Michael Tufano
Michael Tufano at Chapman Ford Lancaster

Michael Tufano | Page 6

Service Advisor

Chapman Ford Lancaster

1485 Manheim Pike
Lancaster, PA 17601

Contact Me
not yet
rated
207 Reviews

Dealership Experience

8 yrs, 6 mos

Industry Experience

8 yrs, 6 mos

not yet
rated

207 Reviews

Write a Review

207 Reviews of Michael Tufano

June 27, 2020

Dealership Rating
Employee Rating

Lancaster is the best parts and service rock, they know all cars not just Fords. I wouldn’t take my car any where else. Sales is great too More

by hayfert69
Recommend Dealer
Yes

Other Employees Tagged: Parts is the best, they know their cars

Jun 29, 2020

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

June 27, 2020

Dealership Rating
Employee Rating

My wife and I purchased a vehicle during COVID-19. We were very pleased with how the process went considering all the protocols. The entire staff was great, communication was timely and the process was s More

by hector.rivera
Recommend Dealer
Yes

Other Employees Tagged: Jared Meshey , Tim Keyes, Ann Thomas, My apologies if I missed anyone.

Jun 29, 2020

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

June 27, 2020

Dealership Rating
Employee Rating

I had water problem with my car. I didn’t know where the leak was and sent to the shop and their Water Dr. solved the problem with one visit More

by GJSUF
Recommend Dealer
Yes

Other Employees Tagged: Jerry Deshong , Kyle Ackerman, Scott McCann

Jun 29, 2020

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

June 22, 2020

Dealership Rating
Employee Rating

Customer Service Mike T. was a great help insuring my car was serviced properly. I appreciate the outstanding job the tech did on recommending a 4 wheel alignment bec More

by KEN_RADER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tech who worked on my car.

Jun 22, 2020

Chapman Ford Lancaster responded

We really appreciate this review. Mike is an outstanding employee and never fails to satisfy his customers. Glad everything worked out well. We look forward to doing business with you again. Best of Luck!

June 16, 2020

Dealership Rating
Employee Rating

I do not wish to right a twenty five word typed review. Why can’t you just accept the 5 stars that I gave? This is annoying. More

by felonyone
Recommend Dealer
Yes

June 11, 2020

Dealership Rating
Employee Rating

fast and reliable. I always like working with Gerald Deshong. He's always very professional and knowledgeable about problems you may be having with your car. Love the ne More

by farmer70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Deshong

Jun 11, 2020

Chapman Ford Lancaster responded

We're thrilled to hear you enjoyed your experience with Gerald here at Chapman Ford of Lancaster! Customer Service is a high priority for us and we love to hear when we are able to deliver.

June 04, 2020

Dealership Rating
Employee Rating

Good work on my Ford Fusion. Will return for further service in the future next time. Nothing else to say really just trying to hit the 25 word limit. More

by slothmode
Recommend Dealer
Yes

Other Employees Tagged: Jerry Deshong , Kyle Ackerman, Scott McCann

Jun 05, 2020

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

May 21, 2020

Dealership Rating

Body Shop Your people don't know how to estimate a job. My bill was almost double the estimate. I already responded to an email from the body shop. I compaired More

by atkins2bch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mike Mumma, Jerry Deshong, Jared Meshey, Jason Mummau , Kyle Ackerman, Scott McCann

May 16, 2020

Dealership Rating
Employee Rating

Excellent experience! very clean and friendly especially during the pandemic. Everyone willing to help and answer questions. Very organized and kept there word when they said my edge would be done at a cert More

by jdipaolo90
Recommend Dealer
Yes

Other Employees Tagged: Jerry Deshong

May 18, 2020

Chapman Ford Lancaster responded

Thank you for your kind words! We truly appreciate it and hope to see you again in the future!

May 11, 2020

Dealership Rating
Employee Rating

CONSISTENT AND EXCELLENT SERVICE I had my truck in for routine service, state inspection/emissions testing and the experience was exceptional as always. Even with the current state of More

by dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 11, 2020

Chapman Ford Lancaster responded

We really appreciate this review. Michael is an outstanding employee and never fails to satisfy his customers. Glad everything worked out well. We look forward to doing business with you again. Best of Luck!

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