Michelle Fontaine | Page 9

Good Experiance They helped me get the best deal for the used car and made the transition to my next Escape very smooth. I have recommended them to other people They helped me get the best deal for the used car and made the transition to my next Escape very smooth. I have recommended them to other people More

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New 2015 Ford Explorer XLT My buying experience at Flood Ford was excellent. It was my first time to this dealer after moving to Rhode Island from Connecticut. I will positive My buying experience at Flood Ford was excellent. It was my first time to this dealer after moving to Rhode Island from Connecticut. I will positively be a returning customer. I was contacted via email, very quickly by Michelle Fontaine. I was put in contact with Mike Coleman. Mike was very pleasant and knowledgeable about the new Explorers. We talked about my using the Ford X-Plan several times in the past. Mike arrived at a price that was lower than the current X-Plan would have given. We had taken a test drive and I was very impressed. I wanted the towing package so we had to place an order. The Explorer arrived in about 6 weeks. The transaction portion of the delivery process with John was very quick and painless. It was much quicker and more efficient than this part of the process that I experienced in the past. The explanation of the features was very detailed and well done by Mike Coleman. In conclusion, I am very satisfied and happy with my entire experience at Flood Ford of East Greenwich, RI. More

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Too Much to Say in So Few Words John DeRobbio was an absolute gentleman. He went above and beyond to make sure I had a 100% understanding of the contract I was entering into. He wa John DeRobbio was an absolute gentleman. He went above and beyond to make sure I had a 100% understanding of the contract I was entering into. He was also very patient with my trying different vehicles while trying to make an educated decision on the vehicle I wanted to buy. As of this moment I would certainly do business with John DeRobbio again and would be more than happy to refer other customers to John if I know of anyone in need of purchasing a new or used vehicle. Michelle Fontaine kept in constant contact with me through email from the time I indicated that I was interested in leasing a vehicle until the time the purchase was made. She is very persistent in keeping communications open. Kudos to Michelle. Joseph Pezza stayed beyond his regular work day on a Friday before a long weekend to put together the financing so that I could have the vehicle that same evening. Now that says a lot for an employee. Also, I can’t let it go unsaid about how Mike Whyte in the service department went above and beyond the call of duty also when my 2010 Ford Explorer was being repaired. He made sure I had another vehicle to use while I was on vacation and my vehicle was in for repair. He did not know me. I was not a customer of Flood Ford in the past. I could not get any other Ford dealerships to take my car for over 2 weeks because everyone was overbooked with recalls. He took my vehicle in when others wouldn’t and while I was not able to have my vehicle repaired when I needed it, he did make sure I had a vehicle to use in place of it. Mike is a credit to the service department of Flood Ford and puts the Customer in "Customer Service". More

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Good experience with a new vehicle purchase All aspects of the procedure to lease a new vehicle were well done. From the beginning, we dealt with Michelle over the internet - she was very helpfu All aspects of the procedure to lease a new vehicle were well done. From the beginning, we dealt with Michelle over the internet - she was very helpful without being pushy. We worked the deal with Rob, who actually listened to what we wanted and worked towards reaching that goal. Would recommend and we would use this dealership again. More

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Great experience Best experience I ever had with a car dealership. Everyone was so nice and helpful right from the first email I sent until I picked up my vehicle. Best experience I ever had with a car dealership. Everyone was so nice and helpful right from the first email I sent until I picked up my vehicle. I will definitely do business there again. More

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Great Experience! Steve Gonsalves was able to help get me out of bad situation and was very honest! Steve Gonsalves was able to help get me out of bad situation and was very honest! More

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