Michael Utt

Horrible customer experience in all departments. They will screw you over and love taking your money. They will screw you over and love taking your money. More

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repair consultant 1st initial time me D offered Courtesy Uber home so I wouldn’t have to wait. This never happened. I would’ve called someone but this repair consultant never told me that an Uber driver was Uber home so I wouldn’t have to wait. This never happened. I would’ve called someone but this repair consultant never told me that an Uber driver was not forthcoming... The computerized diagnostic was close to $300 after taxes when I read the repair recommendations, I found much to my surprise recommendations for additional diagnostic recommendations at 175 (2x) apiece JUST for the diagnostic of 2 fluid leaks. Full review on Google. Long story short made four attempts to try to understand estimate. No response. More

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Skip Arlington Toyota and go to Keith Pierson or any other Toyota dealer in the country for that matter. The worst car buying experience in my 50+ years... other Toyota dealer in the country for that matter. The worst car buying experience in my 50+ years... More

by CYRUSTOOKES Verified Customer Verified Customer

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The experience of buying a car has never really been enjoyable. The test drive and negotiations were very simple at Arlington, and I truly feel we got a good price on our purchase. However, we ended u enjoyable. The test drive and negotiations were very simple at Arlington, and I truly feel we got a good price on our purchase. However, we ended up waiting for 3 hours before we could get into the finance portion. It was a holiday weekend, but the wait was pretty frustrating. Additionally, the paperwork was filled out incorrectly and, my name was added twice and my wife's name was not included. This required us to make an additional trip to the dealership to recomplete the paperwork. The people at the dealership were easy to work with and friendly, but the wait and paperwork errors were incredibly frustrating. More

by Bborden859 Verified Customer Verified Customer

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