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Michael Tufano
Michael Tufano | Page 17
Service Advisor
Chapman Ford Lancaster
1485 Manheim Pike
Lancaster, PA 17601
207 Reviews
Dealership Experience
8 yrs, 5 mos
Industry Experience
8 yrs, 5 mos
207 Reviews of Michael Tufano
July 15, 2019
Cashier Window I'm 6'4" tall. I would have gotten on my knees to talk to the cashier and pay if my wife wasn't with me. While she was dealing with the cashier litera I'm 6'4" tall. I would have gotten on my knees to talk to the cashier and pay if my wife wasn't with me. While she was dealing with the cashier literally half bent over she had problems hearing the cashier because of the tv in the waiting room. Please remove the glass! The cashier says she gets this complaint every day. Other than that, NO problems with the service! More
by ERKLES
Verified Customer
July 15, 2019
easy peasy I dropped my car off without an appointment. The service advisor Mike said no problem they got me in and out in no time. Great Service ! I dropped my car off without an appointment. The service advisor Mike said no problem they got me in and out in no time. Great Service ! More
by greinercars
July 15, 2019
Express Service was great! I needed to squeeze an oil change and tire rotation in between high mile business trips. I took my F250 Super Duty to Chapman Ford Lancaster's new ser I needed to squeeze an oil change and tire rotation in between high mile business trips. I took my F250 Super Duty to Chapman Ford Lancaster's new service center Express Service and Michael Tufano was welcoming, he kept me updated on my service and got me back on the road in a timely manner. Great job by the entire Chapman Ford Lancaster Service Team! More
by JustAGuy
Other Employees Tagged: The Cashier was pleasant and made sure the coffee was ready(name not listed BUT SHOULD BE)
July 10, 2019
Friendly and efficient Excellent to work with and very friendly staff. From the minute I pulled in, I was greeted promptly and work was done in an expeditious manner with my Excellent to work with and very friendly staff. From the minute I pulled in, I was greeted promptly and work was done in an expeditious manner with my car being easy to locate after completion of the service work. Definitely worth the drive. More
by sastein48
Other Employees Tagged: Scott McCann
July 10, 2019
Great service, Confortable waiting Area Great customers service. My appointment was at 9am, i arrived about 45 minutes early and they took me right in. Will be returning for future maintnanc Great customers service. My appointment was at 9am, i arrived about 45 minutes early and they took me right in. Will be returning for future maintnance. More
by pedroroque25
Other Employees Tagged: Jerry Deshong , Kyle Ackerman, Chris Evangelista, Scott McCann
July 09, 2019
Quick service I came in for a service that was predicted to take two hours; Michael got the repair made in half that time. What a pleasant and professional experien I came in for a service that was predicted to take two hours; Michael got the repair made in half that time. What a pleasant and professional experience! More
by IRISHGAL70
July 08, 2019
Perfect Friendly fast service. The service team is great at forming a customer relationship and explaining the service and outcomes. Great experience as alway Friendly fast service. The service team is great at forming a customer relationship and explaining the service and outcomes. Great experience as always. The waiting area is also comfortable More
by MELISSAGONDEK
Other Employees Tagged: Jerry Deshong , Chris Evangelista, Ann Thomas
July 08, 2019
No Hassle - Great Service I was able to get in at the last minute for a service which ended up needed more work than originally thought, but they still had the car done at the I was able to get in at the last minute for a service which ended up needed more work than originally thought, but they still had the car done at the time I needed to pick it up. Mike stayed in touch with me throughout the whole process. More
by ExplorerMom
July 04, 2019
Wheel replacement I got a wheel replaced on my 2012 F150. It was replaced and the appointment didn’t take very long. Everyone was very friendly and courteous, thank yo I got a wheel replaced on my 2012 F150. It was replaced and the appointment didn’t take very long. Everyone was very friendly and courteous, thank you. More
by nittanyfan57
July 04, 2019
Pleasant, Quick and Comfortable while I wait. I called and asked to change my appointment to an earlier one and they changed it with no problem. They took my car and the waiting room was very c I called and asked to change my appointment to an earlier one and they changed it with no problem. They took my car and the waiting room was very comfortable with hot tea and surprised it was only an hour wait. Very pleased with my Chapman Ford Service Advisor Chris Evangelista he informed of everything taking place and it was a pleasant experience. Thank You, Debra Zook Originally Mike Tufano sold us our car a year ago and when I saw him he is always so nice to talk to also. It's nice they remember you and talk with you. More
by johnjzook
Other Employees Tagged: Chris Evangelista
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