Michael Tufano | Page 6
Service Advisor
Chapman Ford Lancaster
1485 Manheim Pike
Lancaster, PA 17601
Dealership Experience
8 yrs, 6 mos
Industry Experience
8 yrs, 6 mos
207 Reviews
Write a Review207 Reviews of Michael Tufano
June 27, 2020
Lancaster is the best parts and service rock, they know all cars not just Fords. I wouldn’t take my car any where else. Sales is great too all cars not just Fords. I wouldn’t take my car any where else. Sales is great too More
Other Employees Tagged: Parts is the best, they know their cars
June 27, 2020
My wife and I purchased a vehicle during COVID-19. We were very pleased with how the process went considering all the protocols. The entire staff was great, communication was timely and the process was s were very pleased with how the process went considering all the protocols. The entire staff was great, communication was timely and the process was simple. More
Other Employees Tagged: Jared Meshey , Tim Keyes, Ann Thomas, My apologies if I missed anyone.
June 27, 2020
I had water problem with my car. I didn’t know where the leak was and sent to the shop and their Water Dr. solved the problem with one visit leak was and sent to the shop and their Water Dr. solved the problem with one visit More
Other Employees Tagged: Jerry Deshong , Kyle Ackerman, Scott McCann
June 22, 2020
Customer Service Mike T. was a great help insuring my car was serviced properly. I appreciate the outstanding job the tech did on recommending a 4 wheel alignment bec Mike T. was a great help insuring my car was serviced properly. I appreciate the outstanding job the tech did on recommending a 4 wheel alignment because my my tires were wearing on the shoulder. Mike kept me informed and even ensured my electric Fusion was charged. Ken More
Other Employees Tagged: Tech who worked on my car.
June 11, 2020
fast and reliable. I always like working with Gerald Deshong. He's always very professional and knowledgeable about problems you may be having with your car. Love the ne I always like working with Gerald Deshong. He's always very professional and knowledgeable about problems you may be having with your car. Love the new location and Building. More
Other Employees Tagged: Jerry Deshong
June 04, 2020
Good work on my Ford Fusion. Will return for further service in the future next time. Nothing else to say really just trying to hit the 25 word limit. service in the future next time. Nothing else to say really just trying to hit the 25 word limit. More
Other Employees Tagged: Jerry Deshong , Kyle Ackerman, Scott McCann
May 21, 2020
Body Shop Your people don't know how to estimate a job. My bill was almost double the estimate. I already responded to an email from the body shop. I compaired Your people don't know how to estimate a job. My bill was almost double the estimate. I already responded to an email from the body shop. I compaired your people getting a contractor to doing work on their home and when they finished their bill would be double their estimate. Sounds like your people need to do some homework. More
Other Employees Tagged: Mike Mumma, Jerry Deshong, Jared Meshey, Jason Mummau , Kyle Ackerman, Scott McCann
May 16, 2020
Excellent experience! very clean and friendly especially during the pandemic. Everyone willing to help and answer questions. Very organized and kept there word when they said my edge would be done at a cert during the pandemic. Everyone willing to help and answer questions. Very organized and kept there word when they said my edge would be done at a certain time. More
Other Employees Tagged: Jerry Deshong
May 11, 2020
CONSISTENT AND EXCELLENT SERVICE I had my truck in for routine service, state inspection/emissions testing and the experience was exceptional as always. Even with the current state of I had my truck in for routine service, state inspection/emissions testing and the experience was exceptional as always. Even with the current state of affairs, the process was seamless. As always, thank you for the excellent and prompt service! More

