Michael Zafiriou
Michael Zafiriou at Volkswagen of Downtown Chicago

Michael Zafiriou | Page 13

General Manager

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

Contact Me
4.0
125 Reviews

With over 20yrs of automotive sales experience, I value excellent customer service above all else. Love to help people with finance needs and credit hiccups. Started in 99' at a VW/Nissan dealer and 20yrs later, I find myself back with VW! Huge Animal lover and have 3 wonderful pets Lucille, Stephie, and Kitty. I learned excellent customer service and incredible attention to detail from ABT Appliance & Electronics back as a teenager. Please stop in and say hi!

Dealership Experience

7 yrs, 8 mos

Industry Experience

27 yrs, 3 mos

4.0

125 Reviews

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125 Reviews of Michael Zafiriou

January 21, 2020

Dealership Rating
Employee Rating

Great Service Center, terrible sales and sales manager Bill, the service manager, was great to work with. He’s very carrying and polite and was focused on making our experience to Volkswangen’s standards. More

by MARTINIV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Smith , Bill Dolan

December 09, 2019

Dealership Rating
Employee Rating

New car purchase We acquired the VW Tiguan 2019 and the experience was awesome! Great service and easy to do business with them. Anthony took the time to pick us up at More

by Javier Leyva Novoa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Bermeo, Wesley Teicher

December 09, 2019

Dealership Rating
Employee Rating

THE WORSE CAR BUYING EXPERIENCE IN 45 YEARS TALK TO MICHAEL ZAFIRIOU AND MARK IN FINANCE AND INSURENCE. I purchased a VW Atlas on 11/2/2019 THEY HAVE NOT PAID OFF MY TRADES AS OF 12/9/2019 I GOI More

by mikewade1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Donnie Avramov, Anthony Bermeo, Bill Dolan, Mark

November 26, 2019

Dealership Rating
Employee Rating

Great experience Manager Mike Zafiriou and sales person Angela Berg were very friendly and helpful! They made buying a new car an easy positive experience. Thank you b More

by AMELIAARRIGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg

November 23, 2019

Dealership Rating
Employee Rating

Easily the worst people I've ever made a large purchase from The process was rife with lies and threats coming from Mike and Jason. Jason has the emotional stability of a hormonal teenager, which once resulted i More

by mike.w.richardson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Donnie Avramov, Jason Halley, Bill Prince

Dec 20, 2019

Volkswagen of Downtown Chicago responded

It is unfortunate that mr Richardson left with those thoughts. We were unable to get an approval on this loan initially due to credit issues and a previous totaled car that he initially told us was paid in full by his insurance company which turned out was a lie. His sales rep, the finance manager, and the store manager called over and over and over to get either proof of payoff or to bring our car back and Mike Richardson refused to do either for several months. He would not speak with Jason and finally opened up lines of communication with me. I had not initially met Mr Richardson but since he refused to take calls from both his sales rep, finance manager, and the store manager, i offered to get involved. We worked incredibly hard to get an approval and when we finally did, we gave him additional time to muster up a small down payment. Considering he lied initially about his payoff and then refused to bring our car back, We still allowed him time to come up with his down payment. He is upset with us because we did not pay off his old car. He did not buy it from us or trade it to us- it was totaled. He never asked us to pay it off nor did we ever promise to pay it off. We are not even entirely sure why he thought we would pay it off for him. We simply had the bank waive that stipulation so he was able to buy this car with less overall money down. It’s almost humorous that we did all these things and he still gives us a terrible review! Either way, we were still happy to help him with his auto purchase. We wish he left here feeling a little different as we believe we went over and above here but hopefully over time, he reevaluates his experience and feels differently.

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