Michael Tufano | Page 20

Just moved to Lanc My father and I just moved to the Lancaster area and we received a recall on his vehicle. After his 2011 Fusion was repaired, I asked if my 2018 Fusi My father and I just moved to the Lancaster area and we received a recall on his vehicle. After his 2011 Fusion was repaired, I asked if my 2018 Fusion could be looked at for a possible warranty issue. We all got a laugh to find out that although I have a back up camera, this particular package did not include any alarms to notify me if i am backing too close to something. We did not know this, lol. The staff was professional, attentive and definitely has a sense of humor!! Would def recommend!!! More

by smudge1621 Verified Customer Verified Customer

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Great Experience, Beautiful waiting Area Great locationg, fast service. The waiting area was great. Staff was Very polite and professional. Will do all my vehicle maintnace at Chapman Ford La Great locationg, fast service. The waiting area was great. Staff was Very polite and professional. Will do all my vehicle maintnace at Chapman Ford Lancaster. More

by pedroroque25 Verified Customer Verified Customer

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Initial service for F150 My service coordinator (Michael) was very helpful and informed me of what I needed to do since this was the first visit on my new vehicle. My service coordinator (Michael) was very helpful and informed me of what I needed to do since this was the first visit on my new vehicle. More

by brian.bealer Verified Customer Verified Customer

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Great service They were able to fit me in last minute and get me out ahead of schedule. This is the only place I will take my car. They were able to fit me in last minute and get me out ahead of schedule. This is the only place I will take my car. More

by CityGuy Verified Customer Verified Customer

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Know what they're doing, but REALLY expensive . For the major deficiencies that were uncovered I couldn't afford to have Chapman Ford do the work so I am going to work with a local mechanic instea . For the major deficiencies that were uncovered I couldn't afford to have Chapman Ford do the work so I am going to work with a local mechanic instead. More

by smith.5274 Verified Customer Verified Customer

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Fast service I made an appointment for an oil change and needed to wait for it. I expected to be there for quite a while and expected there would be other things I made an appointment for an oil change and needed to wait for it. I expected to be there for quite a while and expected there would be other things that needed to be done. At one point I looked up and saw my car waiting there. I thought, gee haven't they even started, yet? But it was finished! No extra things needed to be done. Very fast. Very friendly. Comfortable place to wait, complete with coffee. Couldn't ask for more. More

by GINNYJC Verified Customer Verified Customer

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State Inspection The inspection was fair, fast, and easy. Service was complete in a timely manner and all necessary details regarding what was found during the inspect The inspection was fair, fast, and easy. Service was complete in a timely manner and all necessary details regarding what was found during the inspection were covered. More

by brians01 Verified Customer Verified Customer

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Great team to work with Appointment was on time, staff was courteous and kept me informed along the way for discovery items that revealed themselves during the services. Exce Appointment was on time, staff was courteous and kept me informed along the way for discovery items that revealed themselves during the services. Excellent work More

by jpopielarski Verified Customer Verified Customer

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Replace lost key Service team was prompt and courteous. I did not have an appointment but they worked me right in. Waiting area was very clean and comfortable. Service team was prompt and courteous. I did not have an appointment but they worked me right in. Waiting area was very clean and comfortable. More

by smpgavalchik Verified Customer Verified Customer

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Experience, Commitment, Service We have purchased several vehicles from Scott over many, many years! Chapman and Scott have a commitment to the customer...Sales, Service and Parts... We have purchased several vehicles from Scott over many, many years! Chapman and Scott have a commitment to the customer...Sales, Service and Parts...Exceptional! More

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