Michael Tufano
Michael Tufano at Chapman Ford Lancaster

Michael Tufano | Page 4

Service Advisor

Chapman Ford Lancaster

1485 Manheim Pike
Lancaster, PA 17601

Contact Me
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rated
207 Reviews

Dealership Experience

8 yrs, 5 mos

Industry Experience

8 yrs, 5 mos

not yet
rated

207 Reviews

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207 Reviews of Michael Tufano

August 21, 2020

Dealership Rating
Employee Rating

I ALWAYS GET GREAT SERVICE HERE. THE SERVICE PERSONNEL ARE ALL VERY POLITE, PROFESSIONAL AND CARING. TORI PHILLIPS TOOK CARE OF ME THIS TIME. SHE WAS VERY GOOD AT KEEPING ME INFORMED OF THE SERVICE ON More

by 4eviek2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tori Phillips

Aug 24, 2020

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

August 20, 2020

Dealership Rating
Employee Rating

These guys answered all my questions and allowed me to follow the progress of my truck's service. They finished my truck in the allotted time. Well done team! More

by BOB@BOBKREIDER.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 21, 2020

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

August 14, 2020

Dealership Rating
Employee Rating

I’m pleased w/Mike’s work on my synch panel installation replacement. He was polite and professional. I give him a 5 STAR RATING for excellence. :) More

by wnet27
Recommend Dealer
Yes
Aug 17, 2020

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

August 13, 2020

Dealership Rating
Employee Rating

Service department did a great job getting me a loaner vehicle and detailing the truck. Erik Janco did a great job also in the sale and demonstration of my new Ranger. More

by pcalvert53
Recommend Dealer
Yes

Other Employees Tagged: Jared Meshey , Tyler Deshong, Erik Janco

Aug 14, 2020

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

August 07, 2020

Dealership Rating
Employee Rating

World-class customer service and incredibly knowledgable. Mr. Tufano is THE BEST! Always makes me feel as if I'm his only customer. The technicians are incredibly knowledgeable and my car was repaired and rea More

by jsahd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 07, 2020

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

August 03, 2020

Dealership Rating
Employee Rating

Awesome service ! Great staff and the videos were especially nice. I’ll definitely use Chapman in the future as well as recommend all my friends and family ! More

by eddiedubois3
Recommend Dealer
Yes
Aug 03, 2020

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

August 03, 2020

Dealership Rating
Employee Rating

1st oil change Service desk was very informative and able to resolve a minor question without any issues. Was able to speak directly to the service department leader More

by dfisher6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 03, 2020

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

August 01, 2020

Dealership Rating
Employee Rating

Good service, no complaints and fast and Efficient. I will continue taking my car to ford for service, the employees are professional and kind and let me know what is going on with my car while it is in More

by sshaniqua70
Recommend Dealer
Yes
Aug 03, 2020

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

July 29, 2020

Dealership Rating
Employee Rating

The service, and staff were excellent! Mike was very courteous, and extremely efficient in assisting me with immediate answers about my vehicle and the services being done. More

by andrea.hardy87
Recommend Dealer
Yes
Jul 30, 2020

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

July 29, 2020

Dealership Rating
Employee Rating

Easy negotiation and quick sales process. Scott is great to work with. Was thrilled to be able to leave the same day with my new truck. More

by MatronAurora
Recommend Dealer
Yes

Other Employees Tagged: Mike Mumma, Jon Webster, Jared Meshey , Lino De La Rosa - Familia, Scott Greiner

Jul 29, 2020

Chapman Ford Lancaster responded

We're thrilled to hear you enjoyed your experience with Scott here at Chapman Ford of Lancaster! Customer Service is a high priority for us and we love to hear when we are able to deliver.

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