Michelle Fontaine | Page 9

Left me with no worries about service Went to several dealerships, one walked away when I mentioned interest in a used 2014 car. Drove just down the road to Flood Ford , said I wanted to Went to several dealerships, one walked away when I mentioned interest in a used 2014 car. Drove just down the road to Flood Ford , said I wanted to trade my 2011 Escape LTD 3.0 for a newer version. John DeRobbio met me and quickly narrowed down my vehicle wants; horsepower, trim, Heated seats, fog lights for deer ( saved my butt too many times too count). We went for a ride in a new arrival Escape Titanium with the larger engine and I pinned him to the seat getting on Rte 4:sorry. No turbo lag and the shifting was smooth. As this car was uninspected, they went thru it with a fine tooth comb. After all the work they did, I have no complaints about not haggling for higher trade in value. Even dropped the gas tank to replace fuel pump- woulda been pissed about that 2 month down the road. Anyway, I would have a beer with John, felt like family. Thanks, Bob More

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Great Customer Service Total no hassle car buying experience really appreciate that! Outstanding service right out of the gate called dealership and spoke with Michelle via Total no hassle car buying experience really appreciate that! Outstanding service right out of the gate called dealership and spoke with Michelle via email. When I arrived at Flood Ford car was ready for me to test drive. Sales person Sophia fantastic and Joe in the finance department top notch! I will and would recommend Flood Ford for all my car buying experience in the future. Thanks Tom R More

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Couldn't have been smoother! John and Michelle couldn't have made this a smoother transaction. Much of the preliminary work was done via email, making the best use of my time. In John and Michelle couldn't have made this a smoother transaction. Much of the preliminary work was done via email, making the best use of my time. In the past six years, my wife and I have gone to Flood Ford and John Derobbio for six Escapes. We wouldn't continue to do so if it weren't an excellent experience. When you're in the market for a new car, I highly recommend that you contact Michelle and John. More

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Excellent - Start to Finish - Great Experience I'd like to thank the staff @ Flood Ford East Greenwich for a easy pleasant experience. From our start with Michelle Fontaine to the end of the deal I'd like to thank the staff @ Flood Ford East Greenwich for a easy pleasant experience. From our start with Michelle Fontaine to the end of the deal with the Finance Manager it was an easy transaction. No hassle, no scams, no hidden cost - just 100% honest dealing. I highly recommend the Flood Group for your next car buying experience. See Jay Brooks (Sales Representative) - he is very nice guy that wants to help anyway he can. Best of luck to you all - Thank you from the Riccitelli Family. More

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AWESOME SERVICE!!!! Staff made my sale fast and easy and excellent service, and really took the time to listen, and help me find a car that I was looking for. Staff made my sale fast and easy and excellent service, and really took the time to listen, and help me find a car that I was looking for. More

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Painless Very knowledgeable sales person (Sophia) Financing was easy and explained all extended warranty services. Overall a nice experience, treated with co Very knowledgeable sales person (Sophia) Financing was easy and explained all extended warranty services. Overall a nice experience, treated with courtesy and professionalism. Highly recommended More

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Great customer service Our sale guy was awesome he worked with us on buying a car that fit us and Kyle worked his hardest to get a vehicle with our credit score being the wa Our sale guy was awesome he worked with us on buying a car that fit us and Kyle worked his hardest to get a vehicle with our credit score being the way they are ... he was also polite and courteous ... he also helped us set up the Bluetooth in the car. More

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Buying a New vehicle Buying a new vehicle can be a daunting experience. Not so at Flood Ford. Starting with the internet sales manager, Michelle, who coordinated the pro Buying a new vehicle can be a daunting experience. Not so at Flood Ford. Starting with the internet sales manager, Michelle, who coordinated the process, to Reno, Salesman, and followed by Paulette and Joe who dealt with financing and car registration, etc. the entire process was easy and satisfying. They were all eager to please and satisfy me. Highly recommend this dealership. More

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Outstanding Experience From the time we walked in we were treated with courtesy and professionalism. Probably the best car buying experience we've ever had. From the Interne From the time we walked in we were treated with courtesy and professionalism. Probably the best car buying experience we've ever had. From the Internet rep. Michelle, to the sales rep. Ken Wylye and finance rep. Joe our interaction was nothing but positive. When taking delivery Ken meticulously reviewed all the vehicle features and explained everything in detail. Joe as well did a through job with the paper work and detailing various warranty packages. Great experience at Flood Ford will highly recommend to our friends. More

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Michelle is the best!! I emailed Flood Ford and received an immediate response from Michelle. She connected me with John Derobbio in sales and she followed up with me every I emailed Flood Ford and received an immediate response from Michelle. She connected me with John Derobbio in sales and she followed up with me every step of the way. She answered her emails immediately. Great person!! Thanks Michelle. More

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