Michael Tufano | Page 5

Repair work The service department went above and beyond to repair my car properly. The were kind and thoughtful. They provided a courtesy ride when needed. Tha The service department went above and beyond to repair my car properly. The were kind and thoughtful. They provided a courtesy ride when needed. Thank you. More

by GEOLAPP Verified Customer Verified Customer

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Service I found tMike to be attentive, and understanding of my needs for the car. Turnaround time to complete the job was quicker than I had expected. I found tMike to be attentive, and understanding of my needs for the car. Turnaround time to complete the job was quicker than I had expected. More

by lowryts Verified Customer Verified Customer

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Great team. Always enjoy getting my vehicle s serviced and talking to everyone. Everyone is friendly and smiling. I enjoy the free coffee and the nice lounge. and talking to everyone. Everyone is friendly and smiling. I enjoy the free coffee and the nice lounge. More

by Ricki Bobert Verified Customer Verified Customer

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Loss of trust I took my Ford Escape to Chapman Ford of Lancaster on June 2, 2020 to have it inspected. I always have my Escape serviced here and this is where I pur I took my Ford Escape to Chapman Ford of Lancaster on June 2, 2020 to have it inspected. I always have my Escape serviced here and this is where I purchased it in 2012. My car passed inspection, including the brakes, but it needed some other work which I had done. A few days later I drove my car about 20 miles and when I got home my right front tire was smoking and the it was very hot. I called Chapman and brought the car back to have it checked out at the next available time. I didn't drive it because I was afraid something terrible was wrong. I was told they drove it and checked it out and couldn't find anything wrong and I was charged $68. I still felt something was wrong with my car. The steering wheel would shimmy at times and I felt like something was holding the car back. I drove my daughter and granddaughters to Hershey park on July 2 and my daughter could tell something was wrong with my car. I told her the whole story and she said she didn't care what Chapman said my steering wheel should not shimmy and it didn't seem to be driving right. I called again and took my Escape back on July 7 and was told the brakes were so bad they had to be replaced and the brake pads would not last 6 months. The total cost would be over $1000. I asked why my brakes passed inspection on June 2 and were so bad now. I didn't get a good explanation. I think something was not replaced properly when my car was in for inspection and it caused all of this damage. I kept telling them it was not right since June 2. This is very hard for me to write because I always felt good about taking my car to Chapman but now I can't shake this feeling of mistrust. I don't know what I am going to do now for future car repairs. Jerry Deshong did take the $68 off of my last bill and I do appreciate that. More

by CMBDE3 Verified Customer Verified Customer

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Tufano got me fast service I needed tire pressure sensors replaced but had to drop off to be done next day. Only problem was i needed it by 2 pm. Mike got it turnaround 30 min I needed tire pressure sensors replaced but had to drop off to be done next day. Only problem was i needed it by 2 pm. Mike got it turnaround 30 mins ahead of time. Thank you Mike More

by PoloMan Verified Customer Verified Customer

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Happy with my service. My check engine light came on. The technician was able to locate the problem and have it fixed for me the same day. Thank you. My check engine light came on. The technician was able to locate the problem and have it fixed for me the same day. Thank you. More

by emcfalls79 Verified Customer Verified Customer

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Mike tufano and the service advisors are great people To work with. Very helpful and knowledgeable, give them a raise! Griener is the reason we’re a Chapman customer too. work with. Very helpful and knowledgeable, give them a raise! Griener is the reason we’re a Chapman customer too. More

by lavertyt Verified Customer Verified Customer

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They make it easy I enjoyed the fast and friendly service - and quick and easy communication via texts from Michael Tufano. I was kept in the loop regarding my service I enjoyed the fast and friendly service - and quick and easy communication via texts from Michael Tufano. I was kept in the loop regarding my service and when my car would be ready to pickup. More

by robyn5 Verified Customer Verified Customer

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Great place for both service and sales. Looking forward to doing more business with them. People are pleasant and helpful. Not much more I can say to doing more business with them. People are pleasant and helpful. Not much more I can say More

by Ricki Bobert Verified Customer Verified Customer

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Terrific service from extremely knowledgeable staff. Mike Tufano once again executed great customer service skills and communication. I am incredibly impressed each time I go into Chapman with the first Mike Tufano once again executed great customer service skills and communication. I am incredibly impressed each time I go into Chapman with the first class care and treatment he provides me as a customer. MIke kept me updated about the status of my vehicle several times throughout the day. Chapman of Lancaster consistently deals in open and honest terms. As a customer, I feel extremely confident that my vehicle will be returned to me in far better condition than when I dropped it off. More

by hughesjonathan03@gmail.com Verified Customer Verified Customer

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