Michael Zimmerman

I was excited to purchase my new vehicle here, but the experience after the sale has been one of the most frustrating customer service experiences I’ve ever had. The night I purchased my vehicle, it wa experience after the sale has been one of the most frustrating customer service experiences I’ve ever had. The night I purchased my vehicle, it was already around 10:00 p.m. My dash cam was hardwired into my trade-in, and removing it wasn’t something that could be done in a few minutes. My son was going to help remove it, and I was told I could come back the next day while my new vehicle was being detailed. The next day, I even received the dealership’s customer satisfaction survey call. I told the representative I was coming back to clean out my trade-in and have my new car detailed, and that I’d discuss the survey in person. When I arrived, my trade-in had already been sent away. The staff told me they would retrieve my dash cam from the wholesale lot. I left without worrying because they assured me they would get it back to me. I even have text messages from my salesperson stating: “It’s been sent to our wholesale lot so I will call them and see if they can take it out.” Fast forward more than a month, and instead of returning my property, I was offered a cheap generic dash cam from Temu as a replacement for my Anker Roav dash cam that I purchased myself. Then, to make matters worse, my salesperson later claimed he never told me I could come back for my belongings. Throughout this entire ordeal, I waited for return calls from Mr. Zimmerman and Mr. Whitaker. Neither ever called me back despite multiple promises. There were also issues with the “detail” on my new vehicle that were never resolved. The vehicle wasn’t properly cleaned, there was a handprint left on the dashboard, and there was a scratch near the shifter that I reported immediately. Those concerns were also ignored. Mistakes happen. Losing a customer’s property is unfortunate but fixable. Ignoring the customer, changing the story, failing to return calls, and offering an inferior replacement instead of making things right is what earned this review. If you buy a vehicle here, remove every single personal item before handing over your keys, because if something goes missing, don’t expect anyone to take ownership of the problem. More

Report | Print

Dealership seemed ok at first, we made the decision to buy a used vehicle from them. As soon as we got it home we noticed the tire pressure light came on, i put air in the tire but it came back on so we t buy a used vehicle from them. As soon as we got it home we noticed the tire pressure light came on, i put air in the tire but it came back on so we took it to a tire shop and it one tire had multiple holes in it. My wife contacted the salesman who talked with Michael Zimmerman, Michael said she waited to long to contact them so they wouldnt do anything about it. I myself have called to talk to Michael twice and still no call back, I called and asked to speak with the general manager and he has not returned my phone call. I will never do business with carl black ever again. All they care about is suckering you in and taking your money after that they do not care. I guess thats how business is done this day. More

Report | Print

Our “go to” team for anything automotive. We simply can’t say enough with how pleased we are through eight vehicle acquisitions, and the exceptionally solid and personal maintenance service. Alex Garc can’t say enough with how pleased we are through eight vehicle acquisitions, and the exceptionally solid and personal maintenance service. Alex Garcia was our recent salesman and I’ve NEVER HAD A BETTER SALES TRANSACTION EXPERIENCE ANYWHERE. Alex was recommended by Matt Gill in the Service Department who is another stalwart representative for Carl Black. We are totally hooked on Carl Black and proud to be so. More

by RPWGA Verified Customer Verified Customer

Report | Print

All the people at Carl Black GMC were very courteous and very professional services. I will recommend this dealership to all of my friends and family very professional services. I will recommend this dealership to all of my friends and family More

by Cedric 2898 Verified Customer Verified Customer

Report | Print

I was able to work out a fair deal on a new Acadia without all the drama-professional approach. Good people and attentive processing made it a nice transaction. without all the drama-professional approach. Good people and attentive processing made it a nice transaction. More

by DONJSK1BA Verified Customer Verified Customer

Report | Print

Great costumer service the staff was awesome.. Sapphire was the best Eric was one of the most outgoing salesman I ever met went out of way to make it happen Outstanding 🙏 Thanks Carl Black Love my Ne was the best Eric was one of the most outgoing salesman I ever met went out of way to make it happen Outstanding 🙏 Thanks Carl Black Love my New Truck More

by ELPATRONPROMO Verified Customer Verified Customer

Report | Print

Carl Black did an amazing and painless job in getting us into our new Buick. Alex was patient and considerate in everything that we were looking for out of our new Buick. Thanks again! into our new Buick. Alex was patient and considerate in everything that we were looking for out of our new Buick. Thanks again! More

by ELICORDERO Verified Customer Verified Customer

Report | Print

The sales person Alex García was one of the best and best professional person ever treated me. He is the best seller I will definitely buy again professional person ever treated me. He is the best seller I will definitely buy again More

by APUGA Verified Customer Verified Customer

Report | Print

Wonderful sales staff very friendly made the buying experience easy with no headache always feel welcome when I come into the show room at Carl black, prices are competitive and has a family atmospher experience easy with no headache always feel welcome when I come into the show room at Carl black, prices are competitive and has a family atmosphere. Would recommend anyone looking for a new vehicle to visit their show room. More

by RHSS Verified Customer Verified Customer

Report | Print

My wife and I were very pleased with service we received from Emarie. He helped us find exactly the car we wanted at a price that was almost within the budget we had set. His attention after the sale was ev from Emarie. He helped us find exactly the car we wanted at a price that was almost within the budget we had set. His attention after the sale was even more impressive. More

by CUSTERHILL Verified Customer Verified Customer

Report | Print