Michael Yager | Page 9

I had a terrible experience with the service center at Boucher. I asked from the beginning if I could have a loaner car, while they kept my car for repair, I was told no. I then said if I drop it off on a Boucher. I asked from the beginning if I could have a loaner car, while they kept my car for repair, I was told no. I then said if I drop it off on a Friday I would need it back by Monday because I had 2 jobs and had to make special arrangements. They said it would be done on Monday. No one called Monday until I started calling in the afternoon. They then told me it wasn’t done around 3 pm I said you told me it would be and I have to go from one job to another. Apparently they work with a 3rd party body shop that they were supposed to bring my car by on Friday. Little did they know I checked my cars GPS from my phone all weekend and my car never left Boucher until Monday morning to get worked on. I called to speak to the manager and he tried to lie and tell me the car was picked up Saturday, untrue according to the GPS. They then tried getting a loaner car which took forever, needless to say I lost an hour of pay by the time they brought me a rental car. More

by J Verified Customer Verified Customer

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Good communication on status. Responsive to questions and I had a lot of them. Thanks Responsive to questions and I had a lot of them. Thanks More

by Mel.menke Verified Customer Verified Customer

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Top shelf service and personal! ! Well with the valet service which they pickup and deliver all which was done seamless ! Easy ! Well with the valet service which they pickup and deliver all which was done seamless ! Easy More

by MARK.KOCH Verified Customer Verified Customer

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I have purchased three vehicles over the years. Each time has been a such a wonderful experience that I didn't think the next coukd surpass it. But Marty and the team hit this one out of the park! Each time has been a such a wonderful experience that I didn't think the next coukd surpass it. But Marty and the team hit this one out of the park! I love my 2024 Escape! Thank you for making this another great experience! More

by MADDY_BRADFORD Verified Customer Verified Customer

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I go to them for everything with my ford ecosport and ranger. This was the first time I had to deal with a recall fix. My entire engine had to be replaced and it was super easy and stress free experience ranger. This was the first time I had to deal with a recall fix. My entire engine had to be replaced and it was super easy and stress free experience. I got a rental car quickly after my ecosport had to go in. Great dealership and Mike is a great guy, always kept me up to date on my car. He also gave me all the information about my new engine for my ecosport (it's not the same one as originally came in it). Definitely will keep going back. More

by STEVEN COON Verified Customer Verified Customer

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I've bought 2 cars from this dealership and they always tried to make sure I was happy and if something wasn't quite right, they did what they could to correct it. tried to make sure I was happy and if something wasn't quite right, they did what they could to correct it. More

by DEANBELL23 Verified Customer Verified Customer

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The service and information provided by my advisor was great. He made me aware of what was required and when my vehicle would be completed. great. He made me aware of what was required and when my vehicle would be completed. More

by BSHRIVER Verified Customer Verified Customer

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Best Ford Service department in the Kenosha area! My strongest recommendation for your service needs! My strongest recommendation for your service needs! More

by SJAKLIN Verified Customer Verified Customer

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Everyone was very polite and attentive. I liked the video of the potential problem areas. Got my 214000 vehicle back in good shape. Thanks team I liked the video of the potential problem areas. Got my 214000 vehicle back in good shape. Thanks team More

by ROB.GERE02 Verified Customer Verified Customer

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I really like the service department communication, attention to detail, and the work that was recently done on my 2024 Ford edge. Also the concierge service was excellent to complete a very nice servi attention to detail, and the work that was recently done on my 2024 Ford edge. Also the concierge service was excellent to complete a very nice service visit to Boucher Ford. More

by Eugene Terning Verified Customer Verified Customer

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