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Michael Yim
223 Reviews
223 Reviews
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223 Reviews of Michael Yim
December 23, 2020
Very good experience, Mike Ballard did an exceptional job explaining the car operation without any pressure for a quick decision. Time from purchase to leaving the lot felt about right. Mike Yim was eff job explaining the car operation without any pressure for a quick decision. Time from purchase to leaving the lot felt about right. Mike Yim was efficient and helpful in financing discussion. More
by TommyT
Other Employees Tagged: Mike Ballard
December 07, 2020
They make it easy. No BS. Great team to work with. Looks like in need 25 words so I guess I’ll keep typing. Not much else to say when you had a great experience! like in need 25 words so I guess I’ll keep typing. Not much else to say when you had a great experience! More
by cdougherty
Other Employees Tagged: Mike Ballard
November 28, 2020
Stan is an excellent sales person!!! This was my first time buying a car and he was very helpful!!! He answered all my questions and really helped me to find the best vehicle for me. He took the time to h time buying a car and he was very helpful!!! He answered all my questions and really helped me to find the best vehicle for me. He took the time to help explain all the features of the car, so I didn't have to try to figure out anything by myself. He did a wonderful job! Mike was also very nice to work with, again it was my first time buying a car and he explained all the financial paperwork so that it wasn't as terrifying as I thought it was going to be. He was very patient, which was very, very appreciate!! Both of them were very kind and patient, because buying your first new car is intimidating and they made it a little less so!! More
by wizard918
Other Employees Tagged: Stanislav Kovachki
September 30, 2020
You have a good customer service. All my inquiries had been answered. Shout out to Nick who help us with my tire and windshield problem. Puncture tire replaced. Thanks a lot. The young lady at receiving b been answered. Shout out to Nick who help us with my tire and windshield problem. Puncture tire replaced. Thanks a lot. The young lady at receiving bay is courteous too. Will definitely be back here for future serviced. Specially Mike Yim who is our Sales agent here at Honda.Who helped us from paper works, to finance.very knowledgeable bout cars. Two thumbs up Mike👍🏼👍🏼. You deserved your new position now. Congrats again. Forgot To mentioned Mr.Panerai from financed dept. forget his name More
by jakeormita
Other Employees Tagged: Nick Sloan
July 31, 2020
Michael Yim, Andrew Miller & Garrett Evans are a Dream Team I really can't say enough about the service I received at Heritage Honda of Bel Air. I was a former Honda owner and regretted letting go of a Civic a I really can't say enough about the service I received at Heritage Honda of Bel Air. I was a former Honda owner and regretted letting go of a Civic a few years ago. So I knew I wanted to go with Honda this time. I had read the reviews and knew two of Hondas were in the top 10 safest cars on the road in 2020. I also like the interior, the way Hondas drive and the mileage they're able to reach. As a mom, I didn't have a lot of time the first time I came in to meet with Michael Yim. He did an amazing job showing me potential cars that may fit my needs, answered every single question I had in a way I felt was genuine and never pressured me. I test drove three cars, looked at the interior of five cars and had questions answered about the long term value of the top two I was looking at. The team at Heritage Honda genuinely wanted me to be happy with the vehicle and experience I was going home with and that was clear from the moment of engagement all the way through to the end of the process. Michael Yim was knowledgeable, patient, professional and gave me absolutely no pressure. Manager Andrew Miller was up front, respectful and genuine. Garrett Evans was efficient and accommodating with my 5 year old who was nearing her bedtime. The entire team was engaging, polite and accommodating. It's hard to find a team like this and I would spend money here again and again as long as the same service model is continued. More
by rebeccap
Other Employees Tagged: Andrew Miller, Garrett Evans
July 08, 2020
Leased and HRV Easiest Lease Experience I've ever had. I chose the car online and it was ready when I got there. Paperwork and Lease agreements were what was discuss Easiest Lease Experience I've ever had. I chose the car online and it was ready when I got there. Paperwork and Lease agreements were what was discussed on the phone and by email. Mike is very professional but also easy to talk to and understands what his customer wants. More
by kimbero
June 10, 2020
A little pushy, but no more than I would expect They were the first dealership I contacted when I was looking to purchase a car. They were a little too insistent for my taste. As a first time buyer, They were the first dealership I contacted when I was looking to purchase a car. They were a little too insistent for my taste. As a first time buyer, I didn't feel like I was put at ease. To be fair, they were not especially rude either. Average. More
by mmichaelyoo
Other Employees Tagged: Chris Schroeder
June 02, 2020
The mechanical service was good, and on time. Unfortunately, they contract out car detailing to people who take a long time, & don't do a complete job. The service manager did get after the reta Unfortunately, they contract out car detailing to people who take a long time, & don't do a complete job. The service manager did get after the retailer & force them to actually do the job they were paid to do. More
by James
Other Employees Tagged: Christina Frankos , Bridget Alloway, Nate Goggins
May 24, 2019
not what I expected Michael seemed nice enough but really not well informed about the options he could use to deliver a great customer experience. He knew about the car, Michael seemed nice enough but really not well informed about the options he could use to deliver a great customer experience. He knew about the car, but he mixed up our paperwork and it took HOURS on the phone with our insurance company to fix an error that should have been double checked before we left the lot. It was a major hassle. It seemed to me like once Michael got the sale he was done with trying to accommodate the needs of his customer. I wish him the best of luck. We are Honda fans but we will not purchase a car from him again in the future. More
by honda fan
Other Employees Tagged: Andrew Nace, Chris Schroeder
May 08, 2019
Not professional Michael lacks professionalism! There is a process and even Michael Yim needs follow it! Being obnoxious such as Michael really gets you no where othe Michael lacks professionalism! There is a process and even Michael Yim needs follow it! Being obnoxious such as Michael really gets you no where other than a bad review! Just saying.... Be nice Michael. More
by Sapphire
