Awesome work the employees are so respectful and very
friendly they make sure that you get you vehicle fix on time
friendly they make sure that you get you vehicle fix on time
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by LISA.RIOS18
Verified Customer
Verified Customer
Jun 23, 2022 -
Gettel Toyota of Lakewood responded
Thanks for the five star review Lisa. Ryan Fischer General Manager
They are accommodating for my schedule and get the job
done! The staff is courteous and informative.
done! The staff is courteous and informative.
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by karlinefl
Verified Customer
Verified Customer
Jun 22, 2022 -
Gettel Toyota of Lakewood responded
Thanks for the five star review. I am glad you had such a positive experience with our service area. Ryan Fischer General Manager
Dealership is awesome.
You don't feel pressured when car shopping. Clean, spacious, and friendly staff.
You don't feel pressured when car shopping. Clean, spacious, and friendly staff.
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by Mariamgonzalez73
Verified Customer
Verified Customer
Jun 20, 2022 -
Gettel Toyota of Lakewood responded
Thank you for the kind words. I see you only gave us three stars. Is there something we could have done differently to get a better review? Ryan Fischer General Manager
Disappointed this visit.
Waited 45 minutes just to be checked in for my service appointment, then an additional 2 hours for an oil change and tire rotation. No complimentary
Waited 45 minutes just to be checked in for my service appointment, then an additional 2 hours for an oil change and tire rotation. No complimentary car wash. No one bothered to let me know what was going on and why they were so long. When I went to check on my car I was told the person was at lunch and I noticed about a dozen keys on her desk for folks whose service was finished and needed to be checked out. Please don’t make an appointment time and then take almost an hour just for the check in. If you are short staffed just don’t overbook, or at the least let people know in advance, my time is valuable as well.
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by catrobinson01
Verified Customer
Verified Customer
Jun 15, 2022 -
Gettel Toyota of Lakewood responded
I am sorry your service took so long, We were a little short staffed that day. I did check tour appointment time, it was for 11AM. Michele checked you in at 11:20. I am sorry you had to wait for her as well. I am sure we will do better next time. Thank you for your patience. Ryan Fischer General Manager.
Although they missed seeing a second bent rim and I had
to take the vehicle back again, I believe they really tried to solve the problem. But ultimately, the problem is still there. I'm also concerned that
to take the vehicle back again, I believe they really tried to solve the problem. But ultimately, the problem is still there. I'm also concerned that 2 rims were bent. I realize that different things can cause this but $600 a pop seems exhorbitant for rims.
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by lsnyder1948
Verified Customer
Verified Customer
Other Employees Tagged:
Kelby Lawson
Jun 01, 2022 -
Gettel Toyota of Lakewood responded
I am sorry about the problem you had. If you would like to discuss this further, please contact Diane Beimann our Customer Relations Manager at 941-567-1080. Ryan Fischer General Manager
Everyone was very nice snd understood my problem.
It was only maintenance but
It was completed in a timely manner
It was only maintenance but
It was completed in a timely manner
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by FREERTERRY
Verified Customer
Verified Customer
May 31, 2022 -
Gettel Toyota of Lakewood responded
Thanks for the five star review Terry. Ryan Fischer General Manager
Not happy with the long wait.
This dealership has definitely taken a few steps backwards.
This dealership has definitely taken a few steps backwards.
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by RAZENKANE12
Verified Customer
Verified Customer
May 31, 2022 -
Gettel Toyota of Lakewood responded
I am sorry you didn't have a positive experience with our service department. If you would like to discuss this further, please call Diane Beimann our Customer Relations manager at 941-567-1080
Everything was smooth as easy!
Nice waiting area. Customer service rep was great. Thank you!
Nice waiting area. Customer service rep was great. Thank you!
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by GGREENFIELD
Verified Customer
Verified Customer
May 31, 2022 -
Gettel Toyota of Lakewood responded
Thanks for the five star review. I am glad Michele made your visit easy for you. Ryan Fischer General Manager
Michelle was great!
Once she was associated with my vehicle, the experience was efficient and quick.
I was in for my first service on my new RAV4.
When I arrived in
Once she was associated with my vehicle, the experience was efficient and quick.
I was in for my first service on my new RAV4.
When I arrived in the service lane earlier than my appointment, I was told that my George would be in at 11:00, and I should wait the 1/2 hour for him.
By 11:15 I checked the lane and the gentleman told me that Michelle was my new rep.
I went to Michelle and she had started my service and we were underway. She said the service should be done and my car ready by 1:00.
I found a place to eat lunch and walked there.
Michelle called me at 12:00 and let me know the car was ready. I called Uber and picked my car up.
The plastic seat protector was in my seat and the paper floor mat was in the car but your lane man showed me the trash van.
As I mentioned, Michelle and the tech who serviced my RAV4 were great!
But, suggestions might be,
Quick lane for quick work.
Wash the cats after service work.
And take the plastic and paper out of the car when finished.
I am in the service business, sold cars for 7 years, and Jim might expect more from such an expensive outlay.
Ken Garcia
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by KEN.GARCIA713
Verified Customer
Verified Customer
May 27, 2022 -
Gettel Toyota of Lakewood responded
Thanks for the four star review and your suggestions. They are all things we are supposed to be doing. I am sorry that we missed doing them to your vehicle. Ryan Fischer General Manager
Everyone is pleasant and helpful,, I have 4 cars.
All Toyota, 2 of them I bought from this location. My parents also bought their van here.
All Toyota, 2 of them I bought from this location. My parents also bought their van here.
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by ADTHAKORN
Verified Customer
Verified Customer
May 23, 2022 -
Gettel Toyota of Lakewood responded
Thanks so much for the five star review and your loyalty. It sounds like michele di a really good job with Service. Ryan Fischer General Manager