Michelle Fontaine | Page 10

A very satisfied customer While on vacation, I learned that my prevous Ford F-150 (also purchased at Flood) with 182,000 miles required significant work to keep going. I made While on vacation, I learned that my prevous Ford F-150 (also purchased at Flood) with 182,000 miles required significant work to keep going. I made the decision to apply that money towards a downpayment on a new F-150 instead. I reached out to Michelle Fontaine via the Flood mobile wesbsite for information on pricing on three 2017s currently in inventory. She responded with the information requested within two hours, I contacted her to make arrangements to come in the following week, and on the day of my visit there was a seamless handoff to Reno Silvestri in sales. Reno was extremely professional and personable, and keen to make sure that we had ample time to test drive the trucks we were interested in. My wife had many questions regarding option packages, etc., and he walked her through what each included until she was satisfied. As an added bonus, I received far more in trade than I was anticipating for my old truck. The entire experience was a genuine pleasure. I cannot recomment Flood Ford of East Greenwich highly enough! More

Report | Print

Outstanding, no nonsense,""customer focused service"! Upon making my initial contact with Michelle Fontaine at Flood Ford, she provided me with a detailed list of all F-150 Pickups with the options I had Upon making my initial contact with Michelle Fontaine at Flood Ford, she provided me with a detailed list of all F-150 Pickups with the options I had specified. There was no pressure or hype when I came to the Flood Dealership. Michelle simply introduced herself and helped me refine my search. I was then introduced to Robert Bell who patiently, without any hype or pressure, made my search and buying experience a pleasure! After only 2 test drives and 15 minutes at Robert's desk, he presented me with a proposal that was $1,000 below any other dealer, or my expectations. And that was without going back and forth to his manager several times. Robert is not only a good salesman, but now a good friend after the sale. I will definitely refer Robert Bell, Michelle Fontaine and Flood Ford to family and friends! Ed Carter More

Report | Print

Excellent focused customer service This dealer gets 5's across the board for the sales experience. The sales associate was excellent at answering my questions and not wasting my time ta This dealer gets 5's across the board for the sales experience. The sales associate was excellent at answering my questions and not wasting my time talking or selling things I already understood or were already sold on. Ultimately this dealer sold me the exact vehicle I was looking for at an extremely attractive price that made the buying decision effortless. More

Report | Print

Best car buying experience After visiting a competing Ford dealership and being very disappointed and not getting the level of service that they pay great money to advertise, W After visiting a competing Ford dealership and being very disappointed and not getting the level of service that they pay great money to advertise, We went to Flood Ford to purchase a 2017 Ford Pick up truck.Mike Coleman the sales mgr.went above and beyond to make sure we were satisfied with our purchase.Mike explained all the features of the vehicle and answered all our questions. The entire sales team through out the facility were very courteous and pleasant.Michelle Fontaine helped with setting appointment with Mike Coleman.Again a very good experience in dealing with Flood Ford.I would highly recommend this dealership to all my friends and family. More

Report | Print

Great Experience Very relaxing experience. I worked with several people through the whole process and they were all wonderful. I worked with Michelle, Marc, Joe and Pa Very relaxing experience. I worked with several people through the whole process and they were all wonderful. I worked with Michelle, Marc, Joe and Paulette. They made the buying experience very comfortable and I don't like dealing with the whole car buying experience. I would not hesitate to ever go back to Flood Ford in East Greenwich. More

Report | Print

First Time Sale I want to commend my sales representative Tyler, it was his first sale and he was AWESOME! He was extremely friendly, professional, and accommodating, I want to commend my sales representative Tyler, it was his first sale and he was AWESOME! He was extremely friendly, professional, and accommodating, His style of treating his client as he would want to be treated, making me feel at ease, and that he would do all he could to help me get the automobile I really wanted, without the sales pressure that you receive at most dealerships, is his greatest asset as a sales representative as is his friendly and open hearted manner. I hope he never loses this style of being able to put himself in his clients shoes, knowing that purchasing an automobile is a very stressful situation, and that trying to obtain what you really want as a customer is very important. I'd rate Tyler at 10+. More

Report | Print

Great Experience ! I look forward to driving my new Edge - I had a great experience at the dealership and working with John D. - I have not bought a new car for myself I look forward to driving my new Edge - I had a great experience at the dealership and working with John D. - I have not bought a new car for myself since my daughter was in Kindergarten now she is in college! If I knew it was going to be this easy I would have bought sooner – I went on-line reserved the car, made one visit to the dealer - had the test drive and made the deal. It was fast, easy and convenient. Thank you Flood Ford ! More

Report | Print

Easy going no pressure The process was smooth , easy and painless. The staff was accommodating. They set a good example of how business is conducted. Thanks for your help ag The process was smooth , easy and painless. The staff was accommodating. They set a good example of how business is conducted. Thanks for your help again More

Report | Print

Best car buying experience. Simple and easy. Michelle Fontaine who was the first person I had contact with at flood ford. She was extremely helpful and also part of the reason flood ford won me o Michelle Fontaine who was the first person I had contact with at flood ford. She was extremely helpful and also part of the reason flood ford won me over. From start to finish i couldn't have had a better experience with everyone there and will highly recommend flood to friends and family and all the guys at the fire department. More

Report | Print

FANTASTIC EXPERIENCE THIS IS 2ND FORD I BOUGHT AT FLOOD FOR IN THE LAST YEAR AND A HALF. BOTH TIMES I STARTED WITH MICHELLE FONTAINE. SHE WAS EXCELLENT. VERY HELPFUL AND P THIS IS 2ND FORD I BOUGHT AT FLOOD FOR IN THE LAST YEAR AND A HALF. BOTH TIMES I STARTED WITH MICHELLE FONTAINE. SHE WAS EXCELLENT. VERY HELPFUL AND PATIENT AND KNOWLEDGABLE. THIS TIME I PURCHASED A 2015 EDGE. LOVE THE CAR AND SALESMAN CHRIS BRODEUR VERY HELPFUL AND KNOWLEDGABLE. THE FINACE PERSON MADE THAT PROCESS VERY EASY. I WILL RECOMEND FLOOD TO ANY ONE LOOKING FOR A VEHICLE. I PLAN ON BEING ONLY A FLOOD CUSTOMER More

Report | Print