Michelle Laughman | Page 4

They are awesome! I'm always treated like VIP my service was quick and my advisor is such a great person 10/10 I love this place. I'm always treated like VIP my service was quick and my advisor is such a great person 10/10 I love this place. More

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Michelle was very personable which made this sale the easiest car purchase I ever made. My experience with Akron BMW was great. In addition, the manager as well as other team members were truly accommod easiest car purchase I ever made. My experience with Akron BMW was great. In addition, the manager as well as other team members were truly accommodating , professional and courteous. I will highly recommend this dealer and Michelle to my family and friends. More

by luanne5221 Verified Customer Verified Customer

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Very helpful professional and pleasant. They were more than accommodating to my vehicle needs! Definitely will be a repeat customer They were more than accommodating to my vehicle needs! Definitely will be a repeat customer More

by SKENNEDY01 Verified Customer Verified Customer

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Service Rep & Department kept me informed on the status of my BMW X5. The valet service is always professional and friendly, as well. Keep up the good work! of my BMW X5. The valet service is always professional and friendly, as well. Keep up the good work! More

by ANASIMS50 Verified Customer Verified Customer

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She was very helpful and ensured that I was able to get in the vehicle that I wanted in the vehicle that I wanted More

by OMEALMULLINGS Verified Customer Verified Customer

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Came to BMW Akron because they were the only Costco auto program certified BMW dealer in Cleveland. Process was smooth as silk. Michele was professional and excellent to deal with. She had the car I wanted program certified BMW dealer in Cleveland. Process was smooth as silk. Michele was professional and excellent to deal with. She had the car I wanted effortless process. Couldn’t recommend more highly. More

by wlg24 Verified Customer Verified Customer

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I have not received callbacks on several questions. Also I am having trouble figuring everything out and have had several questions that neither a genius or sales person could answer. I feel the dealer Also I am having trouble figuring everything out and have had several questions that neither a genius or sales person could answer. I feel the dealership should give me an owner’s manual but I am still waiting for the reply to that request which I am sure will be no. I did not grow up in the digital age and although I was able to figure out the problems the employees could not answer I feel it would be much easier with a manual. Although I would recommend the dealership and the salesperson, I would give anyone a heads up on the issues I have experienced. More

by RDAVIS30 Verified Customer Verified Customer

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Best experience I've ever had purchasing a vehicle. Very informative on the features of the vehicle Very informative on the features of the vehicle More

by rmestill Verified Customer Verified Customer

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Michelle Laughman was very professional and pleasant to work with, she kept in touch throughout the process. When I am ready for a new BMW I Hope she is still there. Also Joshua Heckel explained the featur work with, she kept in touch throughout the process. When I am ready for a new BMW I Hope she is still there. Also Joshua Heckel explained the features of the car clearly > More

by lbolivar456 Verified Customer Verified Customer

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Friendly, great service and sales personnel. Would recommend for their outstanding sales and service departments Would recommend for their outstanding sales and service departments More

by RSTAAB Verified Customer Verified Customer

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