Michael Yager | Page 2

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback we truly appreciate you sharing your experience. We’re glad to hear our team was friendly and that your service was completed in a timely manner. That’s exactly what we strive for at Gordie Boucher Ford of Kenosha. We also understand your frustration regarding the module being on backorder. Unfortunately, some parts can have extended lead times, but we should always communicate that clearly and keep you updated along the way. If you have any questions or would like an update on the status, please don’t hesitate to reach out we’re here to help and will make sure you’re taken care of as soon as the part arrives. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback, we truly appreciate you taking the time to share your experience. We’re glad to hear the rest of your visit was a 5-star experience, but I’m very sorry to hear about the situation with your personal items during the valet pickup. That’s not the level of care or attention we expect from our team. I would like to make this right for you. If you’re able to, please email me a link to the dog leash and I’ll take care of replacing it for you. We truly appreciate your understanding and the opportunity to address this. Our goal is always to provide a complete 5-star experience, and we’d value the chance to turn this around for you. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear you feel well taken care of every time you visit. Our team works hard to make sure every customer has a comfortable and first-class experience while their vehicle is being serviced. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback and we look forward to seeing you again on your next visit. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear Mike Yager was able to quickly identify the issue with your car and point you in the right direction during your service visit. Our team works hard to make sure every customer gets clear guidance and helpful service. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback and we look forward to helping you again in the future. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear Mike, Ross, Jessica, and the team were able to provide you with such a great service experience. Our goal is always to make every visit helpful, professional, and easy for our customers. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your recommendation, and we look forward to helping you again in the future. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the great 5-star review! We’re glad to hear that you consistently receive very good service and that Mike is always knowledgeable and helpful. Providing dependable service and expert guidance is exactly what we strive for at Gordie Boucher Ford of Kenosha. Thank you for your continued trust we look forward to assisting you again! Sal Papapalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful 5-star review! We’re glad to hear that our team was very professional and helpful in answering all of your questions and concerns. It’s great to know that our free Pick-Up & Delivery service along with the complimentary car wash made a real difference in your experience. Thank you for choosing Gordie Boucher Ford of Kenosha. We look forward to taking care of you again on your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review! We’re glad to hear that our team was kind, knowledgeable, and transparent about what your vehicle truly needed. Providing honest recommendations without pressure or unnecessary services is a core part of our commitment at Gordie Boucher Ford of Kenosha. Thank you for trusting us with your car. We look forward to taking care of you again on your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback, and we sincerely apologize for your experience. What you described poor communication, lack of clarity around the services provided, and breakdowns in basic processes is not acceptable and certainly not the standard we train and hold our team to. We understand how frustrating it is when service issues result in lost time and money, and we take that very seriously. Your comments will be reviewed with our leadership team so we can address the gaps you experienced and prevent this from happening again. We would appreciate the opportunity to speak with you directly and work toward a resolution. Please feel free to contact myself or my service manager Belal @ 262-697-0700 so we can better understand what occurred and take steps to make this right. Thank you again for your feedback it helps us improve. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the excellent 5-star review! We’re thrilled to hear that your service was completed within one day and that you didn’t have to step foot outside. Providing convenient, efficient service with clear communication is exactly what we aim for at Gordie Boucher Ford of Kenosha. Thank you for trusting us with your vehicle — we look forward to serving you again soon! Sal Pappalardo General Manager