Michael Yager | Page 2

Gordie Boucher Ford of Kenosha responded

We're grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Michael and our Service Team provided wonderful customer service during your visit. We also appreciate you bringing the grease marks on the inside of your door handles to our attention. While we're glad they were easily wiped away, that's not the level of care or attention to detail we expect from our team. At Gordie Boucher Ford of Kenosha, we take pride in returning every vehicle clean and treated with the same care we would expect for our own. If you're willing, please email me directly at sal.pappalardo@boucher.com, and I'll personally arrange a complimentary detail at a time that's convenient for you. We'll also share your feedback with Michael and our Service Team as we continue to improve. Thank you again for trusting us with your vehicle, and we look forward to earning your complete confidence at your next visit. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're truly honored to have earned your continued trust and appreciate you taking the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Michael Yager continues to go above and beyond to provide exceptional customer service. Knowing that you choose our dealership over one closer to home because of the care you receive is one of the highest compliments we can receive. Delivering knowledgeable service, clear communication, and a customer experience worth the drive is exactly what we strive for every day. We'll be sure to share your kind words with Michael and the entire Service Team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your vehicle, and we look forward to serving you for many years to come! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're truly grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Michael Yager and our Service Team have consistently taken great care of your Ford F-150. Providing expert truck maintenance, exceptional customer service, and a service experience our customers can rely on is exactly what we strive for every day. Your recommendation means a great deal to us, and we'll be sure to share your kind words with Michael and the entire Service Team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your Ford F-150, and we look forward to assisting you with all of your future truck service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback and for choosing Gordie Boucher Ford of Kenosha. We're glad to hear Michael Yager provided excellent communication throughout your daughter's vehicle service. We couldn't agree more—clear, honest communication is one of the most important parts of delivering a great customer experience. We'll be sure to share your kind words with Michael and our entire Service Team. We appreciate your 4-star review and hope to have the opportunity to earn that fifth star during your next visit. Thank you again for trusting Gordie Boucher Ford of Kenosha with your family's vehicle service needs. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for providing this feedback, Bryan, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sal Pappalardo General Sales Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Michael Yager provided a smooth and efficient service experience. Getting your truck serviced properly and back to you in a timely manner is exactly what our team strives for every day. We’ll be sure to share your kind words with Michael. Thank you again for trusting us with your truck, and we look forward to assisting you with all of your future service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Michael Yager provided excellent customer service and that you had a wonderful experience at our dealership. Providing knowledgeable assistance, a clean and welcoming environment, and outstanding customer care is exactly what we strive for every day. We’ll be sure to share your kind words with Michael. Thank you again for choosing us, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback and for choosing Gordie Boucher Ford of Kenosha. We're glad to hear your overall experience was positive and that you appreciated the cleanliness and care shown when working with your vehicle. We also understand your concerns regarding the number of people who may have needed to drive or handle your vehicle during the service process. We value feedback like yours as it helps us continue improving the customer experience. We’ll be sure to share your comments with Michael Yager and our service team as we work to provide the highest level of care and respect for every vehicle entrusted to us. Thank you again for your business, and we look forward to serving you in the future. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your experience with Gordie Boucher Ford of Kenosha. We're glad to hear Michael Yager was able to quickly diagnose and repair your starter concern under warranty. Our goal is always to get our customers back on the road as efficiently as possible while providing professional and knowledgeable service. We understand your frustration with having experienced multiple starter replacements on your truck, and we appreciate your continued trust in our service team. We’ll be sure to share your kind words with Michael. Thank you again for choosing Gordie Boucher Ford of Kenosha. We look forward to assisting you with all of your future vehicle service and maintenance needs. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Michael Yager and our Service Team provided outstanding service and made your visit a positive experience from start to finish. Keeping our customers informed, answering questions, and providing clear communication throughout the repair process is exactly what we strive for every day. We'll be sure to share your kind words with Michael and the entire Service Team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your vehicle, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha