Michael Tufano | Page 14

The works package From scheduling my appointment to working with service adviser, I have always been satisfied. They have kept my van running smoothly for years and I w From scheduling my appointment to working with service adviser, I have always been satisfied. They have kept my van running smoothly for years and I wouldn’t have anyone else work on it. Thank you Chapman! More

by BILLWENDYRUF Verified Customer Verified Customer

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Timely The service people at the Chapman Ford dealership were very knowledgeable and helpful in helping me on the stand what was wrong with my vehicle they t The service people at the Chapman Ford dealership were very knowledgeable and helpful in helping me on the stand what was wrong with my vehicle they told me it would be done in 2 days and it was done in 2 days I was able to pick up my vehicle and be on my way again I do appreciate everything that they did More

by rrufrano79 Verified Customer Verified Customer

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Great service experience Service was fast and complete. Everyone was courteous and friendly.. work was done in less than an hour. Kept up to date throughout process. Car was Service was fast and complete. Everyone was courteous and friendly.. work was done in less than an hour. Kept up to date throughout process. Car was brought out door door when done, didn’t have to go looking for it More

by R.robinson321 Verified Customer Verified Customer

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No hassle service I had called in that day to get an oil change scheduled for my car. I drive about a hundred miles a day and never seem to have time to get this done o I had called in that day to get an oil change scheduled for my car. I drive about a hundred miles a day and never seem to have time to get this done on my own. (To be fair, it takes me forever cos I never know what I'm doing!) (also I haven't even looked at the underside of this car since I got it, I'm so lazy.) Anyway, Chapman Ford were able to fit me in on the same day, and weren't intrusive about an "upsell" that my car needed. I've been taking my Ford to them for service since I bought it, and I'll definitely continue to have my car serviced there. Which reminds me, I have to schedule the next repair soon! More

by iownafocus Verified Customer Verified Customer

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Great, honest work I recently had my car in the shop for "the works". The job was completed quickly and the staff was super friendly. I appreciate that they don't use an I recently had my car in the shop for "the works". The job was completed quickly and the staff was super friendly. I appreciate that they don't use any scare tactics to try to get their customers to buy more than they need. More

by mmalloy1 Verified Customer Verified Customer

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Car inspection Took car in for inspection and am pleased with Chapman’s service overall. Did get an oil change and when I got home noticed that service did not reset Took car in for inspection and am pleased with Chapman’s service overall. Did get an oil change and when I got home noticed that service did not reset my oil life. Had I known how to do it myself it would have been no problem. But the manual was worthless and I spent about an hour figuring it out. It would have taken a service person a moment to do! Just wondering how that was missed? More

by DebK Verified Customer Verified Customer

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Fast great service. My last car always took to Chapman for oil change. Always friendly service. My new car that I bought there will be back for service. I had a censer th My last car always took to Chapman for oil change. Always friendly service. My new car that I bought there will be back for service. I had a censer that was bad in the one tire, Fixed at no cost. Thanks for a great experience. More

by mpearl Verified Customer Verified Customer

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Horrific, with no communication to the customer. Needed a side view mirror that was not taken care of when I purchased vehicle, was told someone would call when it came in-I was not. Brought vehicle Needed a side view mirror that was not taken care of when I purchased vehicle, was told someone would call when it came in-I was not. Brought vehicle in to fund out the wrong mirror was sent, was told to come back the next day. Brought vehicle in again to find out wrong mirror again. Asked for a lianer car since this was second time in. I received loaner car, was told the right mirror would be in Monday. Monday afternoon I called and was told it didnt come yet. Tuesday never heard from anybody, I called and left message but nobody called me back. Came in to pick my truck up, but they couldn't find keys, spoke to the manager and he promised that someone would call me by 10 am next day, they did not call till sometime in afternoon to tell me that the wrong mirror again, but they ordered a set and it would be done the next day. Finally after 1 week, I finally got my truck back for something that should have been easy. Very disappointed in lack of communication with me about what was going on. I doubt that I will ever be back. More

by pfautz90 Verified Customer Verified Customer

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Thank you for a quick service. Came in and left the shop within 20 minutes. Mike had a good patience understanding my request for my car. I am profoundly deaf. Thanks Came in and left the shop within 20 minutes. Mike had a good patience understanding my request for my car. I am profoundly deaf. Thanks More

by coolpjr Verified Customer Verified Customer

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Excellence job by Scott Greiner and Tom Evans. They were a big help with both vehicles we bought and on the trade-ins. Thanks you by Scott Greiner and Tom Evans. They were a big help with both vehicles we bought and on the trade-ins. Thanks you More

by baseball12 Verified Customer Verified Customer

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