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Michael Uchida
64 Reviews
I was born and raised in the Windy City (Chicago). Moved to SoCal in 1986 and now a new resident of Arizona. My wife of 26 years and I enjoy playing golf. We have a son, 24 years old, who resides and works in Portland, Oregon. We have two Shitzu’s, Sami and Momo. I’ve been on the aftersales part of the auto industry for going on 37 years. I started with the awesome Volvo brand in 1992, the inception of the 850 model. Been witness to a lot of transition, Volvo is the worlds safest vehicle and continues to be the leader of safety technology.
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Verified Customer
May 11, 2023
The customer service upon walking in is a very friendly, greeting not, including the beverage station, the snacks, and then all the sales reps walking around the dealership are friendly, engaging and asking greeting not, including the beverage station, the snacks, and then all the sales reps walking around the dealership are friendly, engaging and asking if you need anything Service department, Rick I’ve been working with him for years. He’s very engaging very communicative. Very informative on my product. I was just recently in for a battery issue and it was resolved. I look forward to being there again for my next oil change. More
by prh5858
Other Employees Tagged: Cathy Schile , Rick Kazanjian
May 10, 2023
Great dealership experience, only concern is the cost of repairs and several small annoying things like latch handles that impact functionality. Otherwise highly recommend repairs and several small annoying things like latch handles that impact functionality. Otherwise highly recommend More
by Zach
Other Employees Tagged: Rick Kazanjian
May 07, 2023
The entire team came together to make the experience feel great. They each shared their own areas of knowledge and supported each other in very complementary ways. great. They each shared their own areas of knowledge and supported each other in very complementary ways. More
by jpeguese
Other Employees Tagged: Rick Kazanjian
May 04, 2023
It is very frustrating to make an appointment for 7am when your car is not even looked at until noon. The reason I scheduled the appt. for that time was to ensure my daughter would have time to drive bac when your car is not even looked at until noon. The reason I scheduled the appt. for that time was to ensure my daughter would have time to drive back to Flagstaff for a final exam. Then to find out that the only reason for the check engine light is a faulty sensor. For this it cost over $1000. I know you guys are here to make money, but this is ridiculous. The first person I spoke with while dropping the car was Rick. He rudely told me that “we would be open in 15 minutes.” I proceeded to explain that I had an appointment at 7 and asked if I could just leave the key. We said, “Yes, I guess we can just give you a call”. As I was about to walk out, he asked my name and then proceeded to look up the appt. He then turned me over to Michael for check-in. Michael was reasonable enough to work with except I was unable to get ahold of him to find out an estimated completion time if I were to proceed with the suggested maintenance. My overall experience was not good. Basic reasons – Service representatives are not very friendly, Making the appointment and showing up on time for the appointment appears to be a waste of time, and lastly, the cost was not reasonable at all for the work completed. Volvo leaves customers with no choice but to pay these outrageous fees because of the proprietary scanning software, and without a fix, you can’t pass emissions. Thanks Volvo. More
by hirchert
Other Employees Tagged: Rick Kazanjian
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