Michelle Laughman | Page 7

Another Great Experience My client advisor Michelle worked diligently to get me in the vehicle I wanted and a payment I was comfortable with and I could not be more pleased wi My client advisor Michelle worked diligently to get me in the vehicle I wanted and a payment I was comfortable with and I could not be more pleased with the whole experience. I opted for features my last BMW was not equipped with and she made sure all my questions were answered before I left the dealership. I even received a follow up call a few days later to see if I had any questions or concerns. More

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Awesome buying experience Very prompt and professional from Michelle Laughman and Rora Liddle. The resident genius, Scott Inskeep was just that. I had a special situation regar Very prompt and professional from Michelle Laughman and Rora Liddle. The resident genius, Scott Inskeep was just that. I had a special situation regarding the financing and we worked through it painlessly. More

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RAVE REVIEWS FOR SALES TEAM @ DAVE WALTER BMW I was upside down in my current car financing but needed to get a larger vehicle due to my job and current circumstances. The sales team at Dave Walt I was upside down in my current car financing but needed to get a larger vehicle due to my job and current circumstances. The sales team at Dave Walter pulled out ALL the stops to get me in a car that I love, a payment that works & that met all of my criteria needed. Michelle Laughman was my sales rep and she went above and beyond to ensure my satisfaction. Shujaat Siddiqui and Rora Liddle were the Sales Mgr/Finance Mgrs that made the deal happen at a price I can afford. Scott Inskeep was the BMW genius who did not let me leave the dealership until I knew (for the most part) how to operate all the bells and whistles my new BMW had to offer-he also explained things in a way that was easy to understand. I HIGHLY recommend this dealership due to their level of professionalism, being a dealer you can trust and that actually listens to your needs and concerns, going above and beyond to ensure you get the best option that works for you. Sincerely, Katie Lang-A Very Satisfied Customer More

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My 3rd BMW Lease This is the third lease I have had with Dave Walter BMW. I return there because of their professionalism, and amazing customer service ethic. From t This is the third lease I have had with Dave Walter BMW. I return there because of their professionalism, and amazing customer service ethic. From the moment you enter the dealership until the moment you leave people in every department offer to help you. The receptionists, the service staff, the sales staff and the general management - everyone there knows their job extremely well, does their job extremely well, and makes you feel as though they are solely there to make sure you as a customer have a wonderful experience. I teach Marketing, and have found that every element of the BMW, and particularly the Dave Walters BMW, experience is an example of excellence in concept, design, execution and follow-up. You may need to experience this for yourself, since my praise is so high and I am sure many will be skeptical, but I have no fear that after your first experience there you will have to agree that these are facts, and the dealership routinely earns its standing as the number one BMW dealership in the US. More

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Great Buying Experience I was referred to this dealership by a colleague of mine and could not have been more impressed. My sales advisor Michelle was knowledgeable, professi I was referred to this dealership by a colleague of mine and could not have been more impressed. My sales advisor Michelle was knowledgeable, professional and I cannot leave out her great personality. At no time did I ever feel pressured or rushed to make a decision. This was by far the best buying experience I have had to date. The "Genius" Scott was very patient and made sure I was aware of all the new features in my vehicle and how to use them. More

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Excellent Experience We have received excellent service, the staff was very professional. We haven't purchased yet, but will definitely be back. The staff didn't pressure We have received excellent service, the staff was very professional. We haven't purchased yet, but will definitely be back. The staff didn't pressure us to make a decision on the spot. More

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One of the MOST positive car buying experiences ever We drove 3.5 hours from Cincinnati to Akron to purchase a CPO vehicle. Michelle was OUTSTANDING! I will suggest to all the drive north is totally WO We drove 3.5 hours from Cincinnati to Akron to purchase a CPO vehicle. Michelle was OUTSTANDING! I will suggest to all the drive north is totally WORTH it! AND MORE! Thank you, Michelle, for your incredible customer service. Unlike anything I have ever experienced! More

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