Michelle Fontaine | Page 9

Excellent - Start to Finish - Great Experience I'd like to thank the staff @ Flood Ford East Greenwich for a easy pleasant experience. From our start with Michelle Fontaine to the end of the deal I'd like to thank the staff @ Flood Ford East Greenwich for a easy pleasant experience. From our start with Michelle Fontaine to the end of the deal with the Finance Manager it was an easy transaction. No hassle, no scams, no hidden cost - just 100% honest dealing. I highly recommend the Flood Group for your next car buying experience. See Jay Brooks (Sales Representative) - he is very nice guy that wants to help anyway he can. Best of luck to you all - Thank you from the Riccitelli Family. More

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AWESOME SERVICE!!!! Staff made my sale fast and easy and excellent service, and really took the time to listen, and help me find a car that I was looking for. Staff made my sale fast and easy and excellent service, and really took the time to listen, and help me find a car that I was looking for. More

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Painless Very knowledgeable sales person (Sophia) Financing was easy and explained all extended warranty services. Overall a nice experience, treated with co Very knowledgeable sales person (Sophia) Financing was easy and explained all extended warranty services. Overall a nice experience, treated with courtesy and professionalism. Highly recommended More

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Great customer service Our sale guy was awesome he worked with us on buying a car that fit us and Kyle worked his hardest to get a vehicle with our credit score being the wa Our sale guy was awesome he worked with us on buying a car that fit us and Kyle worked his hardest to get a vehicle with our credit score being the way they are ... he was also polite and courteous ... he also helped us set up the Bluetooth in the car. More

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Buying a New vehicle Buying a new vehicle can be a daunting experience. Not so at Flood Ford. Starting with the internet sales manager, Michelle, who coordinated the pro Buying a new vehicle can be a daunting experience. Not so at Flood Ford. Starting with the internet sales manager, Michelle, who coordinated the process, to Reno, Salesman, and followed by Paulette and Joe who dealt with financing and car registration, etc. the entire process was easy and satisfying. They were all eager to please and satisfy me. Highly recommend this dealership. More

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Outstanding Experience From the time we walked in we were treated with courtesy and professionalism. Probably the best car buying experience we've ever had. From the Interne From the time we walked in we were treated with courtesy and professionalism. Probably the best car buying experience we've ever had. From the Internet rep. Michelle, to the sales rep. Ken Wylye and finance rep. Joe our interaction was nothing but positive. When taking delivery Ken meticulously reviewed all the vehicle features and explained everything in detail. Joe as well did a through job with the paper work and detailing various warranty packages. Great experience at Flood Ford will highly recommend to our friends. More

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Michelle is the best!! I emailed Flood Ford and received an immediate response from Michelle. She connected me with John Derobbio in sales and she followed up with me every I emailed Flood Ford and received an immediate response from Michelle. She connected me with John Derobbio in sales and she followed up with me every step of the way. She answered her emails immediately. Great person!! Thanks Michelle. More

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A very satisfied customer While on vacation, I learned that my prevous Ford F-150 (also purchased at Flood) with 182,000 miles required significant work to keep going. I made While on vacation, I learned that my prevous Ford F-150 (also purchased at Flood) with 182,000 miles required significant work to keep going. I made the decision to apply that money towards a downpayment on a new F-150 instead. I reached out to Michelle Fontaine via the Flood mobile wesbsite for information on pricing on three 2017s currently in inventory. She responded with the information requested within two hours, I contacted her to make arrangements to come in the following week, and on the day of my visit there was a seamless handoff to Reno Silvestri in sales. Reno was extremely professional and personable, and keen to make sure that we had ample time to test drive the trucks we were interested in. My wife had many questions regarding option packages, etc., and he walked her through what each included until she was satisfied. As an added bonus, I received far more in trade than I was anticipating for my old truck. The entire experience was a genuine pleasure. I cannot recomment Flood Ford of East Greenwich highly enough! More

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Outstanding, no nonsense,""customer focused service"! Upon making my initial contact with Michelle Fontaine at Flood Ford, she provided me with a detailed list of all F-150 Pickups with the options I had Upon making my initial contact with Michelle Fontaine at Flood Ford, she provided me with a detailed list of all F-150 Pickups with the options I had specified. There was no pressure or hype when I came to the Flood Dealership. Michelle simply introduced herself and helped me refine my search. I was then introduced to Robert Bell who patiently, without any hype or pressure, made my search and buying experience a pleasure! After only 2 test drives and 15 minutes at Robert's desk, he presented me with a proposal that was $1,000 below any other dealer, or my expectations. And that was without going back and forth to his manager several times. Robert is not only a good salesman, but now a good friend after the sale. I will definitely refer Robert Bell, Michelle Fontaine and Flood Ford to family and friends! Ed Carter More

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Excellent focused customer service This dealer gets 5's across the board for the sales experience. The sales associate was excellent at answering my questions and not wasting my time ta This dealer gets 5's across the board for the sales experience. The sales associate was excellent at answering my questions and not wasting my time talking or selling things I already understood or were already sold on. Ultimately this dealer sold me the exact vehicle I was looking for at an extremely attractive price that made the buying decision effortless. More

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