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Michael Wu
Michael Wu at Superstition Springs Lexus

Michael Wu | Page 2

Sales Professional

Superstition Springs Lexus

6206 East Test Drive
Mesa, AZ 85206

Contact Me
4.9
38 Reviews

Dealership Experience

8 yrs, 4 mos

Industry Experience

13 yrs, 4 mos

4.9

38 Reviews

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38 Reviews of Michael Wu

December 13, 2024

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Employee Rating

Great customer service, definitely will be going back! Everything was done as they said it would be! More

by l_miller07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 16, 2024

Superstition Springs Lexus responded

Thanks! We’re thrilled to hear you had such a positive experience with our customer service. We look forward to welcoming you back soon and delivering more of the same great service!

December 13, 2024

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Employee Rating

Superstition springs Lexus always takes great care of my Family and vehicles. I have purchased the last 10 cars from them over the past 7 years. They have been awesome each and every time! More

by VCINVESTOR2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Martin, Lorelei Costello, Joe Christy, John Inocencio, Michael McClure, Easton Mcintosh, Lorenzo Maldonado, Vinny Martin, Theo Notario

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Dec 16, 2024

Superstition Springs Lexus responded

Thank you! We’re thrilled to hear about your positive experiences with us. It's an honor to be part of your automotive journey. We look forward to continuing to provide exceptional service for you and your family!

December 13, 2024

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Employee Rating

Happy with the service. Very helpful. Meet my expectation. Will come back again for service More

by HAONGUYEN64
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 16, 2024

Superstition Springs Lexus responded

Thank you for your positive feedback! We're thrilled to hear that our service met your expectations. We look forward to welcoming you back for your next visit!

December 04, 2024

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It was very frustrating. Had to wait 4 1/2 hours and no one gave us a heads up it would take that long. Would have preferred a ride home to wait. More

by dkray78
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 05, 2024

Superstition Springs Lexus responded

We understand how frustrating it can be to experience unexpected delays, especially when you're left waiting longer than anticipated. Our goal is to provide efficient service, and we regret that we fell short of that standard during your visit. We certainly appreciate your patience, and we want to make things right. Please feel free to reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com for further assistance.

December 03, 2024

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Employee Rating

Professional and knowledgeable salesman, personable without coming across as pretentious. Management responded quickly to the requests we made. Financial Officer was the best with which I have ever wor More

by Twayne20
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Doug Martin , Ryan Scotti

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Dec 04, 2024

Superstition Springs Lexus responded

Thank you for the fantastic review! We're thrilled to hear about your positive experience with our team. We pride ourselves on professionalism and quick responses, and it’s great to know our Financial Officer made such a strong impression. We appreciate your support!

November 28, 2024

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Very nice and I felt they gave us the best deal no pressure sales 15 words really More

by beckyvery
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Salma Albashir, Joe Christy, Theo Notario

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Dec 02, 2024

Superstition Springs Lexus responded

Becky, thanks for the fantastic feedback! We're thrilled to hear you had a great experience with us and appreciated our pressure-free approach. Your satisfaction means a lot to us!

November 27, 2024

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Employee Rating

Phillip is considerate and honest. He explains very well to his clients what should be reconsidered for services More

by CHIAOCHUNGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phillip

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Dec 02, 2024

Superstition Springs Lexus responded

Thank you! We're thrilled to hear that you had a positive experience with Phillip. His commitment to clear communication and client care is truly valued. We appreciate your feedback and look forward to serving you again!

November 26, 2024

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Great and friendly staff. Work is done very fast and the dealership has many courteous options while waiting. More

by Fgbay67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 27, 2024

Superstition Springs Lexus responded

Thank you! We're thrilled to hear that you had a positive experience with our team. We strive to provide quick and courteous service, and it's great to know you appreciated the options while you waited. Your feedback means a lot to us!

November 22, 2024

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Employee Rating

Michael Wu was our sales person and did a phenomenal job! ! He was professional but also could make a personal connection. My wife as not looking forward to dealing was a car salesman, but did a 180 degree r More

by DWDAY1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Doug Martin , Adam from Finance explained each of the many steps to complete the process.

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Nov 25, 2024

Superstition Springs Lexus responded

We’re thrilled to hear about your positive experience with Michael! It's great to know he made the process enjoyable for both you and your wife. We strive for professionalism paired with personal connections. Thanks for sharing your feedback!

November 18, 2024

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Employee Rating

Michael Wu was very helpful! We appreciate how he explained everything about the car to us. More

by courtney.yadon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Nov 20, 2024

Superstition Springs Lexus responded

Thanks for sharing your experience, Courtney! We're thrilled to hear that Michael provided such helpful assistance and clear explanations about the car. Your feedback is invaluable to us, and we look forward to serving you again in the future!

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