thanks More
August 04, 2019
Over the top experience I walked in with an annoying rattle coming from one of my doors. They test drove it and fixed the problem with in an hour. Usually make an appointment I walked in with an annoying rattle coming from one of my doors. They test drove it and fixed the problem with in an hour. Usually make an appointment but they were very gracious about looking at it when I was in town. More
August 02, 2019
Exceptional This was my first visit to the new venue. Upon entering I was greeted and immediately taken care of by a very friendly associate. The interior of the This was my first visit to the new venue. Upon entering I was greeted and immediately taken care of by a very friendly associate. The interior of the building was immaculate. I am very pleased with the service both my F-150 and I received! More
Other Employees Tagged: Jerry Deshong , Kyle Ackerman, Chris Evangelista, Scott McCann
August 02, 2019
patients is rewarding my inspection was interrupted when I was told I had an expired registration then I was allowed to go and get a new registration and continue when I r my inspection was interrupted when I was told I had an expired registration then I was allowed to go and get a new registration and continue when I returned chapman personal was very patient with me and I greatly appreciated that More
July 31, 2019
Service of 2018 Ford Fusion I arrived early for my appointment and was greeted very nicely..They took my car right away,and before I knew it they were done.Everyone was so nice a I arrived early for my appointment and was greeted very nicely..They took my car right away,and before I knew it they were done.Everyone was so nice and very professional.I am planning on bringing my son in to purchase his first car in the very near future(1 week) and I am sure things will work out very nicely for my son.Chapman is #1 More
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