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Michael Tufano
Michael Tufano | Page 18
Service Advisor
Chapman Ford Lancaster
1485 Manheim Pike
Lancaster, PA 17601
207 Reviews
Dealership Experience
8 yrs, 7 mos
Industry Experience
8 yrs, 7 mos
207 Reviews of Michael Tufano
July 03, 2019
Treated me like family From drop off to pick up, I was informed throughout the entire process. Great honest service with a top notch staff. Mike T. The service Manager made From drop off to pick up, I was informed throughout the entire process. Great honest service with a top notch staff. Mike T. The service Manager made sure I was happy from start to finish. More
by shawnjacobs
Verified Customer
July 03, 2019
inspection-oil changee Inspection and oil change were done quickly. When I arrived to pickup my truck Mike had it waiting inside ready to go. very pleasant experience. Inspection and oil change were done quickly. When I arrived to pickup my truck Mike had it waiting inside ready to go. very pleasant experience. More
by strick270
June 30, 2019
Service of my F150 Great service center Mike was spot on with the estimate and the length of time that the service would take. I would recommend Chapman of Lancaster. Great service center Mike was spot on with the estimate and the length of time that the service would take. I would recommend Chapman of Lancaster. More
by cpenoch956
June 30, 2019
1st service on 2 vehicles I had my 1st service on my 2019 Raptor and my preowned 2016 Explorer. I live in Brooklyn NY and my wife and I drove down to Chapman for our service. I I had my 1st service on my 2019 Raptor and my preowned 2016 Explorer. I live in Brooklyn NY and my wife and I drove down to Chapman for our service. If that's not testimony on how Great the dealership is, then I dont know what is? The Lancaster Chapman dealership are beyond fantastic and they have some of the best staff i ever dealt with. You guys have a customer for life!!! More
by lexusrd
Other Employees Tagged: Mike Mumma, Jared Meshey, Jason Mummau , Morgan Benjamin, ZACH HARPIN, Ann Thomas
June 29, 2019
Friendly and communicative Mike was very kind and clearly explained all of the repairs that needed to be taken care of. Even though I ended up needing a few pricey things for in Mike was very kind and clearly explained all of the repairs that needed to be taken care of. Even though I ended up needing a few pricey things for inspection, he was spoke in a positive calming way and helped me to understand the repairs. More
by K.Hildebrandbell
June 27, 2019
Service advisor Muchael greeted me when I dropped car and recapped what I wanted done. Kept me informed about when car would be ready. Excellent customer service. Muchael greeted me when I dropped car and recapped what I wanted done. Kept me informed about when car would be ready. Excellent customer service. More
by LKISTER
June 27, 2019
Great Service! For the amount of work that was done, I feel I was there for just a short period of time. I am very happy with your service team! For the amount of work that was done, I feel I was there for just a short period of time. I am very happy with your service team! More
by Jim Frysinger
June 23, 2019
Review I came to Chapman because of a paint defect because Ford required a second opinion. The team at Chapman were very helpful and understanding, I suggest I came to Chapman because of a paint defect because Ford required a second opinion. The team at Chapman were very helpful and understanding, I suggest that the home office attend training at this location to learn what customer service is about. More
by 2017 focus owner
Other Employees Tagged: Scott McCann
June 19, 2019
#1 Service in the area I recently began using Chapman Ford's service center after being unhappy with another dealer. Mike has been extremely helpful when my F250 is in for s I recently began using Chapman Ford's service center after being unhappy with another dealer. Mike has been extremely helpful when my F250 is in for service with frequent communication throughout the process. I highly recommend the Chapman team. More
by ddenight0289
June 17, 2019
Great Always enjoy the service at this dealership! I drive by two just to go to this one as I feel that I'm treated fairly and respected Always enjoy the service at this dealership! I drive by two just to go to this one as I feel that I'm treated fairly and respected More
by choffer10
Other Employees Tagged: Jerry Deshong , Kyle Ackerman, Chris Evangelista, Scott McCann
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