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Michael Tufano
Michael Tufano | Page 19
Service Advisor
Chapman Ford Lancaster
1485 Manheim Pike
Lancaster, PA 17601
207 Reviews
Dealership Experience
8 yrs, 5 mos
Industry Experience
8 yrs, 5 mos
207 Reviews of Michael Tufano
June 17, 2019
Possible leak I was out of town and they scheduled me as I needed to get back home plus I had a short window of time to have vehicle checked out. They had my in and I was out of town and they scheduled me as I needed to get back home plus I had a short window of time to have vehicle checked out. They had my in and out in less than 30 min. More
by Betsy
Verified CustomerOther Employees Tagged: Chris Evangelista
June 03, 2019
Easy to deal with Appointment was very easy to setup online. Car was ready when they said and the service agents are super friendly and easy to deal with. Thanks! Appointment was very easy to setup online. Car was ready when they said and the service agents are super friendly and easy to deal with. Thanks! More
by mgilvey
Other Employees Tagged: Jerry Deshong
June 03, 2019
Lmk of streamlined communication I brought my car in twice because it was shutting off while driving and was told the first time nothing could be found wrong. The second time I was to I brought my car in twice because it was shutting off while driving and was told the first time nothing could be found wrong. The second time I was told it was the fuel pump. My engineer boyfriend said my car would start when he adjusted the battery every time it shut down. We wanted to wait and see if we could fix it before shelling out $600. My car shut down the next week and I brought it in. The first time I called on Saturday to ensure it was getting looking and I was told someone would get back to me. No one called me back after three hours. I had to call two more times to explain I had dropped it off. Each time I talked to someone they had no record of my previous calls. I had to call to check and see if my car was finished and lo and behold it was an $11 fuse that needed to be replaced not the fuel pump. There is a complete lack of communication and organized customer service here. I will never buy another Ford again and I tell everyone to avoid buying them. More
by eponine198
Other Employees Tagged: Jerry Deshong , Chris Evangelista
May 30, 2019
Service of my F250 SD Good service, everything done in the time stated. i waited for the truck wile the service was done. Great waiting area in the new dealership. Good service, everything done in the time stated. i waited for the truck wile the service was done. Great waiting area in the new dealership. More
by PoloMan
Other Employees Tagged: Kyle Ackerman
May 27, 2019
Impressed I have screen a huge change in customer service. I was concerned when we bought our car that I had made a big mistake but since then we have dealt pr I have screen a huge change in customer service. I was concerned when we bought our car that I had made a big mistake but since then we have dealt primarily with Mike I feel that we are being dealt with in a honest and up front way...thanks Mike! Keep it up! More
by Kari
May 27, 2019
Escape Break Job Outstanding service and personnel. From the moment I called to the time I picked up my vehicle, there was no issues. The professionalism of the employ Outstanding service and personnel. From the moment I called to the time I picked up my vehicle, there was no issues. The professionalism of the employees definitely shows. More
by brkette1
May 24, 2019
Easy in-easy out. I was early for my appointment, but was taken right in. The service was fast and courteous. I have never been unsatisfied with service here. I was early for my appointment, but was taken right in. The service was fast and courteous. I have never been unsatisfied with service here. More
by dklingpack316
May 22, 2019
Everything is just wonderfully great. The service is excellent, the people are great. It's a nice wholesome environment. It's always a pleasure for me to in and have service done to my The service is excellent, the people are great. It's a nice wholesome environment. It's always a pleasure for me to in and have service done to my vehicle. Thank you very much. More
by HAMPTON.EUGENE
Other Employees Tagged: Jerry Deshong
May 22, 2019
Very helpful! Turned out I had a very simple problem to fix and my bill was quite fair. They explained things to me in a way I could understand and answered all my Turned out I had a very simple problem to fix and my bill was quite fair. They explained things to me in a way I could understand and answered all my questions. Great service. More
by Stephanie
Other Employees Tagged: I did speak to other people, but I don't know their names
May 21, 2019
Great Service Very pleasant and professional service experience received from Michael & Jerry. From checking in to being notified via text that my vehicle was done Very pleasant and professional service experience received from Michael & Jerry. From checking in to being notified via text that my vehicle was done to checking out. Would highly recommend them. More
by mtgreiner
Other Employees Tagged: Jerry Deshong
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