Michelle Laughman

I purchased my 330I from Michelle and it was by far the best experience I have had buying a vehicle. I left the dealership feeling like I have known her for years and her personality is infectious. In f best experience I have had buying a vehicle. I left the dealership feeling like I have known her for years and her personality is infectious. In finance I had the pleasure of working with Betty who explained all of my warranty options and which ones worked best for me and my driving habits. More

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Great experience. Bought used vehicle from out of state. Michelle made it easy and quick. 100% satisfied. Went out of their way to address our needs. Michelle made it easy and quick. 100% satisfied. Went out of their way to address our needs. More

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A great buying experience! This is my second time purchasing a car from this dealership and it was amazing. As a consumer one of the hardest things to do is find a business that This is my second time purchasing a car from this dealership and it was amazing. As a consumer one of the hardest things to do is find a business that can consistently provide amazing service and somehow that's exactly what I've experienced with this company. Everyone (...and I mean everyone) is SO WELCOMING AND COURTEOUS. Both times that I've purchased from them I've driven nearly 2 hrs to do so and both time my expectations were exceeded. They have to have one of the best HR teams around because the people they hire just get it. No pressure, no run around, just genuinely helpful and thoughtful customer service. Every really wants to help you. Sounds simpl, but it's not. There's a real family atmosphere that they've created there that everyone top to bottom seems to truly embrace. I couldn't be happier with my new purchase and the experience that Eric and Anthony amongst others provided while my fiance and I were at their dealership. I would highly recommend them to anyone looking to buy a BMW. More

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Search for a quality, low mileage used car The lease on my wife's Buick was about to expire, we diligently looked at numerous car dealers and brands, but could not find a car anywhere near what The lease on my wife's Buick was about to expire, we diligently looked at numerous car dealers and brands, but could not find a car anywhere near what my wife was looking for, exterior color, interior color, and just a few amenities. I took my Z4 into BMW of Akron for service a day or so later, and took a 328i home as a loaner car. Turns out, my wife loved driving this car, but a current model was too expensive for her. Michelle told me she would "find" the car my wife was looking for, possibly one coming off lease. Expecting this to possibly take weeks to find the right car, I was totally surprised when Michelle called 5 days later, with just exactly what my wife was looking for, and my wife's very happy! Thanks Michelle, great job! I never doubted you. More

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Awesome experience Took delivery of my 5 series last night and it was an amazing experience. Michelle Laughman is what I'd consider to be a top notch sales professional Took delivery of my 5 series last night and it was an amazing experience. Michelle Laughman is what I'd consider to be a top notch sales professional as is Joshua Deluco. More

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Love BMW of Akron!! This is our second vehicle purchased from Akron BMW (Formerly Dave Walter BMW). The staff here go out of their way to make sure their clients are sati This is our second vehicle purchased from Akron BMW (Formerly Dave Walter BMW). The staff here go out of their way to make sure their clients are satisfied, especially Michelle and Erik. I did not feel rushed nor pressured to do anything until I was completely satisfied with what I was purchasing. It is customer service like this that makes lifelong clients of a business. When I had moved to Toledo I continued to make the two hour drive to Akron because of the service and fairness that I have experienced at this location. I am proud to say that I will be a frequent visitor for all my automotive needs at Akron BMW. More

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Extraordinary Experience Had a great experience at Dave Walter BMW. My salesperson Michele Laughman worked hand in hand with sales manager Rora Liddle to find me the car I wa Had a great experience at Dave Walter BMW. My salesperson Michele Laughman worked hand in hand with sales manager Rora Liddle to find me the car I wanted at a price that was within my budget. They had the car I was looking for in stock on their lot which made the purchase easy and quick. Michelle had the car prepped and ready for me when I came to pick it up. She is always available to answer any questions I may have. A great group of people and a great dealership. More

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Amazing sales person, questionable sales manager. Michelle Laughman is a fantastic person and a great sales person. We would have bought the car from her but her sales manager, Shab killed the deal on Michelle Laughman is a fantastic person and a great sales person. We would have bought the car from her but her sales manager, Shab killed the deal on a $65,000 car over $300. I was shopping Dave Walter BMW against another dealership and I was upfront about this from the very beginning. My current lease has a small scratch on the bumper that Classic BMW in Willoughby Hills said was not a problem and we would not be charged for it. It pains me that this happened because I really like Michelle and wanted to give her the sale. Since I felt the dealership was going to nickel and dime me before I was even an customer I could not in good conscience patronize this dealership. More

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Great experience - Michelle is the best! Its not always easy finding the right car or dealing with a lease term but the Dave Walter team really makes this process easy and will work with you Its not always easy finding the right car or dealing with a lease term but the Dave Walter team really makes this process easy and will work with you to find a car that meets your budget. Michelle Laughman has been my advisor for 2 cars now and I truly enjoy working with her! Thanks again! More

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A Great Experience While I am not often loyal to a dealer, I returned to Dave Walter given a consistently positive experience. Michelle Laughman is a pleasure to work wi While I am not often loyal to a dealer, I returned to Dave Walter given a consistently positive experience. Michelle Laughman is a pleasure to work with and puts her customers' needs and interest first. More

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